MetroPCS

I just came back from Philippines and Antony helped me get a great deal on a K7 and a 30 $ plan. Nice man

I recently purchased a new phone at the Newpark mall but I came by the corporate store today because I want to make sure all my pictures were transferred over from my old phone Anthony was able to tell me about more promotions that the Newpark mall MetroPCS did not inform me and was also able to transfer over all my pictures and videos he was very helpful in this matter and I highly recommend going to Anthony for all your MetroPCS needs

Adriana is so great went to this location to get a phone for my daughter and she definitely went above and beyond GREAT CUSTOMER SERVICE!!!

My review is specifically about Anthony from the Metro PCS store on Mowry Avenue!
He gave me a GREAT deal on two phones and plans I recently purchased. He was exceedingly patient and helpful. He took the time to make sure I got the best deal possible and explain all options to me.
I’ve been to this store quite a few times, and out of all the employees who have helped me in the past, Anthony gave the best customer service! If you visit this particular Metro store and see Anthony on a name tag, I recommend you go directly to him if you’re looking to purchase a new phone or plan! He’s very knowledgeable, helpful, and will find the best deal for what you’re looking for!
Rachael Kuhne

They just pocketed half of the $ 100 in store only instant rebait off a LG G Stylo Selling it for $ 200 instead of $ 149 like every other store. They flat out lied saying that was an online only price when it is really an in store only discount. The day before I saw the phone at three other stores in San Francisco for $ 149 but they would not sell them without activation so since it was for a gift i told my wife to go with her friend she was buying it for to this store thinking that a corp owned store would be better but i wrong, they were the worst.

I recently went to this store to upgrade my phone. After paying for everything I noticed that the price was unusually high especially since I received an instant 100 dollar rebate. I looked at my receipt and noticed that I was charged for 4 accessories that I did not ask for. I told the the girl that helped me and she said they were included. I asked to speak with the manager and he tried to agree saying that they were included and they are itemized. I agreed but told him that I was charged for them. He said that I was but I also recieved a 100 dollar rebate so its like getting them for free. I explained that I did not want or need them and I would like my money back. He than said that he was going to charge me the 100 dollars that I recieved off of the rebate for the phone. I told him the rebate has nothing to do with accessories and that he’s just bundling to sell more accesories and I wanted a refund. He rolled his eyes and told the girl to return them. She was upset because she didn’t get the sale. I was outraged that they would blatantly try to rob me at a corporate store! The manager and all the employees that were there had bad customer service. I would not recommend this store to anyone!

I kept receiving the notifications that the phone I bought 2 ½ years ago was no longer going to work on the new network, which was a big disappointment to me as when I bought the phone at the Mowry and Fremont store, it was the new top of the line and I ended up paying around $ 500 when I walked out the door. Since my last phone had lasted over 6 years I thought it was a good investment.
When I walked into that same store I had such a bad experience with the manager that I never want to go back to that store again. My life revolves around customer service and while the employees there were trying their best, on the day I went in it looked like there was a manager there training the employees.
That being said, teaching the employees BAD customer service, how to be rude to a customer and not being able to do basic things like listening to what the customer is asking, are not things an employee needs to learn.

Zero stars for the roid-​rage manager! Five stars for all other employees. There are plenty of other Metro PCS location, i suggest you take your business elsewhere.

Well I have to say some of the staff has become more then pleasent to deal with. I returned just out of curiosity to see if they still had the same crew after all of our (the public) experience with their team members. I starting browsing and a young man Anthony asked if I needed assistance. So right off I ask him about any deals. After browsing and having his helpful attitude and knowledge I decided to make a purchase (spontaneous right). The Samsung Galaxy light. Great choice and awesome camera quality. I must say thank you hopefully you will be there when I need you next.
Sincerely
Stephen

This review is for the Metro PCS in the New Park Mall. I had to purchase a USB to Android phone charging cable because I did not find mine in my luggage during a business trip. I went to this store because it was the only place close to me that had it. They charged $ 14.16 for a cable that is worth about $ 1. Wow. Later that night, I found my charger cable and so I brought the cable back the next day w/​reciept for a refund. The guy behind the counter said there are «no returns for accessories, it is on the receipt.» Indeed it is amongst the big paragraph of receipt clutter, but no one mentioned «no return» when I bought it. If they did, I would not have risked buying such an inflated price item.
The history of reviews for this place is extraordinarily accurate (all one stars), because:
— Everything at this store is grossly overpriced.
— You cannot return items once you buy them.
— The staff seem to be unemotional sociopaths because they do not flinch when you call them on their sleeziness. Congrats on your stoic nature, counter guy!
Hey, guess what Metro PCS, that was the only $ 14.16 you will get from me. I’m happy to tell the world of how you operate as well!

Came in to help my eldest sister get a new phone yesterday 1÷18÷14 and one of the staff lady who tried to help us doesn’t have a lot of knowledge about the products. She’s lack of customer service experience, and didn’t give us a lot of information regarding the products on top of that she have my sister buy a phone case & head phone & says it comes in a bundle I believe she’s lying just to get some sales because when the total amount shows she charged all the accessories on her bills. Also, the MetroPCS practicing consumer backdating in order to cheat the consumers. When I read the contract it stated that her monthly payment due is every 17^th of the month which is wrong when it should have been on the 18^th of the month. I believe backdating is illegal a consumer FRAUD.

The worst customer service that anyone can think of. I bought a metro pcs phone from another store and after 1 week, there is a deal offered on metropcs store, The people over there doesnt match the price. and they speak rudely, they mentioned I need to get a new number for that discount which is ridiculous and is not mentioned on the website… they dont care about customers

I wish I could afford something better than stupid metro. Some of the employees at this store frustrate me espically John who tried to charge me $ 15 for something that was free because of my warranity. The price is cheap & thats why I have metro

Bad experience #1 consisted of salesman not transferring my contacts and other data to my new phone and then showing major attitude when I returned asking he do so. The phone turned out to be a peice of crap which led to bad experience #2 me returning to the store to upgrade to a new phone and the security not allowing my bf into the store because he arrived a few minutes after I did. The store told me via telephone they were open until 6 p.m. but really they were only open until 5 p.m. I was already in the store and they refused to allow my bf entrance. Talk about ridiculous. I will not shop at this store or give them my business again. I’ll go to the store in Dublin. These people have a whole lot to learn about good customer service.

THE ABSOLUTELY WORST PEOPLE YOU WILL EVER FIND ON THE PLANET WORK HERE!!!
If the swine of the earth work for MetroPCS, this place would be considered the Pig Pen Motherland.
A mexican, asian and black thug trio harassed me today during my transaction and attempting to get technical help. They threatened to negate my warranty because I turned off the 4G on my phone in order to save my battery from draining on the 4G. They did this in an attempt to stop me from complaining about the poor service I am receiving from Metro.
The mexican swine also spoke poorly of the customers there in front of me and other customers! Absolutely no cuth, just blatantly speaking poorly about the people who make his job possible.
I ran outside after they threatened me, and approached an employee on his break who offered to get the manager to come outside. She did not come out at all, and after reading these Unilocal reviews, I’m not shocked as to why.
I am contacting the District Manager for this location and reached out to the Senior VP of Customer Relations, who lucky enough lives right here in San Francisco. I am also filing reports with the DCA, BBB, FTC and 7 on Your Side in SF.
I will probably discontinue my service as well, after how I was treated today.
If you enjoy being racially profiled again (I’m white) and ganged up on by thugs working on minimum wage, I’m sure you’ll enjoy this location.