Firestone Complete Auto Care

Not the most friendly counter staff, vehicle needed two tires, had an appointment for an oil change and tire assessment at 930. The 45 min to an hour took a good 2.5 hours… just stuck in the waiting room without any updates. I would expect if a vehicle was going to take over twice the amount of time you expected AND the customer was waiting in your waiting room, it would be common courtesy to let them know in case they may want to go and do something instead of being held hostage. I gave them 3 stars because they seem to be as good as all the other places when it comes to this process and service. Appointment didn’t seem to help speed up anything sadly.

Got «GREAT» service with a smile this Sunday morning. My daughter hit a pothole and broke a tire. I called the local Firestone and they told me the closest store that had the tires I wanted was in Lakewood (an hour away) I called and Jami answered. She said they did have my tires and could also do an oil change on my car. I told her I just got out of the hospital and was in a wheelchair and needed to wait. She said no problem and set me an apt. When I got there she hooked me up! the tires I wanted were on sale 50% off! They took both my cars in, changed the tires, oil and even my smelly cabin air filter in no time. I was impressed with the quality and care they showed. Jami personally put her hands on both my cars, checking off the work ordered. (No counter potato here!) She takes pride in her work! Doing a good job was not enough. Jami and her team went above and beyond. (I was expecting it to take a lot longer and cost a lot more)
One Happy Customer

Took my 92 Corvette in for oil change and chassis lube. The tech called me up to the counter stating the vehicle was done. I inquired of he had performed the chassis lube. He had in fact not and had to take the car back in to the shop. He grumbled about it as well. This is the second time a Firestone service center didn’t do the service I was paying for and had to be reminded of the what they were supposed to do. Not happy with Firestone.

We got a blown tire after just picking up a rental car yesterday. We took it in to Firestone and they helped us find the cheapest tire possible for the car since the rental company refused to reimburse for the faulty tire. They helped us unload our entire trunk full of stuff since we just moved back to Washington and haven’t found a place yet. We even had our two dogs in the car and they were so helpful in letting us bring them inside out of the cold. The mechanics were extemely helpful and quick getting us out 30 minutes faster than the estimated time. Robert at the front was so nice and really helped us. We were not in the best of moods and he stayed calm and so friendly through the whole process. I highly recommend this Firestone. They had their A game on today!

Bryan the manager was extremely helpful and compassionate to our situation. I was traveling on the road when 2 flats and bent rims occurred on Labor Day. He let us leave our car there and helped us find 2 new wheels as quick as possible so we could get back on the road next day. All places in town were a wait of 3 to 5 business days for wheels, Bryan found a place that had our wheels and even drove to go pick them up for us so That we could get back on the road. He kept me up to date the whole time. I have never been so satisfied and grateful for such amazing service. Thank you Bryan and your whole Lakewood team for all their help and support. Due to this experience I will be a Firestone customer for life!

I have been to this particular Firestone a couple of times for different reasons and every time I went, the workers have been nice and straightforward. Granted, the prices for different services are not cheap but then again, what place is cheap these days? Especially if you want the job done right, you’re gonna pay the proper amount.
Just recently I took my truck in for an oil change and the guy at the counter named Brian was super awesome! Very nice, professional, and knowledgeable. He said it would be a bit of a wait because cars were before mine and that was fine. So I left for a little while and I get a call from him telling me that my 2 front brakes were completely done! They needed to be replaced immediately because it’s not safe, and that’s what was making a squeaky sound every time we stepped on the gas pedal. I had no idea that was reason for the sound and I’m so grateful that they figured out the issue! They got it fixed that day as well AND in a timely fashion! I actually got finished up sooner than they estimated my truck to be finished!
The very next day my tire pressure light came on and so we drove over there and told them, it was Brian again at the counter and he said pull around the side and someone will take care of it immediately, no questions asked! And sure enough, someone was right there to pump air in our tire for free, no waiting! We had a great experience there!

I had a right control arm replaced to fix my alignment. It cost me around $ 300 and then something wonderful happened:
Last night a bolt came loose, causing my tire to flap uncontrollably. I couldn’t drive my car and had to call AAA. I waited 3.5 hours in the cold on a dark street until I could be towed. Les schwab spotted the problem immediately when they looked at it today.
Thanks, lakewood firestone for a hellacious evening, and maybe you can make sure you tighten your bolts all the way! ! I’m just very thankful I wasn’t on the freeway when this happened. So dangerous.

Ryan O I assure you that i am not the other person that wrote a bad review of this place. You probably work for the place.

The two poor reviews of this Firestone are clearly false, probably from their envious competition and most likely created by the same person. Both created their accounts on December 2013… C’mon, at least be clever about your pranks…
I simply cannot believe that these folks received any less than polite & helpful responses to their needs.
This place is truly top notch. My wife and I have been going to Firestone in the Lakewood Town Center for approximately 6 years. I have had the pleasure of speaking to all of the front counter personnel, as well as a few of the mechanics (for additional info on the work done as well as suggested).
Not once have I encountered anyone with a «smug» attitude. In fact, every person I’ve spoken with has been extremely helpful and quite clearly very knowledgeable on the respective subject.
The place is always clean, well kept and the service is truly top notch.
One individual stands out however. Brian Lynch (who seems to be somewhat higher up and works the front desk) has always been on his A Game. Always calls back when he says he will. Always cheerful and polite. Always extremely helpful.
In fact, he actually knocked $ 100 off of the total bill. The reason given was (if I remember correctly) that after further inspection, apparently the vehicle didn’t need a particular service that was initially suggested. With all due respect to the industry, that is rarely experienced at an auto shop.
I would highly recommend anyone to take their vehicle (s) to the Firestone on Main St in Lakewood.