Chase Bank

Such horrible customer service! I went today at about 5:50 pm to complete a transaction and withdraw some money out of MY ACCOUNT. When i got to the window, there was a teller and the manager, they went to the back to review my account and then gave me a lame excuse that I couldn’t withdraw the full amount i was requesting because they NEEDED to know where the funds came from. Since when is it their business where i get my money from, it’s not like I was withdrawing a super large sum. When I told him i have been with Chase for 20 years now, even before they were even Washington Mutual the manager didn’t care less and proceeded to not want to help me. I then stated that would close my account because of this poor service i was receiving and the manager went ahead and simply answered «okay, go right ahead.» What a lousy manager, last time i checked Banks needs people to deposit money to them right? he provided the worst customer service but it figures I would get treated like that here seeing as how bad the other reviews are. If Chase corporate ever gets to read these reviews, you should really consider changing managers and clerks. I only wish i could have gotten his name down so I could call corporate myself and complain about how horrible his service was!!!

I am starting to regret opening accounts with this bank. Don’t waste your time cos you might end up with headaches. I messed up by not doing my research first before opening accounts with Chase
The only good thing so far are the credit card perks.

This Bank is horrible, they need to fix the ATMs pronto, it’s unacceptable. I have gone multiple times to the ATM machines and they don’t bother to fix them.

I came into the Chase here and Jason helped me out and was very friendly! Outstanding fucking customer service! Managers give this man a fucking raise! Never had such helpfulness from a Chase employee!

Nice n friendly people at this location. In n out in 5 minutes. I guess I’m lucky at right time.

This is THE WORST of all branches, personnel & professionalism I have ever encountered when it deals with banking!
We have been in the process of trying to setup business checking accounts (Yes — we are trying to put are money with them, not take out a loan and use their money) and for over five weeks they have not been able to return our calls or relay why there is such a delay.
The small business banker, Cherrie, is harder to get a hold of than Obama, and was extremely slow during our initial meeting. Everything took an excess of time (3 hours for one checking account), and thus we had to come back to finish. Flash forward 5 weeks later of non communication on her part (after numerous calls), and Helen answers the phone and tries to «help and send Cherrie an email to get back to us for the business accounts». After our third message, she informs us Cherrie is on vacation, but she can help. We set an appointment, and when I called to confirm an hour before that she had all of the business documents she said she doesn’t handle business clients! She advises me the next available person is not available to help me for two more days. After I let her know she made a waste of our day, she literally verbatim blames me for «not telling her again» that it was a business need — even though we spoke multiple times. She was extremely rude, unprofessional and I truly sympathize with any clients that have to deal with Helen or Cherrie.
Perhaps Chase does not require basic education, or manners — but this is an easy way to have clients leave running. If I was not required to have Chase (our partner banks with them and we need to stay put) I would gladly take my money and business elsewhere.

Linn Nguyen was super rude. I understand the teller machines can handle my transactions… I was making a large cash withdraw & felt better doing it at the the window. I could have done without the attitude.

Wish I had read the reviews before coming in Saturday.
This place really needs to work on their customer service better. The line grew as long as to the door, and all because they had 9 windows, but only 2 tellers working, sometimes 3. The manager, or lead, was just over-​looking the other tellers’ work, until it finally dawned on him that «hey, maybe I should lend a helping hand and open a 3^rd window».
Anyways, I rate this a 1-​star place b/​c of their customer service– or lack of. Don’t expect to be in-​and-​out of here quick, especially on a Saturday. Surprised to see this coming from Chase. Opt to go to a different location (my favorite one is on the corner of Euclid and Katella).
There are a about 4 others within a 5-​Mile radius… I highly suggest you try one of those and skip this one. (unless if all you need is to visit the ATM).

You will see

I wanted to give them ZERO star but I can’t do that. This Chase has the worst customer service especially by Hector. He didn’t greet me. He didn’t ask me what kind of bills I wanted, small or big bills. I had to clarify to him. He just assumed whatever I wanted and gave it to me. No. Good customer service doesn’t work that way. You are supposed to ask what the customers want or prefer. He seems like he hates his job, he had an attitude towards me. His body language was very poor. He was slouching to the side with that «I don’t care» look on his face. After I corrected him what bills I wanted, he failed to recount for me. I then asked him for an envelope. The only good thing he did was put all the bills in the envelope for me. But I still had to stand there, and count the bills in the envelope myself. A customer shouldn’t have to do that. A customer should have confidence that they have been given the correct amount in the correct kind of bills. Poor customer service. I hope the management will read this and correct their lack of customer service.

This place sucks at customer service. Why the hell are there 4 people walking around and not helping anyone? Makes me ashamed that I bank with Chase. I love my home branch in Anaheim. Should have driven further to go there instead

I came here once because I needed cash and from what I can see it gets pretty busy. The whole plaza gets busy since there is limited parking but so many different types of shops which increases the foot traffic. Kind of a pain to find parking though.
As for the bank itself they have 4 atms but with the placement of the bank if you are using the far left atm the sun makes it hard for you to see the options on the screen. But for the most part the machines work fine. I had to go inside to withdrawal some more cash and I was greeted by one of the employees so that was cool. The teller was very friendly and had me in and out in less then 5 minutes.

They didn’t want to cash my checks if I wouldn’t open an account with them. So fine. let’s get it going. They should get an bank assistan right away. After 5 minutes. Some one comes an. Told me to write my name on a sheet for my turn. Lol this is ridiculous.. Never coming bank to this branch.

Parking lot is small for the amount of traffic that goes through this Chase location. I wish there was more parking so I wouldn’t have to park so far away. The customers here are so rushed too. Be sure to look before you cross or else you might get hit by a car. I have mostly used this location for an ATM. The one time I went in to add another person to my account, the staff member was nice and also ordered me some free checks.

Although the customer service reps and tellers are on top of client interaction, the parking is terrible. Lots of one way driveways and super crowded making the trip somewhat inconvenient. So make sure you aren’t on a lunch break to make your transactions.

I am so unhappy with this location. I usually come to this location because it’s close to my job. But no more! I received the WORST customer service here. Lihn Nguyen was NOT helpful at all! She was so RUDE and answered none of my questions. I had questions about my accounts in which I have 3. And because I received the WORST customer service from her (in which shows me how much these tellers care about helping their customers) just really pushed me away. I always go to the chase on ball and brookhurst, because they give AWESOME service there. But Miss. Nguyen really struck a nerve. Just because of that incident and how much of a rush she was in to get rid of me or what not, I am canceling all 3 of my accounts. Even giving 1 star was too generous for that incident. Never again will I bank here.

Having taken over all of the Washington Mutual branches, which in turn took over the Home Savings Branches (I do believe there were a few other banks in between), there is variety between the various banking locations.
This is a huge marble branch with the famous mosaics from Home Savings still intact. Sort of run down on the inside, although the silver and navy chase colors are refreshing.

This Chase branch is ok. There are so many branches and reviewing one of them feels sorta pointless, so I will keep this review pithy.
Looks clean
Has a few ATM machines outside (the newer branches have them inside where it is nice and toasty in the winter, and cool in the summer)
The staff is ok
Last time I went inside, the teller asked me to speak with one of their account specialists… I wondered why at the time, but it was to try to get me to switch to one of their newer accounts which have fees. NO THANK YOU. How dare they even insinuate such a prepostrous proposition with a smile on their faces! like my momma used to say: SIN VERGUENZAS!

They do what I need. Never had a single fee: from check cashing to cashier’s check or notary. I love this place.
I park in the middle of the complex and walk in. I’ll wait for when I’m obese to fight for a spot up front.

You can steam off by going to Joe’s Italian Ice after this place! (It’s sooooo close!)
First of all, please let me warned you! This place parking is horrible. It is DANGERous! I’ve almost got ran over several times already. (Not because I have poor eyesight mmkay.)
Save yourself and just go to another Chase joint. You’re practically fighting parking space w/​KFC customers. (feels like it)
The bank teller here are very helpful. They made sure you are a satisfied Chase, customer leaving. I only come back here because it’s the closest Chase, to where I live.
PS. When leaving the bank DO NOT make a right turn. You’ll be stuck there for a good ol’ minutes! Make a left turn to Edible Arrangements instead. Why? To save yourself from more traffic jams and VSD (Very Scary Drivers)
Order yourself a Joe’s Smoothie: D and take a walk @ the Gardenwalk or Downtown Disney… You’re already on the way anyways!