Sleep Number

This review is based on the customer experience.
First, the service there is inconsistent. The quote we received, didn’t match the actual price we paid, we paid like $ 500 more than the quote.
Second, it takes 2 – 3 weeks plus, to get your actual bed. They say someone will call you to set up your delivery within a week. The people that call you don’t leave messages so a week and a half later, we received an email with your name spelled completely wrong, to call them. By the time we called them, they only had dates 2 weeks out.
Third, when they schedule your date, you don’t actually get your four hour window. You don’t get your four hour window until the day before they deliver. That doesn’t give you much time to rearrange your day.
So — if you’re going to order a bed, it’s not like one of those places if you order it by 2pm, you get to sleep on it the same day. You don’t get to sleep on it for a month, if you’re lucky. I expected way better customer service, hopefully when the bed arrives, it meets all expectations.

We’ve been having issues with sleeping and we were starting to wonder if the Novaform bed we got at Costco was the issue. My brother had told us about their Sleep Number and so we figured, why not? So we wandered to our closest Sleep Number store which was the one in Pacific Commons.
Parking was easy. There’s parking in the front on the main street or there are two larger lots on both sides in Target and Dick’s. There were a few employees inside and they were all very attentive in one way or another, but it was so quiet in there. We were trying out beds and were eventually helped by someone to find our sleep number. Although she was nice, she wasn’t very convincing to make us really enthusiastic about the product. She felt like she didn’t like her work and was forced to do this and try to connect with us.
In the end, although it was fun to try, the whole experience for us fell flat. The beds were super expensive, but I’m sure if we were really wanting it, we’d come back.

We bought our first Sleep Number bed from Fredrick at the Fremont location. Fredrick was super helpful and very professional. The guys that delivered the bed were also very professional and took the time to walk us through set up and maintenance.
We’ve slept on the bed a week and are pretty happy with it, we’re still fine tuning the sleep numbers but all in all we’re satisfied w/​the quality and comfort of the bed.
So if my rating was just for the bed, the store and delivery team I’d give 5 stars but unfortunately the bed took 7 weeks to be delivered. We were promised the bed would be delivered on a Tues, they called that Monday and said sorry, it’ll be the next Weds. They called the following Tues, apologized again and said next Thurs. You guessed it, they called that Weds and cancelled again. 3 times we had to arrange to be home for a 4 hour delivery window and 3 times they cancelled the day before.
First excuse: your bed didn’t make the delivery truck
Second excuse: we jut got a new computer system installed
Third excuse: your bed is missing a part that didn’t arrive on time
Be warned, the bed is good but the service and BS we had to endure was unbelievable. hard to image how this company stays in business.

Sale person was fabulous, and we felt good about our decision. Delivery took two weeks (which is ridiculous when you see what the bed parts actually look like), and the delivery guys, although they arrived late, took away our old mattress and professionally set up the new one. Fast forward six hours to my wife sleeping on the plywood of the box spring as her «mattress» sprung a leak and went flat. Called SleepNumber first thing the next morning and after getting past a hugely disrespectful associate, got SleepNumber to helpfully do «rush» «2-​day» delivery on the new part (which weighs 3 lbs). Well here we are 4 days later and maybe it will arrive tomorrow. She has been sleeping in my daughter’s bunk bed, and sleepnumber couldn’t care less — didn’t offer to divert a part from some other as-​of-​yet unfulfilled order (which would suck for that other person sure, but at least they would still have a place to sleep as their old mattress hadn’t been taken away), and gave a complete BS story about «none of the stores or trucks have any inventory». Bah — I’d never buy from these guys again, and even if I try to return there is a $ 200 restocking fee so I’m stuck with this crappy air mattress and the company that doesn’t support it’s customers.

First, Sleep Number sells air mattress systems, and if you haven’t slept on one of these, YOU NEED TO. Forget the rest, these are the best. Not just Sleep Number, but good air mattress beds in general. SO comfortable. SO kind to your body. You just need to get one of these mattresses. They are expensive, but not more expensive than other high-​quality mattresses.
The Fremont Sleep Number store: I went on a Monday at 4:00 and pretty much had the store to myself. Alexis helped me and was super nice. Very helpful, not pushy at all.
So should you buy your air mattress from Sleep Number? Sleep Number makes quality air mattresses. Their prices are not the cheapest around, but they are the only brand you can actually find in stores and actually try and compare before you buy. They are more expensive than the online competition. Hundreds of dollars more for comparable mattresses at each level.
If you buy a mattress online and decide to return it, you have to pay for shipping and restocking. Plus repacking and shipping a huge, heavy mattress will not be fun. Do the research and decide for yourself.
Sleep tight.

We recently purchased a sleep number bed at Sleep Number store in Fremont. Since we never purchased a Sleep Number bed before we were not sure that it will serve our need so we asked for the return policy. The manager name is Fred. He told us we can return the bed within 100 days if we are not satisfied but never mention about restocking fee of $ 199 in additon to $ 179 that we have to pay for home delivery/​set up fee. We have been purchased our bed at SleepTrain and they never charge us for restocking fee so we assume the same and did not read the fine print on the customer order paper.
Today we called SleepNumer to return the bed and realize that we have to pay the restocking fee of $ 199. So if you want to consider Sleep Number bed you better think twice or many times becasue it is costly if the bed does not work for you. In addition, you need to read the contract carefully because the the store manager named Fred will try not to tell you all terms and conditions of sale in order to sell you the bed, very unethical.

We received friendly service from Alexis at this Fremont, CA Sleep Number location.
We have been considering Sleep Number for years. However, every time we step into a Sleep Number showroom/​store, the sales people were either unfriendly, pushy, arrogant, unhelpful… etc., or a combination of all these (especially at the Stoneridge, Pleasanton, CA location).
Alexis (Sleep Number @ Fremont, CA) was friendly, helpful, and most important, not pushy. I hate sales people who are pushy, short-​visioned, push you to make a purchase without careful consideration, and push you to buy a more expensive item. Alexis is happy to help you in any case, building customer relationship is more important, which in turn makes you rather to buy it from her when you are ready to make the purchase.
Alexis was also very open and honest with the No return exchange only policy.
So, we made the purchase with her.

Very friendly service.
Yes they are selling mattresses. Yes they are expensive. But they are super amazing mattresses with a warranty longer than the roof on your house. And really what is a great nights sleep really worth? The sales people in this store are great. They invite you to lay down and check out the mattresses. And because they are air powered they give a guided tour if you want. If you don’t want they let you just browse around and lay where you please. And when you look at too quality mattresses anywhere these are really not that expensive.
All in all I recommend this store for anybody shopping for a new mattress.