U-Haul Moving & Storage

A truck rental company is judged partially on the roadworthiness of their equipment (U-Haul’s is not) but primarily on how they take care of you when their equipment breaks down in the desert (U-​Haul does not). In our first 50 hours en route, we logged only 13 drive hours; the rest were delay hours. First day, we broke down only 58 miles from home. After a 5-​hour wait in 100º heat, we ended up getting towed to a hotel for an unplanned overnight stay. The second day, we were towed 90 miles in the wrong direction to a U-​Haul center where we had to transload the entire 17-​foot truck ourselves, again in 100º heat. (Turns out, U-​Haul is supposed to hire workers to do the transload, but they didn’t; didn’t even mention it.) The third day, we had a flat tire in the Nevada desert, and waited 4−½ hours for roadside assistance, this time in 111º heat. U-​Haul couldn’t do anything to expedite the service. They won’t let us cancel the contract and return the equipment for a refund. They offered to buy us dinner ($ 50 limit). I couldn’t possibly be more frustrated.