T-Mobile

Stephanie Gang is one of there staff she was helping me and she was very very nice and kind she answer everything I asked and did everything for me. I really appreciate a lot what she did. I highly recommend to go to the store and find Stephanie Gang. Thank to Stephanie again :)

We have had the service for 2 months and have been very happy. Today we went in for an upgrade and had Stephanie Gang as our retail associate. 5 stars by far for her customer service; she provided extra help to explain what our best options were and we left there extremely satisfied. We have already referred family based on today’s experience. Keep up the good work, T-​Mobile!

Thanks to Stephanie @ T-​Mobile for answering all my questions promptly and professionally!

Came into this store today today to switch from sprint and Stephanie G. helped me and my family out. We switched over four phones and added an extra line, Stephanie made sure we got a good deal, and on top of that, took the time to make sure none of us lost any of our pictures or information that was in our old phones. The process took us a while but she was extremely patient and even cracked some jokes with us to make our time there not so boring. My overall experience with T-​Mobile was great because of Stephanie. Me and my family couldn’t be any more satisfied with the customer service we received from her.

When I entered the store, there were two female workers. But no one greeted or give service even there was no customer in the store. Especially one female worker was very rude and I think she doesn’t fit to this job.

A big shout out to Julie for helping me out after another store messed up my order. I was surprised to receive an email later that day after leaving the store with a tracking number and that the phone was going to be delivered the very next day but I was not home when UPS came so I had to wait another day for it but I was fine with that because I knew it will be redelivered just in time for my son’s graduation. Lesson learned, dont just go to any tmobile store, ask if they are corporate because they are trained differently, Julie was very thorough.

As an update, this store made a mistake on a BOGO promotion and I ended up paying for all the phones.
The manager Mike wasn’t helpful either. Really, I wish I could give a better review because wireless service has been pretty good.
It’s just the poor customer service at this location that ruined it for me. There’s another location 3 miles from this one on Imperial, you might want to try your luck at that location.
Only if they can take ownership for their mistake.

Julie and Leo helped me switch over from verizon to Tmobile. They were very good at making sure I understood all the options I had what matched it to what I wanted. Julie and Leo explained to me clearly, a step by step, what I need to do so I will get reinbursed for the Early Termination Fee at Verizon. They had amazing customer service and were very friendly.

So I came in hoping to upgrade all FIVE of my phones. I called ahead to make sure they had the stock I needed, and was told yes and that for 5 lines, they would work their magic to ensure that I got a great deal. So I came over hopeful. However, those hopes were soon proven false. Julie L. (full name being withheld because she wined to Unilocal and had my review pulled because I used her name, even though it’s on her name tag), the supposed Retail Assistant Manager, was rude, condescending, and generally a failure at her job. Yes, I asked for a discount, but I was bringing over 5 lines, I think most would ask for a little consideration. However, it wasn’t that she said no, it was how she went about saying no! She interrupted my phone conversation, without even so much as saying excuse me. Then she proceeded to lecture me on how everybody wants a discount, and that they wouldn’t be in business very long if they gave everyone discounts. She said that they could give discounts to premium customers, but that I was just a basic customer with basic service… what does that even mean? Long story short I left and took my business with me! Julie L. is (apparently afraid of the truth and) worthless in her current role and would be better off doing some function that doesn’t involve working with people!

TMobile and their false advertisement. Their unlimited data caps out at just 21GB and then they slow you down. Their binge on is only at dial up speeds of 480 p. What a scam! Oh but they want to charge you ATT prices!

Glad I came to this store to switch from Verizon to T Mobile. I am paying the same rate as Verizon but literally get 4 times the amount of data on my plan. I stream a lot of movies and videos so I need a lot of data. Never had problems with the cell tower signals. I get good service everywhere I go here in the OC area.
Got two new IPhones 6 plus and 6 s for practically nothing because of turning in our old iPhones.
If you need a lot of data for a cheap rate T mobile is the way to go. Verizon does have flawless coverage and service but you will pay for it.
Thanks Jay, Paulina and Gabriel for helping us out. Loving the UE Boom speaker as well!

Julie help me tremendously — educate all options I have on my phone.. This branch have good employees. Kamshanida

I went in the store last night to switch my plan and upgrade my phones. I have been with these guys for a year and everything’s been going pretty good. But, last night, this husky guy that works there was so rude. He did not want to help me in any way. All he told me is that I can handle all my plan changes over the phone and tried to sway me from buying 2 phones because I would have to pay full price because they don’t do contracts anymore. It didn’t matter, I came in that store with my Christmas bonus and I was ready to throw down some duckets for me and my daughter. His rudeness was so foul. I got an awesome deal at a nearby Verizon. I was treated so well and my bill is actually lower; my phone is so bomb. I couldn’t be happier!

Props to Julie
I went in to upgrade my phone and had about 40 minutes to do this plus transfer my information to the new phone. Julie was very professional, knowledgeable and handled everything flawlessly. I appreciate a smart person who knows what they’re doing and handles business. T-​Mobile needs to recognize this employee.

I’ve been to this store many times over the years. Today was the first time where no one greeted me, said «hello,» or even «I’ll be right with you.» There were a couple people in the store, a female worker walked up to a person a few feet away from me and greeted them but just ignored me. A male worker looked at me and just put his head down.
I’m not saying serve me but acknowledge me as a customer. I came in today after the gym with the whole intention of purchasing the Samsung S5. The other times I’ve been there over the years I’ve came in a suit. If I am to be treated differently based on what I’m wearing then maybe I should take my whole company and business else where.
NOT HAPPY! I will be purchasing my S5 at a different store or maybe move to a different cell provider based on this horrible experience. Still deciding.

Coming in this store I felt very welcomed and someone helped me as soon as I came through the door. Gabriel helped me out and got me set up as far as switching over from my phone company to theirs. Unfortunately their system went down so I had to return another day. When I came back in Marissa greeted me and picked up from where Gabriel left off. She got me set in about 20 – 30 minutes. She was great help and answered all my questions and concerns. She was very thorough with everything and told me if I had anymore questions to just come on in and she’s gladly be of assistance. This has to be the best T-​Mobile store I’ve ever been too. Great team!

Never have I experienced a trip to a mobile carrier store to be quick, informative, and not to mention cheap. The store associate who helped me named Ray was extremely helpful and knowledgeable and knew just about everything about all the products in the store. He even tried help diggin out some sweet discounts! Again huge thanks to Ray and if you ever need to get an issue with your cell phone sorted, do it here!

I really liked there plan and. The people who helped me were great. I recommend this store

This is a very good store, great customer service, very nice and friendly people, I went there because I have a problem with my phone since a while, but I found Janet as temp. store manager there, Chandra, Leslie, and the others too are willing to help the customers with their needs for T… Mobile services, they are great, specially after my bad experiences with other tnree stores in less than a year, but this store is a cooperate, and they can help a lot.
Special Thanks to Janet, she is a great friendly store manager, that she will do her best to help the customers, many thanks to her of helping me getting a battery, she is a special team leader for T… Mobile… And for me through my horrible experience with other stores and other unprofessional managers before, she is the best…

Employees are very knowledgeable & friendly.