HSBC

Worst customer service of any bank we’ve have gone to. Me and my wife had to wait 20 mins for a premier banker. There is ONLY 1 premier bank at the time. There was other bankers in the branch, but never stop by to greet or see it they can help us. Why have employees who just care about themselves and not the customers. Seems as though they are waiting to go home, and this is at noon of the day. Only 1 other customer at the branch at the time we arrived. I hope the corporate office reads this and send internal auditors to hold this branch manager and there team accountable. Don’t think we will be coming back to this branch.

Stay away from this bank. Non professional at all. One star is not even worth it.
I called over the phone and told them I have a check from friend of mine with the amount.
They told me all I need to bring my ID so I can cash it. Went there told me they won’t be able to cash it because of the amount is over $ 1000 then they called the branch manager «SARINA GILL-​DHANOA» way not professional. They ask me to open an account with them in order to cash my check.
I walked away to my bank «B OF THE WEST» and cash it no problem.
What a waste of time.

I went to this branch today to inquire about a basic savings account for my travel fund, as a travel a few times a year (for leisure). I spoke with a chinese man named Andrew Yang who told me that it would not make sense to me to open a basic account because of the foreign transaction fees. So I asked how much the fees are. He said I can look it up online. He also said that it would only make sense if I open an account with $ 10k or more. He proudly said that he only handles accounts that are $ 100k or more. He basically discouraged me from opening a BASIC account! He also said HSBC is a boutique bank, which I know isnt because they are everywhere outside of this country! Worst bank representative ever!!! Avoid this bank at all cost!

This is a fairly new (year old or so) HSBC branch in the old Franciscan Oak shopping center across from BofA and Safeway.
While HSBC isn’t my primary «brick and mortar» bank, I do have a few online accounts with them. Their interest rates are good and I hadn’t had to visit a branch, what more could I ask for? Well, for some reason their online system wouldn’t allow me to transfer money between my two accounts so my only option was to go to the branch.
The first thing I noticed was that all the tellers were Chinese. For a split second, I thought maybe I had mixed up my banks and was in a Cathay bank. No problem, I’m part Chinese anyways but I digress. Small branch, very simple/​clean looking complete with a rent-​a-​guard. With nobody there at 2pm, I had the place to myself and went to the first teller.
Me: Hi, I’d like to transfer some money from my online savings to my checking.
Her: I don’t understand.
Me: I need to transfer some of my funds from my online savings account to my checking account.
Her: You know you can do that online.
Me: Thank you but the system gave me an error and wouldn’t let me do it.
Her: Did you try it again?
Me: Yes, I tried for the past couple of days. No luck.
Her: Have you done it correctly before?
Me: Uhh… yes, many times. Can you help me with this?
After a few minutes, she completed my request and asked she could help with anything else. She was polite enough after the initial interrogation but the questioning did put me off a bit. I’m surprised that this branch was staffed completely with Asians. I would expect it across the street at the Chinese center but not here. There might have been a language barrier but thankfully I worked around it, others might not be as lucky.
Overall, if you have an HSBC account this is a nice location that straddles the southern Fremont area and Milpitas area and is easily accessable from 880 and 680.
One hint: If you are trying to get back to 880 afterwards, DO NOT try to use the exit to get back on Mission Blvd as traffic just keeps coming and you will wait a LONG time. Go around towards Taco Bell/KFC/7−11 and use that light and turn left onto Warm Springs.