Haverty’s

I had a great experience with Valerie.
I went in for a sectional, but as she helped me think through my plan, she made me realize that if I downsize, a sectional won’t work! So I bought two sofas made in North Carolina, USA. They are the perfect solution! Hopefully, if any service issues ever come up, they will be dealt with in the same professional way as the sales process.

As a Unilocaler, I read these reviews and was a little nervous. My husband and I shopped around and price compared. We went to Nebraska, Rooms to Go, Ikea and Havertys.
Overall we had a great experience.
Omara (I might have butchered the name spelling) helped us. She was very helpful and wasnt a pushy saleswoman. They were more then accommodating and came out to our home to take pictures of our living room so we could see the couches with the different colors and how it would look. This is free of charge.
The sectional we chose was an Amalfi brand. We look it up online and Amalfi brand had great reviews. The price was very affordable.
Our couch was in stock. We ordered it I think Saturday or Sunday and the delivery cam on time Wednesday. No problems at all. The customer service experience was very good. I think that maybe the people who have been waiting did a custom order. Omara did say that if we wanted a customize our couch it could take anywhere from 12 – 16 weeks. Overall it was a great experience. We found Rooms to Go prices were more expensive and Nebraska did have some sectionals that were less expensive but when we looked up the brand we could not find any information on it and the quality of the couch was not to pare with Amalfi. And the Amalfi sectional price difference was about 100 – 200 $ more.

So the couch I’ve waited almost 4 montha for is supposed to be delivered today between 3 and 5pm. Called at 5pm to see where they were at because God forbid they pick up the phone do the professional thing and call me to tell me they are running late. Looks like the new delivery time for today is 6:45 to 7:45 pm. Starting to wonder if this couch even exists.

I purchased a «premium» set from Haverty’s and was told that it was dyed leather and not painted. Nine months later when the paint started to peel I was told that the actual tan leather is dyed and that dyed leather is painted. In essence… they lied. We asked all the right questions and they knew exactly how to answer without sharing the truth. Had they told us that their leather was not dyed throughout — with the external color– we would have never purchased the set. We are terribly disappointed and will only purchase our furniture from REPUTABLE FURNITURE DISTRIBUTORS from now on. Our pieces from Bassett, Thomasville, and Gabberts (now closed) are in excellent condition and dyed completely throughout. If you want quality furniture that last DO NOT BUY FROM HAVERTY’S and if you want honest sales personnel THIS LOCATION IS NOT FOR YOU. You can seriously get the same type of furniture from Rooms To Go for a fraction of the cost. What a let down this purchase has turned out to be.

My wife and I just moved back to Texas and decided that now was the time to finally get better than average furniture. We shopped around quite a bit and ultimately decided on a bunch of things from Haverty’s in Frisco.
Everything was great! …Until we said ‘we’ll take it’!
First — The salesperson ‘mistakenly’ messed up the ticket and did not credit us the discount from their sale correctly. She tried to sneak it by us and we caught her attempting to charge us an extra $ 200! A manager had to be called to fix the issue. This took a long time.
Second — We decided to take advantage of their 0% financing. The salesperson input the information wrong which caused a problem with their system. Again the manager was called. Again, this took a long time.
Third — Our purchase included 3 big, nice and expensive items. Only 1 of them could be delivered and the other two are on back order for quite a while.
Fourth — Our first delivery was last week. The movers showed up with 3 pieces of the bookcase we ordered. Only they had a left side, center and a LEFT side. See a problem here? The movers stated that we would be called immediately to replace the piece. Two days later we heard nothing and had to chase down customer service.
Fifth — It took a week to deliver the missing third piece. They showed up today with guess what? The RIGHT piece! BUT with only one problem… It was completely damaged on the side (someone else’s fault). The movers also could not fit the case back into their truck and left it at our house. They promised it would be picked up ASAP. We called customer service who stated they would exchange the piece in a week. A WEEK?! Now we’re waiting on hold to try to get someone to retrieve this broken piece and try to get a replacement sooner. All of this hassle led me to write this review. Hopefully, we can cancel this entire order and take our business elsewhere.
DO NOT SPEND YOUR HARD EARNED MONEY ON HAVERTY’S EXPENSIVE FURNITURE. YOU WILL GET CHEAP TREATMENT AND SERVICE.

Purchased an entire new living room suite the week before thanksgiving. While I knew not all pieces would be available right away I didn’t think I would be waiting more than a month to get my complete set. I was told my tables would be available ¹²⁄₁₀ and got no phone call to schedule delivery, so I called. I couldn’t get any solid answer as to why they couldn’t be delivered yet until a full week later and 4 phone calls later. While it is completely out of Havertys control that my tables aren’t available yet, what happened to customer service? I wouldn’t mind a phone call updating me on the status every week. I work in retail and know they have the means to give me an update each week on a projected eta. While I love my new furniture, it sure would be nice to have great customer service included in the $ 7k price tag.

My husband and I looked at several furniture shops in the last few months and weren’t too impressed by what we’d been finding and on the recommendation of a co worker, went to Havertys. So glad we did! Not only was Samantha amazing, but Haverty’s had everything we were looking for. Actually had a hard time deciding on what we wanted since there were so many options. But in the end we both were satisfied with our pieces, the prices, and great customer service of Samantha. Definitely will be going to Haverty’s in the future for additional furniture pieces.

Everyone was great when I was in there spending almost $ 3,000 on 2 pieces of furniture. One was out of stock in their warehouse and was to be delivered a month later. Fine, no problem. Jump forward to the next month. I call for a delivery date. Oh, wait, my furniture now won’t be in for yet another month. When confronted, the sales lady says I misunderstood her and it was not her fault that my furniture was not going to be in. After explaining to her that I would be out of town for most of the next month, she told me it was not her fault and there was nothing she could do. Let’s just say that I’m not so mad at my furniture being late (past the PROMISED date) as I am the un-​professionalism of my sales person. Absolutely ridiculous to have to wait over 2 months for furniture I’ve already paid for. The only reason they are getting two stars is because of the quality of their furniture. I will be choosing another location if I EVER shop here again.

Purchased a couple of pieces… so far, so good. I will edit this review after some wear and tear…
Huge shout out to Daisy… if you buy from this location, buy from Daisy. This lady kept the store open for us like TWO HOURS past closing while I made up my indecisive mind. This was AFTER she came in on her evening off because we had church and couldn’t make it out any earlier. I felt like I was talking to a friend… and not a pushy salesman posing as a friend… but a really bud. And I never felt rushed. She’s a jewel and her managers better recognize!
Go. Buy. Be broke, but have awesome and amazing furniture to stay home and inadvertently rebuild savings on.