Starbucks

These guys are the slowest I have ever seen. One piece of advice, use the drive thru. Since I have been waiting, about 15 cars have been serviced.

So I came here with my boyfriend before we went to Christmas tree lane. Their was No One in line we were the only ones there & yet the lady in the drive threw rushed me! She got my order wrong and I corrected her twice at the speaker. When we went to the window I tried asking her to read me my order again and she took my card with out letting me get Two words in. When she came back I asked her to read it me me and once again. She got it wrong. All I ordered was 2 things off the menu. She didn’t even have courtesy of giving me my drinks another worker gave them to me.

Well by some of the other reviews I must be getting the other 10% of the employees. Switched from one coffee place to Starbucks just for the reason they serve my Green Tea Latte. So far this week they have gotten it wrong twice. Now I remember why I go back to the other one. And there is NO personality at all at the drive thru at least not early in the AM. When i ask for no foam. I mean no foam. I get ¼ cup of foam which makes my Venti a what a Grande’. So today I tell the sign (I’m literally talking to a sign when I order in drive thru) about the foam issue and she says «sorry about that» which is fine and I accept that but the attitude when I get to the window. Just hands me my drink — no thank you or have a nice day or we got it right today. Just disappointing.
Hey forget the red cups okay. Today 11÷10÷15 I pull in the drive thru and order my green tea latte. The gal says that’s $ 4.65. I start pulling away and stop and yell at the plastic board that it’s supposed to be $ 4.25. She sounds flustered and I tell her I’ll see you at the window. I get to the window and she says yeah that’s $ 4.65. I tell her But I always paid $ 4.25. She says yeah it’s a new board and prices went up. I said what overnight. Without letting the consumer know until after they order. Don’t you think there should have been a sign out maybe YESTERDAY at the very least saying that there would be a price increase on a certain date. Now I know it’s not much to some. but to raise the price of the drink just about 10% when in reality people 9 times out of 10 they will make my drink wrong. I mean they haven’t made my drink 10% bigger. And most of their attitudes are not 10% friendlier. Don’t even think about putting that tip jar out there.

Always greeted with a smile and the new bistro boxes are great. Totally hooked on the Bacon and Gouda Breakfast Sandwich!
Have a great day!

This is our SB. We have one much much closer to us, but we like this one. So far they’ve been great to us. I usually order something very simple, my Wife, not so much. But they’ve always been friendly and patient. No complaints.

Not a big fan of this Starbucks. Very slow service. Drinks don’t taste right. Always out of an ingredient for my drink. Always. Will definitely not be giving this location my time and money.

We love that you’re close to us and want to continue being customers but you won’t know how to get better with out constructive feedback so here it goes… Drive through service is hit or miss. Some of the crew don’t even say good morning or anything at all other than to collect money and hand you your drink. This has happened multiple times. Cold brew drinks aren’t available early in the morning because they take 20 hours to brew. Too bad they didn’t start brewing 20 hours prior to opening the store. You can do better guys! Don’t let the other Starbucks in town show you up! I would love to amend this with positives in the future. Please give us a reason to.

Our favorite Starbucks in town!!! The drinks are consistently good and the service is awesome!

Longest wait in drive thru, at least 10+ minutes in the morning with only 3 cars or less ahead of me… every time! They’re always chit chatting with each other with no sense of urgency. Sometimes not greeting the customer or even a good bye. It’s just too bad it’s the closest coffee place by my home. Step it up Herndon and Milburn Sbucks!

This is the slowest Starbucks ever. I actually had time in the drive thru to sign up for Unilocal so I can tell everyone. Don’t come here unless you are feeling lucky because they are so slow you might get you coffee for free. It’s happened to my husband and I twice!

I frequent Starbucks all over the Central Valley. I can honestly say this is the first time I’ve been disappointed in the service.
I stood at the register for 2 minutes before I was acknowledged by the only attentive employee (Shannon) that came out of the back. There were 3 others that were right in front of me. One was even talking to another employee 5 feet away from me.
After I got my order, I went to use the restroom where there was no soap. I told them about the soap and they debated who was on the clock to do it. Smh!

In the words of Stephanie Tanner from Full House «How Rude». Starbucks is the epitome of customer service so who slept through their training here? I patiently waited for my drink and the barista just simply placed it on the counter without acknowledging me or saying «Here you go.» He didn’t even call out my drink. No eye contact, nothing! Just left it there for me to grab. It felt like he was saying: here’s your drink now leave. Sad part was, I WAS THE ONLY ONE WAITING! So disappointed. I expect more from an establishment like this. Hope someone in management sees this and makes the proper corrections. I HATE bad customer service.

Never had a bad experience at this location. Always good service, everyone is polite and friendly.

Nice neighborhood Starbucks in the shopping center with SaveMart on the opposite side. Outdoor seating can be uncomfortable due to the wind that blows through there.
The drive-​thru is always busy and one must watch for traffic going in and out there.
Very convenient if you are going to EECU.

As a gold member since 2010, this Starbucks is the worst of all I’ve been to in the last year or so. They aren’t very friendly or welcoming, but besides that, they continuously get my drink wrong or it’ll taste horribly bad. I drive out of my way to avoid this location even though it’s convenient. Thanks for not using Soy when I ask for it!

Very nice people that work there and go there. Clean and quiet place if you want to just sit there or study.

Amazing!!! Seriously the best Starbucks I’ve ever been to! They always add my extra shot in my drink. Everyone is so nice and genuine. Gavin is the sweetest barista!

Best customer service ever! I was a walking zombie when I pulled in and I left with an enormous smile because they were all so damn cheery at 6am. Just plain contagious! Thanks ladies!

So the hubby and I usually always go to this Starbucks since its around the corner from us. The other night which was Saturday night service was horrid!!! Why you might ask?
How many times do we have to repeat our order and you still get it wrong? Then they say they fixed the drinks but they were still wrong!!!
1 grande vanilla late and 1 venti soy misto. Kept switching to a venti vanilla late and a grande soy misto. She kept asking us and we kept correcting her about 6 freaking times! I’m sorry but for an order taker aren’t you supposed to have good hearing? Sat there at the drive thru window for 10 freaking minutes. I guess they decided to give up trying to get an order right and just ended up giving us the wrong one. She even had another girl come to the window to confirm our order. Still ended up leaving with the wrong drinks.
Starbucks please re-​evaluate your order takers and make sure they can actually take an order correctly. Ones who actually listen and care about whether or not they are doing a good job. This visit was ridiculas and a waste of time.

I come here almost every morning to pick up the morning coffee [with a couple of shots added.] The employees are really friendly and I always enjoy coming here. It’s interesting to note that every five or six months they seem to have a new morning crew of employees, I’ve been coming here long enough that I’ve been through about three or four different groups. Everyone’s always been really nice.
I’ve gone inside the store a few times too and it’s one of the more spacious Starbucks, but is often busy.
Friendly staff, have ordered a variety of drinks over the years and have always been happy, so that’s a 5 star in my book.