Sprint Store

Try to avoid this place at all cost. Very slow. Nobody welcomed us. Nobody asked if we needed help. Help people and greeted them before us. Crazy. That’s why I have AT&T. I tried talking my into leaving sprint. Poor poor poor

Lies lies lies. I usually am very even keel. This sprint store has pushed be beyond. For the third time, I found out something they told me turned out to be a complete lie.
Waiting for my contract to end as I will never trust sprint again. Corporate needs a big change. Sales reps say one thing but it is complete BS.
Next stop is the better business bureau or a local news channel.

We stopped in to do an upgrade on my husbands phone. We walked in and were helped right away. The store was empty, which i have never experienced at any Sprint. All of the employees were friendly and helpful. We were there almost an hour figuring out what we wanted and getting set up (and they wanted to make sure we got the best deal) but the environment and helpfulness of the employees made it go by quickly. If it wasn’t so far from Oakland we would visit this store for all of our needs.

I don’t even live in the area, but I bought a new iPhone from their store last weekend. Since I had no plans to do so, I never backed my info up to iTunes beforehand. Jeff and the manager (I can’t remember his name) told me they’d hold my old phone, which I had to turn in to get the new one, until I brought my laptop in to transfer all of my photos and other data. I was in the area today for work and brought my laptop in to do the transfer. Gus did ALL of the work for me! He was absolutely awesome! I’m not a big computer person, but he did all of the transfers and restored my old phone in front of me to put my mind at ease. He was great! Jeff, who helped me the previous weekend, also replaced my iPhone ‘glass’ shield that I purchased, at NO additional cost, because it chipped somehow during the week. And I never dropped my phone, nor was there any other damage done.
I’ve been a Sprint customer for almost 12 years straight, and this store… by far… offered the best customer service I’ve ever received through Sprint! And it’s greatly appreciated!

DO NOT GO TO THIS STORE!!! They lie & trick you to things u don’t need in order to get an upgrade. This store is terrible!!! The only good thing about this store is that it’s clean. Horrible service. They have to lie to get sales.

Horrible service! Have gone here twice and regret coming back for the second time! Never coming here again and everyone stay away from here and go to the sprint in the auto mall!
First time: (scammed) I came and bought a iphone6 plus and they told me since I spent more then 500 $ I get $ 100 for free in accessories. To find out a few months later when I looked to see why my phone bill was so high that I had been paying for monthly for the 100 $ that I supposedly got for free! Wow
Second time: (horrible service/​rude) first I called and told them I was having some trouble with my iPhone, and they said they didn’t have any phone techs that could see my phone to call this certain number and that they will help me!, the number didn’t exist. My phone wouldn’t let me use my iMessage and look at my photos, a charger label and iTunes symbol came out so I decided to walk in there. I go to wait for a hour and there’s no lines so everyone else was lost! And when I finally get helped the guy kept complaining and asking me did I try jail breaking my phone and to be honest with him, it was getting annoying since I did not try to! And he wanted to charge me 800 $ for a new iPhone even though I’m paying for insurance! And he said he couldn’t look at the iPhone because he’s not a tech and he told me to go to union city and get it checked out!, I was frustrated and pissed, I just went to apple and I showed them the phone and they asked no questions they restored my phone and was working fine and didn’t pay a cent!
Please stay away from this store save your money and time and patience and go somewhere else this place is ridiculous.

Excellent service. Nicholas is very professional and helpful. He helped me to select the best plan to save me a ton of money. The entire team at this store is great.

Came in today with a crack on my screen. The guy that helped me basically stated i pay to much on my bill and that he can make my bill 20 dollars cheaper, get my the new s6 and tablet. Amazing and so happy i came. Need the hook up go see KEVIN TU at sprint!!!

I come here wait for 30 mints to close 2 lines on the phone they told we can do this for you in the store only by the 800# omg what kinda of customer service is this? Never be a customer again

Johnny Wong did an excellent job of guiding me through some very basic steps that previously were difficult for me to grasp. I highly recommend going to him if your switching systems lol

I don’t recommend any other sprint store anywhere. I’ve had sprint for 8 years and I’ve always had problems till I came to this store. Johnny, Dyrell, and Nicholas are the best sprint employees ever and I never have issues with them. My husband is a very difficult person n the fremont sprint store actually calmed him down. I will only go to this store from now on n highly recommend this store!

If I could leave 10 stars I would !! Andrew and Dyrell were a great help today! I went in having a bad morning and they made my day! They helped me upgrade my phones with no hassle helped me with my plan and answer all my questions overall great customer service !

This place is heinously bad. I was lied to multiple times and had I believed them and gone with their direction, it would have cost me close to $ 1000 or more.
All I wanted to do was pay for an early upgrade because my phone was broken. I was told by Kevin that there was no such thing. WHAT? How about the 45 minutes I spent on the phone with Sprint getting information about it? Then I am told that I cannot keep my phone number and have to terminate my service, surrender my old phone, and start completely over after buying a new one. Again, WHAT? Then he tells me the only way to get a new phone and keep my number is to open another line and sign a two year contract for it while keeping my old line open and paying both… in addition to purchasing a new phone. That’s when I called it quits and left.
The next day when I came back was just a huge joke as well for a whole host of other reasons. The female associate whose name I didn’t catch was the best of them but was still struggling, which I don’t blame her for when her coworkers are completely lost and misinformed.
All and all, don’t waste your time. Go to the Union City store where they resolved my problem for under $ 150. If this store didn’t exist, I wouldn’t be looking at other carriers after 10+ years with the company.

Johnny wong is the guy u should talk to u he is the great guy and helpful guy. But even he didn’t get the phone I wanted but still That the guy I recommend.

A little baffled by the bad reviews here — we had a great experience. Salesperson was super patient with my parents as they asked a ton of questions about switching phones. They were very patient with our son and the other little kids running around playing while moms and dads shopped. Nothing bad to say here. Knowledgable and friendly staff; all is good.

If I could give a negative star I would. I advise everyone to stay away from this store, don’t waste your time or patience.
We went here to compare plans and see what they had to offer compared to AT&T…we are definitely staying with AT&T after this failure of an experience. We entered their store and no one greeted us, we walked around looking at phones and no one came up to us. The only one working was an older gentleman at the register. He looked busy as he tried to help the customers he was with and he even asked another woman who was waiting to have patience and he will be with her as soon as he could if the other associates didn’t help her first. What were the other 2 associates in the store doing you wonder, they were laughing and talking loudly with each other about sports salary caps! They didnt pay any attention to the people who were waiting for help, and they didnt even care that the older guy was needing help and busy. Unbelievable! They made my husband and i and the other customers who were waiting feel so uncomfortable, to the point we were so fed up and flat out shocked at how unprofessional they were that we walked out… never greeted, never assisted, never given any information, NEVER COMING BACK HERE!

I have been trying to get the iPhone 6 from the store and the I have calling every day and I understand that the iPhone 6 is in demand but the customer service there is ridiculous sprint needs to hire some people that do know customer service whether or not they’re sold out obviously you have customers that are searching for the iPhone and if this phone is in high demand and on backorder there’s no need to be rude I don’t understand how a place of employment would hire such rude customer service. Get it together sprint especially since your new location

I came in with the purpose of switching to Sprint and left the store very happy with the experience. The retail consultant who helped me was Shomaisa. She was very knowledgeable and I appreciated the fact that she helped me get an unlimited plan for less than what I paid with my previous service provider. Very patient, although the store was empty on a Friday late morning, but even when some customers came in, she was very patient and did not rush me at all.
Good service and better phone plan!

Not even a half star! AWFUL place! I came in to activate a new phone and transfer files from old phone to new phone. .because I purchased it ONLINE .i was told they dont have the equipment to transfer all files and was sent out of my way to another location. This other location informed me all stores have the same equipment but because I did not purchase they sent me away… REALLY? WOW! BTW I did end up purchasing a few things from the helpful store. BAD BAD EXPERIENCE.

Want to find the most professional Sprint store in the area? I can tell you that this isn’t one of them!
My bro in law was due for an upgrade, so we came to this location instead of the Union City location that we always to go. Accompanying us was my baby niece. As we came in here, we were assisted right away. My bro in law and I learned also that all wireless phone providers are separating away from contracts. Phones now have to either purchased at full price or on a payment plan. If you choose to pay the payment plan for your phone, you’re gonna have to tack on the monthly service fee on top of that! After this was explained to us, my bro in law didn’t upgrade.
The worst of this visit was the behaviors of a customers and a employee. While conversing between each other, vulgar language and F bombs were dropped by the customer. The customer and employee failed to see that I was carrying my 21 month old niece while obscenities were blurted out.
Although the obscenities were apologized for, now it was upsetting to have my niece hear these words and potentially repeating them.
Good job Sprint for keeping a family orientated environment! Sarcastically speaking! The Union City location is where we should have gone.