Unique Orthodontics

They cancel your appointments without telling you. They over book and delay your appointments.

Unique really gave me the best experience I’ve ever had. Their are nice to me and my teeth! I love them and highly recommend them. Getting my braces on was a breeze and I was super nervous but unique really took care of me!

Went here to get a new retainer made after an unfortunate accident involving my trusty, 10-​year old retainer and a cross-​country move.
I liked that they had later appointment times, and are also available Saturdays, since my schedule is almost always out of my control. I also really liked the pregnant lady at the front desk. At each visit, she was incredibly friendly and welcoming. I told her I might be late to one of my appointments, and she said I could just call in and let her know I was running a little behind, which I did. Really awesome customer service.
The person who forced the giant retainer tray full of goop into my mouth for the mold was also really nice. I know I made that sound terrible, but he was very friendly and it was an almost pleasant experience.
Unfortunately I wasn’t a fan of the orthodontist himself, as he made a minor dig at my former orthodontist when I was there for my initial consultation. He asked me who and where my last orthodontist was and then said something along the lines of how if I had gone to him originally, I would’ve been fit with a permanent retainer and my teeth wouldn’t be shifting today — but it’s too late for that now, isn’t it? A little off-​putting.
During the wait for my first visit, there was also a guy from marketing in the waiting room who was asking for 5-​star reviews on Unilocal in exchange for an instant prize — a large box of Madeleine cookies, or a new Starbucks mug of your choosing. Pretty sure you’re not supposed to do that. He asked everyone in the waiting area to write reviews on their phone. Pretty sure that’s called bribery. Even more off-​putting.
In regard to the retainer itself, it fits like a charm and is well-​made. So I got what I came for. No complaints there!

I scheduled an appointment on a Friday and received all my paper work via mail on Monday. I received a text message to remind me of my appointment. I was really looking forward to my consultation. when I got to the establishment on Tuesday the lobby was over crowded, there were people waiting outside the office. I walked to the front desk and the receptionist walked away. I stood there for a while before a patient who was waiting advised me to sign in on unattended computer. once I realized there was no sitting in the lobby and no sitting on the forced outside patio I left. what a waste of time, energy, and gas!

At first they were great. the male doctor explained in detail what my son’s treatment would be. There are short wait times, and the new female orthodontist who would take the time to explain my son’s progression. The front office staff has always been very friendly, they are what brings this up from one star.
Lately, the quality of care has really slid downhill. The male doctor acts like he doesn’t have time to deal with patients or their parents, making it feel more like a mill operation than a medical/​dental practice. It’s been over 6 months, and no one has been able to tell me how his treatment is going. I had to find out from the receptionist that he was having a procedure scheduled. Apparently, the doctor had better things to do then discuss my son’s treatment-​that what receptionists are for… right?
To make matters worse, if a problem or concern is found during the visit, this Dr. won’t talk to you and your child during the visit. He’ll just send you on your way and mail you a letter. I have NEVER seen this practiced elsewhere and it speaks volumes on how little the Dr. actually cares about his patients.

Our experiene at Unique was amazing! The staff were great to work with. They treated us like family. The Dr. was very caring, he was there to answer questions and make my children feel very comfortable throughout the whole experience. Not only did he do an amazing job he was honest, he listened and always very detailed with the process. I would recommend Unique Orthodontics to all my family and friends. You will get great service, results and a honest price.

The two ladies at the front desk are VERY rude!!! Expect to wait a while, my son has waited as long as an hour numerous of times just to get his braces tightened. They are very nice when you come in for your free exam, then when they have you as a client the staff changes. If I wasn’t in a payment plan I would have gone somewhere else after the first visit. All I can recommend is do your research first their are a lot of other Clovis/​Fresno orthodontics offices.

An update: There is obviously a lack of communication from the staff/​Dr. I was never given the information that the Dr has posted in his reply to my review. Which would have made a difference in my experience. I had very high hopes for this office. And by the way, I did have a nice conversation with the Fresno/​Madera Dental Society and wish I would have checked with them before making an important decision like picking an Orthidontic office.

Amazing!!! My daughter’s retainers were in her backpack that got stolen. I am not from the area so I felt quite fortunate to locate a reputable orthodontist that was able to get her in on a Saturday. Unique Orthodontics was extremely accommodating and incredibly efficient in replacing the retainers for a fair price. I highly recommend them without any hesitation for their outstanding customer service and high quality workmanship.

Easy to find parking. Small waiting area. Good service but takes a while