Pizza Hut

Pretty good order it online then walk over and its pretty much ready. Really can’t get much better then that. Manager recognizes me even.
Service inside doesn’t make much sense it’s slow and much more expensive, should at least allow you to get your own drink refills.

I have never been this mad at a fast food place in my life. I never write reviews either but, our experience with them was so bad that I will take my time to tell you. We were visiting Galveston from Dallas, TX and in Dallas the Pizza Huts are awesome. So we called the number the web gives you and place our order with credit card and all the info. They say we will have our order by 1:50 pm. At 2:10 our order still has not arrived so my fiancé calls and the lady says they never even received our order. After he tells her the whole story she says a manager will call you back. So at 2:30 pm I head up to the story which is 5 minutes away. I go inside and tell the lady at the front. She goes to the back and gets the manager (mitchell) I have never ever met someone in my life as rude and unprofessional as Mitchell was. He would not even look at me. He kept saying that the phone number on the website goes to a San Antonio call center. Finally, in the middle of our conversation he mumbles «I mean I can make your food.» I said «ummm no thank you I will drive 5 more minutes to Domino’s because I know they will get it right.» When I left I went to Domino’s. They were so awesome and said that is not the first time they have heard bad things about that Pizza Hut. Now it is 3 and a half days later and the manager for the ca center still has not called us back!

It was horrible. Tables stayed dirty we sat at a dirty table. I had to ask for it to get wiped off. this one waitress was struggling nobody would come clean tables or help or nothing. They need better management I have been in the restaurant business 17 yes I’m a server at a nice restaurant in Galveston I would not tell anyone to come here. I can’t believe pizza hut let’s the lazy none professionals work here. Restaurant was dirty and wouldn’t clean at all been here two hours it took a hour and half to get our food. Come on pizza hut

This Pizza Hut is not the greatest. Due to limited pizza options on the island, unfortunately, when that pizza craving kicks in, this is the closest option. Also, my bf loves Pizza Hut for some reason…
First time I ordered, I got delivery. Ordered 2 pizzas and cheese sticks. The entire order was burned! Disgusting. They also forgot a soda we had ordered. When I called to inform them, the person on the phone was extremely rude. No refund or soda ever seen.
Second time, my bf and I picked up our order. We waited approx 30 minutes before picking it up. When we got there, the guy at the register did not greet us. We still had to wait almost 20 minutes because they forgot my salad. Food was fine.
Third time, we ordered delivery. The online ordering process was not working very well, but I kept trying. Finally, the order went through, so I thought. My chicken wings were never added. My mistake, I suppose, but I hadn’t realized it yet. I called the store (call center) and they said a manager would be in touch with me soon. I called back about 15 min later when I hadn’t heard back. They said they would transfer me right then. After about 3 minutes on hold, I hung up. No call even just to clarify that my order had not been entered correctly.
No more Pizza Hut for this girl!

It’s Pizza Hut, so I expect a certain level of service. The girls working spend ALL of their time cackling back in the kitchen… so nobody is there to check on the customers. Took awhile for somebody to notice me (by accident)… still had to wait, cuz they can only take and fill one order at a time. I ordered the 8 wings n waffle fries, and apple pie sticksei. The fries came out first, five minutes later my «7» wings came out. And the apple pie desert I ordered is now on the face of a milk carton never to be heard from again! I will not be stopping here for lunch again. This whole Ordeal took one hour of dissatisfaction… bummer.

Horrible. Waited two hours for our delivery and it was freezing cold and tough like it had been sitting out for a minimum of an hour. Called and got an off site rep, who sent them a message to call us. Of course twenty minutes and no call, so we called again only to find out that they have no way of getting in touch with the local location besides sending another message. Now we are sitting here hungry and waiting.

Really disappointed with Pizza Hut this time. I phoned in for delivery to my hotel room only to be greeted by a call center. (First sign of trouble). I was quoted a 40 minute delivery time and when the time came and went I called the call center and was told the store manager would call. Nope. (Second sign)
Called back a third time and the person who took my call kept trying to dismiss my questions and wanting me to have the store manager call me back. Excuse me! That has already failed to happen! Got placed on hold to talk to a supervisor and finally the pizza shows up 30 minutes later than promised and stone cold. The drivers excuse was that she was the only driver working this day.
There’s a distinct disconnect between the call center and the local store. Why can’t the store take the phone orders and give a more accurate delivery time based on real time situations at the store i.e. One delivery driver?
Anyway, still waiting on that manager to call…

I don’t eat Pizza Hut, never have… But my sister in law told me about their 10 $ box so I gave it a try, the service was slow and not very friendly (I think they try to tend more to their dine in guests so I won’t hold it against them) but I don’t care now that I’ve discovered this box I don’t want any other type of pizza lol I’m a crunchy girl so normally I won’t eat this type of thing but OMG it’s more like pizza bread than pizza and its to die for! Try it!

This location is fairly new and perfect for us on the nights we just want a quick bite. There are large tv’s with sports playing everytime we have gone in. The food quality has been consistent and the restaurant kept clean. Our favorites are the que papas and the spicy asian bone in breaded chicken wings.