Daniel’s Jewelers

This business doesn’t even deserve the 1 star rating that I gave them. My kids, who are 19 and 26 and both live in the Bay area, received jewelry for Christmas from their grandfather. He told them they were welcome to exchange it if they preferred something else. Since neither of them really wear neck jewelry, they decided to exchange it. On December 29^th, I went with them to the store in Hayward, because that was the closet location for them. We walked in and we were greeted by a young lady. I told her that they had received jewelry for Christmas and they wanted to exchange it for something else. She asked if we had a receipt, and I told her no, it was a Christmas gift. She said that she couldn’t exchange it without a receipt but I could speak to a manager. Shortly after, another young lady came to assist us, we told her that we wanted to exchange for something else. She also asked if we had a receipt, we said no, that’s why she was sent to us. She then said she was going to talk to another manager. (We thought she was the manager). Then an older gentleman came out and asked could he help us? We explained the same thing again to him. He told me that he could not do anything without a receipt. Mind you that the items were still in their boxes with the tags still on them and they all agreed that it was their merchandise, but still refused to let them exchange, without a receipt, 4 days after Christmas. By this time we are upset and called my father, who had purchased the items. He told me to tell them that they should be able to look up the information because he had put it on his account that he had opened. Sure enough, they had found it but said that they would need him there to do the transaction! Extremely frustrated now, I told them that they could just take their merchandise back and credit his account because after all of this, we no longer wanted their jewelry. Then, we were told that they couldn’t credit his account because it had been past 10 days! We walked out of the store and called customer service. I spoke with 3 different people and repeated the same story 3 different times. Then I was told that they would have someone call me within 48 hours, (which I never received). My daughter went back in the store to see if they would give them a gift card, or store credit so they could find something at a later date and in a different store where we wouldn’t be treated as if we were some sort of criminals. When she walked in another lady approached her and asked if she could help. She told her the same story and she repeated the same mantra back to her that the previous sale associates had. We left. My father called the Fresno store, where he purchased the items and was told that we could exchange it there with no problem and that we had until the 10^th of January to do so. He also received a phone call from a gentleman whose name is Shawn, who said to call him if I had any problems returning it.
I came back home (I live about 35 miles south of Fresno) on Sunday, January 3^rd. I stopped on my way home in Fresno to exchange the jewelry for my kids. They seemed to be aware of the situation and offered to help. Then the young lady helping me, asked was I going to make an even exchange? I told her that that was the plan, to get as close as possible. Then she went into the back. I could already tell that an issue was ensuing, so I informed her that Shawn said to call him if there was a problem. She asked who was Shawn? I told her I didn’t know but I assumed they would, but they didn’t. So, I called Shawn myself. Well, Shawn wasn’t working that day! The girl then came out and told me that I couldn’t exchange it without a receipt, because now it had been past 30 days and although they don’t allow exchanges past 30 days, they would make an exception, if I had the RECEIPT!!! I walked out and called my father. He showed up at the store and I told him that he could deal with this, because I was tired of dealing with these ridiculous people and this ridiculous company! What company has such an absolutely nonsensical policy of exchanges right after Christmas!!!
I will never walk into a Daniel’s Jewelry store again to purchase any of their overpriced, chain store, cheap jewelry again. I will only deal with reputable jewelers and I would advise anyone else out there to do the same!