Paul’s Certified Appliance

Called this morning on Christmas Eve and they came within 3 hours. Was able to troubleshoot and fix my washing machine within 30 minutes. Awesome service.

These guys are great.
Our brand new refrigerator/​freezer was not cooling. I called LG and they sent out Paul’s Certified Appliance. Paul’s contacted me the morning of the next business day and had someone at my house 24 hours sooner than LG had promised.
Gustavo was a technician and he was very knowledgeable. He fixed it up and gave us a few pointers on the model we have.
I will definitely call them if any of my appliances need work.

WARNING! THEY DON’T EVEN HAVE AN OFFICE — they work out of A PRIVATE RESIDENCE!!! Started having problems with my 7 y/​o JennAir fridge, purchased from Kustom Kitchens — who, we discover, DOESN’T service what they sell. Kustom Kitchens recommended Paul’s, so we gave them a call. Came out 3 days later, Friday October 2^nd. They charged $ 80 for a ‘diagnostic’ fee — for THAT the worker had no IDEA what was wrong. He spent a total of 90 SECONDS with the door to the fridge open, and that was the SUM total of his ‘diagnosis’. He DID ABSOLUTELY NOTHING ELSE other than open the door, stare inside, close the door, then start guessing what to do to ‘fix’ it. His best guess was that it might either be the control board or the thermister. Spent FIVE TIMES as long preparing an estimate than looking inside, AKA ‘diagnosing’. Told him to order the control board and we’d start with that. DEMANDED payment of $ 265 IMMEDIATELY (we wrote him a check that same day), would order the part Monday, part should be in Wednesday, 10/​7, would return then to install. Fast forward SEVEN DAYS to ¹⁰⁄₉. Get a call advising us our fridge is a ‘discontinued model’ and they can’t GET a new control board. IT TOOK THEM AN ENTIRE WEEK TO FIGURE THIS OUT??? Meanwhile they CASHED OUR $ 265 on WEDNESDAY (we had photocopies of the tendered check) and took every DIME of our money KNOWING they could not get the part!!! That is WRONG and I’m sure, ILLEGAL. So, we try to get our money refunded and are told we have to wait TEN ADDITIONAL DAYS for the check to ‘clear’ in order to be refunded. After hanging up with the woman that runs the place, I went online and within 2 minutes personally confirmed the part was no longer available — so … why didn’t they do the SAME the week BEFORE, when he was here at my home, before charging us for an unobtainable part, then taking our money? Long story short, we were required to provide a photocopy of the cancelled check in order to receive our refund — had to DRIVE it over (they REFUSED to accept an email with the photocopy attached). We DEMANDED refund of the $ 80 ‘diagnostic’ fee since they didn’t DO anything, but the Owner lady REFUSED. Bottom line — PAUL’S ‘CERTIFIED’ APPLIANCE REPAIR IS A SCAM. They should be PUT OUT OF BUSINESS. I fully intend to file a BBB complaint as well as a complaint against their license with the CA Dept. of Consumer Affairs and any place ELSE I can think of. THIS IS WRONG … and they need to be shut down.

I’ve got high-​end appliances (GE Monogram, Bosch, Miele, etc) and Paul’s has kept them in tip top shape.
I did check PN’s one-​star review and he/​she/​it also has a gripe with Verizon and Macy’s. Looks like a chronic complainer who isn’t happy that the world doesn’t cater to their every whim. Unilocal ought to delete it.

These guys are great! Called them late in the afternoon, and not only were they out to my home as promised, Jason (the technician), even called me after his previous client to let me know he was on the way. Very fair, honest and I WILL recommend these guys to my friends and family!!!
Also, they are the only guys I know of who service Bosch appliances.

FRAUD!!! A brand NEW! stove replacement from Lowes cost me $ 368 TOTAL delivered. Paul’s charged me 3 times stating they «just need one more part to finish.» Charges:
5÷29÷12 $ 146.50
5÷17÷12 $ 545.71
5÷15÷12 $ 129.50
A total of $ 821.71
Called to dispute, they’re saying that it was an electrical problem with the home.
I brought in my own electrician, he found that someone had disconnected the ground from behind the outlet… I wonder who?!
They charged my credit card at will. I will get the charges reversed.