Firestone Complete Auto Care

I left a positive review for my visit, but I need to change it for what happened today. My wife went in for an oil change and they tired to charge her over 130 dollars. They will try to rip you off if you don’t know your car business. Buyer beware.

I went onto JBLM Friday morning to take care of errands & knew I needed to have some repair work on my Yukon… I had an appt for another branch, but due to convenience went to this location. Cliff the store manager, what an amazing individual. He dealt with me in such professional & calming way, made the whole stress of the situation not so stressful.

I had an awesome experience with this place.
About two months ago, I came out of work a few blocks away at 4:00pm to find one of the tires on my brand new car was flat. I called AAA and they couldn’t come out to help until 8:30pm.
My car didn’t come with a spare, it came with an air pump infused with some fix a flat type product. Unfortunately, I couldn’t for the life of me figure out how to use it. So, I drove my car on the flat down the street to Firestone.
When the employees saw me roll up, they ran out and asked me what happened. By that time, it was like 5:00pm, and I was stressed knowing that I had to pick my kids up at a daycare off post before 6:00pm.
Even though there was a lobby full of people, they took my car in right away, and within no more than 15 minutes they had put on a brand new tire. Not only that, but it matched my other tires exactly and they discounted it for me.
I see a lot of negative reviews on this place… But they really went to bat when I was in a pickle. I would highly recommend.

Firestone used to be great to me, and always go above and beyond, but my last visit was my LAST visit. I wish this guy wouldn’t have tried to give me the run-​around, and just answer my questions. I asked how much it would cost to replace the motor in my window, and this guy named Chris I believe, refused to give me an estimate, saying «no, we can’t give you an estimate unless you pay for us to take everything apart and see what it is” — when, what I said it was, was what it was, I was obviously upset, I was down around 60 – 70 bucks for wasting my time because I guess I don’t have a clue what I’m talking about when it comes to what needs to be done on my car. I did appreciate the refund, I didn’t appreciate Chris’s (or whatever his name is) condescending attitude. The mechanic there that I know worked on my car the time before my last time, was great though, went above and beyond my expectations, and the ladies up front are wonderful and polite, I added a star for them, because they have always been good to me, but this other guy has left a sour taste in my mouth and I will not be bringing any of my cars here again.

This particular location charges double to triple for parts. A $ 140 dollar radiator ended up costing me well over 300 dollars. When I went to pick up the van they hadn’t changed the radiator cap that he specifically told me was new and the reservoir and new radiator was full of rust from the old coolant left in it. I took it back in and waited for a «second» flush which I put in quotes because I don’t believe it was done the first time. If the van had broken down anywhere else I would have let someone else do the work but I was in a bind. They also give you the whole «well your blinker fluid is low so it ruined your hydrocelator so that’s gotta get changed too to keep your family safe and all» routine

I have had so many issues with this store. They single handedly missed some very big issues that should have been addressed. First they replaced a tie rod in my 1998 bravada and missed a ball joint missing 2 bolts. Then I went in because of the clunking that my car was doing because of the new part and they wanted me to pay to have it aligned. That did not happen. Then I took my s10 in to have it aligned about 6 months ago at this Firestone and then I bring it into another Firestone and I am missing a sway bar link. From what I think those don’t just fall off. I am so Angry that when I get a truck aligned I expect that they check they parts that have to do with a alignment. Sean the area manager has taken good care of me but it still doesn’t fix the problems that I have had. My time is worth money too.

$ 60 for an oil change on a van. Way overpriced! The dealership was cheaper than them and have a much better rating. Definitely taking our money elsewhere.

These guys suck. I do my own oil changes because I’m not lazy. Well I tightened my drain plug too much on the last oil change and rounded of the bolt trying to get it off. These guys are the closest car shop to me so I brought it to them to loosen the plug. They said they couldn’t do it and I had to get a full oil change. What really pisses me off is that I asked for new drain plug and they put the same one back on. I wasn’t billed for the new plug but my rounded off plug is still on the oil pan. Idiots.
Update: after a pointless call to Firestone I called the Dupont Jiffy Lube. For a minimal shop fee they will swap out the rounded plug and let me use MY OWN OIL AND FILTER (something Firestone would not do). My preconception that Firestone would be more professional than Jiffy Lube was dead wrong.

Here I went again… surcoming the FIRESTONE Monopoly Mafia on Joint Base Lewis-​McChord. How sweet must it be to know that the working hours of active duty service members only leaves them their precious weekends to take care of any grease-​monkey business themselves and that their spouses, should they be the ones bringing the vehicle to this Dollar-​Graveyard, would pretty much believe any horror story about needed repairs told by these «professionals».
Even calling ahead to estimate financial damage will not help you here. Rather spend that little bit of time and see if you can talk to Donovan (the seemingly only courteous and somewhat dedicated guy in there). Ensure to do as few business with Tiffany as possible. As she seems to be the Head Nazi in this establishment! Do not expect to get eyes on any issues on your vehicle yourself either… despite the sign stating you could enter the shop area w/​employee escort & safety glasses, the BossLady forbids it. Guess you will have to take the shop slaves’ word for it and pay on. ;) Also try to keep an eye on the «techs» working your vehicle as much as possible. Good Olé Ray Ebio (technician working on mine) decided to start working on some other vehicle before he was finished with my ride. After mentioning what I saw to Donovan some sort of paper found it’s way from the front desk to the shop and the FIRESTONE minion named Ray re-​installed my tires and finished the job swiftly. Must be a straight nightmare to ask them to get something done that requires lots of labor hours… ROMEO INDIA PAPA OSCAR FOXTROTT FOXTROTT, OVER. In the end, I just want to know who let’s this FIRESTONE run like this? Does their HQ know what is happening here? Does the post commander know? Somebody is in need of some QA/​QC in matters of customer treatment. And to all that have to submit to this automotive repairs monopoly due to their location of residence, hours of work current situation… I am sorry for you and feel your pain!
POWER TO THE PEOPLE, MOVE THESE FOOLS OFF POST!!!

This place is shady as all get out. I brought my vinivan in to change a tire leaking air. These people changed the wrong freaking tire. My wife brought the car back (i live on base) and I was like. Really… I had to take it back and have them change the right tire. Then I brought in my other car (i only gave them another chance because i live 10 seconds from there) which is in great shape… Their «diagnostic» test magically found hundreds of dollars in repairs… Umm, no. Avoid this cess pool of shady mechanics like the plague.

I took my husband’s truck in for an oil change and alignment as well as tire rotation. We purchased the tires here and bought Lifetime alignments at the same time two years ago.
I hesitated about going back after reading all if these negative reviews. However, I reasoned with myself that it is more likely that there were many satisfied customers who didn’t write a review. Folks tend to write reviews more often when they are not happy about a service. So, I called and made an appointment. I spoke with Tiffany who scheduled me for a couple of days later as my schedule allowed. I asked how long I should allow for the service to be completed. She told me it would be about an hour or hour and a half. She also recommended that we use the high mileage oil, which is, of course, more expensive, since the vehicle has over 100,000 miles on it. I told her I would let her know which oil to use when I arrived.
I showed up as scheduled and was checked in by Cliff who told me that it might actually take two hours. No worries as I had blocked the entire morning ‘just in case.’ Cliff repeated all that I had asked to have done to confirm what all they were going to do. He said they were going to use the high mileage oil, but I told him that after reviewing our records and information for myself, that I decided to go with the same oil we’d been using. We have been over 100K for quite awhile and the other oil has worked just fine. He changed the info to reflect my choice of oil, and took my keys.
I returned within 90 minutes to find that they were just finishing with my vehicle. Andrew went over the information with me and gave me the list of recommended services to have for my records.
The oils change and other services cost me less that $ 30. No one tried to sell me anything else or tell me I needed any other service right away. I was treated very well and made to feel that I made knowledgeable decisions concerning the upkeep of our vehicles.
We will continue to use this place for our vehicle service needs.

I’ve brought several work vehicles here for an oil change. They did that plus changed four new tires on the vehicle without asking or notifying me or my boss. Just did it without permission. Be aware. Be wary. And its best to steer clear of this Firestone.

If I could give zero stars I would! My ac stopped blowing cold so my husband took the truck to firestone to get a diagnostic check. They quoted us over $ 1200 in work. $ 500 in parts and over $ 700 in labor! We decided this was way too much and took it to a small shop in Lacey for a second opinion. We were able to get the ac fixed for $ 123. The mechanic said it just needed to be flushed and no new parts were needed. As it turns out this firestone has done the same to numerous others who have taken their vehicles to this particular firestone. It’s pretty sickening that a business on an army base is scamming our service members and spouses left and right. You would think this would be a business we could trust! Screw you firestone! I will tell anyone and everyone I ever meet not to go to firestone!

DO NOT TRUST! My daughter took her car her because their air conditioner went out. They got the 20 $ diagnosis… said they had multiple severe leaks. Needed new hoses and other parts to the tune of $ 1200.00!!! Decided to get a second opinion just to make sure. Took it to a trusted mechanic of a good friend and found out it just needed a flush and recharge! $ 100.00!!! It’s a crime this place is allowed to operate on a government facility. Beware! These people are crooks, read other reviews, many are the same!

I actually took my car in a couple months ago because of a wheel bearing problem. Everything went fine. I didn’t think they charged me an awful lot and they got it done in under the time they told me they would. Afterward when we told people where we took it we got told by a lot of people to not take it to them again. Stories of being charged for parts that weren’t needed, overcharging, and other horror stories were thrown at us left and right. I simply brushed them off because I felt our experience wasn’t that bad.
Well, it’s now a couple months later and I’m sitting at a different auto repair place being told that the same bearings that Firestone «fixed» have gone bad and that my tire was about to fall off. Never again will I take any car I ever own to any Firestone because of this. If you’re in the Tacoma area or you live on base find someone else!!!
Tom, if I had taken it there Firestone wouldn’t have fixed it because they «accidentally» said they fixed the left side when the fixed the right (found that out when I looked closer at the paperwork they gave my husband when he picked up the car). So I still would have paid for it and I wouldn’t have got the great customer service I got at Moose’s Auto Tech.

Saw a $ 19.99 oil change special flyer today so i went in. left with a $ 26.99 tab because After the 5 FREE quarts they charge more since i have a chevy silverado truck .he said I needed 6 quarts because 5 wasnt enough for my type of truck. This is still the cheapest price ive ever seen BUT he did NOT mention the FREE tire rotation that Usually comes with Every oil change so i dont think they do that.

Went there for an estimate on my car. Got $ 1300 total when dealership gave me $ 600. A total rip-​off spot.

We usually get our oil changes done at Firestones on-​base wherever we happened to be stationed… This is by far the worst Firestone we’ve had service our vehicle. For one oil change, they couldn’t change our oil filter because it was too difficult to get to. What kind of oil change place can’t get to your oil filter? I’ll answer that, a bad one. The second time I brought my car back for an oil change my husband was deployed and I went out of desperation. When I returned home, a bunch of oil was leaking from my oil pan and filter. They offered to take another look to ensure everything was on correctly, which was great. BUT, they told me that everything was fine and that I had an oil leak somewhere and they needed to run diagnostics via a dye test (more money out of my pocket). I took my vehicle to a different shop to have things looked at and sure enough Firestone forgot to put a gasket with my oil filter, which was causing the leak. I am so disappointed and disheartened that this Firestone didn’t do a better job. With my husband deployed, this was not the added stress I needed!

I’ve had mostly good experiences with this service center. I’ve been a customer of this location since August 2010 and have had everything ranging from new tires, tire rotations, and oil changes to rear differential services, brake jobs, and a tune-​up. It’s conveniently located next to the Fort Lewis Commissary, and it’s usually easy to obtain an appointment. They always offer a military discount, which is a plus. The vehicle is always ready when promised and they are good about calling if they find something that needs to be addressed while they are working on the vehicle.
The only thing I don’t like is that no matter what it’s being serviced for, they always give you a lengthy list of «recommended services» when you pick up the vehicle so that you will return for more vehicle maintenance. On my most recent visit, they recommended that I purchase new tires although I purchased a set of four tires from them in August 2010 and the tires are still under a manufacturer’s warranty. I wasn’t too thrilled when I saw that on the list of recommendations, but I guess the technician who was working on the vehicle didn’t check the service history and probably went by the tread measurement.
I would recommend this business, especially if you are military and stationed on Fort Lewis. It is definitely a military-​friendly Firestone location.

Too expensive and seems to me they always are looking to fix more than your asking for. targeting those who they think don’t know much about vehicles.