Big 5 Sporting Goods

Hi my name is Matt I’m a disabled Veteran you have a store on 5695 east Speedway Tucson AZ. i would like to commend you on a certain employee, her name is Arrianna, she is top notch awesome sales person listens doesn’t push you to buy yet is so helpful and knows the products she sells you are indebted to her or so should be i know people and trust me shes grade A for any company whatever your paying her its not enough i mean that her kinda personality, warm smile, knowledge, makes you feel welcomed appreciated and you want to come back your lucky to have her working for you, please take note i don’t write reviews but shes one you want to acknowledge shes that good at want she does for you as a company and i must say you need her more than she needs you shes an Employee any company would love to have remember her name «Arrianna»

The people are nice but the selection is limited and often cluttered. It is convenient for my location that is a plus. If you live close by its always good to stop here first to see if they have what you need but otherwise it would be a last resort.

My family and I visited the store earlier this evening looking for swimming apparel and slippers. I’d like to begin that we were not greeted by the young Asian lady who was at the register. I would understand if she was with a customer. We browsed through the store and when my wife found a few swimming apparel. She approached the same young lady at the ring if our son can use the fitting room. She replied in an unprofessional tone «How many items do you have?». My wife replied three. She then asked if she can join our son in the fitting room. She paused for a minute with no words and looked at my wife as if she did not understand. My wife repeated herself and asked the same question. She look confused and replied «I guess». That was very rude and not customer service friendly.
Once we picked the items that we wanted to purchased, we walked towards the register and waited in line. When it was our turn, I asked the same employee that I had a coupon. She replied the coupon is not valid for clearance items and special items. I replied in professional tone that I scanned one of the items in the computer and saw it was a regular item. She then replied in a high tone «I’ll go scan it myself that it is a clerance item.». There was another employee standing next to her who dressed like a Manager. However, he just said «Coupons cannot be rede on clerance items.».
Overall, the experience at this Big 5 location lacked customer service. I hoped that the Regional or District Managers read the reviews to ensure their employees at re-​trained on what is Customer Service.

What happened to Big 5??? Is this an example of what the rest of the Big 5 stores are like nowadays? Messy, unorganized layout, wimpy selection, customers left to their own devices??? Idk… man Big 5 used to be THE sporting goods store. I bought my first pair of soccer cleats from there… Now… I’m just wondering where the closest Dick’s is :(
Hopefully it’s just a fluke and I caught them on an off day

The customer service wasn’t that good at all. They only had one person working in the shoe department, and I had to call for assistance. I was looking for some football cleats, and they didn’t have a good majority of them

I’m reviewing for the shoe department.
Terrible service from Danielle who must have been on something seriously.
We came in for some work shoes and asked Danielle to get this shoe in size 9, she comes back at least 4 minutes later says she doesn’t have 9, but there’s 9.5. But she didn’t bring them out. So now she says she will go back. Why did she not bring them out?! Now we wait literally 10 minutes and she’a no where to be found! Other shoe associates have been in and out of the back door at least 5 times.
Finally she comes out and she must have forgot because she comes out with no shoes and looks delusional. We ask her where are the shoes.
«Oh I couldn’t find them».
What?! My boyfriend says to her no, you came back out and said you had 9.5s! She says nothing and walks back in the back and finally comes out with them. We don’t try them godforbid if they don’t fit we have to ask her for another pair.
If you go looking for shoes at big 5 do NOT ask Danielle because she will forget, you won’t see her for 10 minutes, and will waste your time. Terrible service, I hope to never come back to this store.

Good selection, but in the few times I’ve gone to the firearm/​ammo counter, I had to ask an employee for assistance or wait for them to stop talking to each other to get assistance.

My boyfriend need fishing gear. This is his new passion. Went to Big 5 and Kern helped us. Extremely knowledgeable and did not try to sell him things not needed. His customer service was outstanding. We have gone here before and always found what we needed. This time was for specific item. Thank you Kern

Atrocious customer service at this location!
I was there yesterday looking for a particular type of footwear. I found a floor model I was interested in, but they didn’t have any in my size on the shelves. So I went up to an employee to ask if they might have more sizes in the back. This guy looks at me, doesn’t say anything initially, and literally yawns in my face for 10 seconds without covering his mouth. He doesn’t excuse himself, then tells me that particular brand of shoe can only be found in the back area of the store. I told him I was aware of that since I already found the shoe, but I wanted to know if they had more sizes other than what was just on the shelves. Looking extremely bored, he says the only sizes they have are what’s on the shelves. Then he sat down on one of the benches in the corner of the store, attempting to hide from other customers and his bosses. He could have offered to help me look through the sizes on the shelves, or at the very least pretended to be concerned with my inquiries.
This was the laziest, most ill-​mannered, discourteous, and useless shmuck of a sales associate I’ve ever met. He clearly lacks any sort of initiative or work ethic. People with jobs get paid to do work, not to stand around being lazy bums.

Been here 3 times in the last few months. Always have what I need in stock.
Prices are better than REI. Cashier (young gal long, super long black hair) is always nice and friendly.
Not many places have good customer service anymore, this place does.

My son was itching for some Heelys and I called around to see where I could get them and not many places do. They are readily available online but i wanted my son to actually try them on. I called Big 5 and I was told they did carry them so we went to check them out. They only had about 3 styles for boys but they did carry plenty of sizes so my son was a happy camper. Customer service was great and it’s a very well stocked location.

I typically don’t come to Big 5 unless I really need to because my first go-​to would be Sports Authority. I do that because I feel like SA offers a more variety of things I’m looking for. Big 5, to me, is much smaller and offers a fewer variety of selected goods.
It is, however, somewhat cheaper than SA, for some things at least. They have your usual sporting goods and needs. It’s also in a very convenient location.
I don’t come here often but when I do come, it’s because I do need to look for something. But sometimes they just don’t have a wide selection in terms of sizes.

Good deals, check flyer in Sunday paper.
Packed store, not much room to move around if busy.
They had only 2 styles of coolers! WTF?

Big 5 was the go to sporting goods store when I was a kid. They are still good for the «playing with the kids» or «trying something new with minimal investment» equipment approach, but I usually find them lacking on variety’ especially on the higher end stuff. With that in mind:
This Big 5 is usually pretty clean, staff is very young and not always the most skilled/​efficient, and there’s the occasional pricing error (more than most places) — but it’s still good for swim goggles, a baseball glove, some tennis racket grip, etc. Golf balls and tennis balls are usually a decent bargain here (compared to other local brick and mortars).
Parking lot here is a gamble — narrow parking spots, crazy soccer moms and oblivious drivers make it a bit of a gamble just getting parked and into the store. Keep your eyes open and kids close until you’re inside.
Summary: not the best sports store, but it’s convenient and isn’t a total loss if you need something quick/​on your way to play.

This was my first time in a Big 5 Sporting Goods store and I must say the experience was rather mediocre.
The store is way too small given the amount of items there are in the store. It just felt like I was in someone’s garage sale, and that’s not a good thing.
There are no bikes on display. They can show you their binder of bikes but unfortunately they do not come pre-​assembled, nor can you try out bikes in the store.
Some of the prices seem kind of high — a razor kick scooter was $ 45 when I saw a similar model at Target for only $ 30.
Meh.

Ya this place sucks but when you need some sports gear then what can you door. There is always boxes in the aisles, trash laying around, help hard to find and aisles are so small. Maybe that is why it seems trashed, any little bit gets noticed right away. But it is better than Walmart!

I wish I could rate specific areas of the store – I really hate to give 3 stars (as an average) based on one-​third of the staff being not-​so-​great (because the remainder was), but it is what it is.
My checkout assistance was friendly and swift. Bought new camping equipment for our household, and was very appreciative of the offer to have someone help carry it out for me. I declined the offer, but it was a nice touch and good customer service.
Help from the fish and game (hunting/​guns) manger on the floor was courteous and very helpful. He was definitely working in the right place, had all the answers to my husband’s questions, and a genuine smile throughout the chat. Again, good customer service and someone who is in a position of authority who actually has the expertise. Applause.
Unfortunately, my low rating comes from our initial contact – floor staff. Dressed more for work at a casual, trendy Ally McBeal office than a sporting goods store, this associate was not much more helpful than my own two eyes being able to look around and spot things myself. He did, however, find out prices for us that weren’t marked, and retrieve one item from a top shelf, to his credit. I sure hope I am wrong in how I interpreted the assistance he gave, but I really felt like either he didn’t know what he was doing (maybe he was new), or didn’t feel like helping us (maybe having a bad day or under the weather). In any case, the gist of it is this:
1. He didn’t greet us anyway, but we didn’t know where to find what we needed and when we sort of did, we still had to backtrack to where we saw him and ask for help despite the fact that we MUST have looked lost and/​or out of place.
2. He didn’t seem to offer much help when we asked questions about brand quality, except for «Yeah, that’s a known brand so it should be good.»
3. We mentioned prices weren’t listed and we wanted to know how much some of the equipment costed. He scoured the shelves looking for price tags that we told him weren’t there until he realized it himself and went to ask someone else who knew the price. I assume he could have also rung one up, but who wants to go through the trouble? I do understand, having worked in thankless retail positions, so I’m not so bent over this part as the following point…
4. He didn’t really seem to take an interest in helping us until he realized we were purchasing $ 300 in goods. Whether working on commission or not, doesn’t every customer and every sale count? Am I a dinosaur from the golden age of customer service or something? It’s not like he had anything else to do other than chat with a coworker when we first entered. And…
5. in the middle of trying to assist my husband, another customer interrupted and we were put on the back burner until that guy got taken care of. I know from my own experience that customers don’t make appointments and certainly run on their own clocks, but come on, seriously?
My husband is a friendly and understanding guy. I am too – only female. We’re tolerant and we’re generally up for giving the benefit of the doubt. This time, however, while my husband just brushed it off like nothing, I couldn’t.
I have always loved Big 5 in every city I’ve lived in. I’ll continue to go, despite my experience at this particular one. Hopefully it was just a one-​time fluke or something.

Have been going here for a long time. Good option to pick up gym gear and shoes. They seem to have pretty good sales on a regular basis.

I entered knowing nothing about tennis rackets, and exited knowing something about tennis rackets. End of review.
Just kidding, I never write short reviews. But I literally came to Big 5 in order to have someone explain the basics of tennis rackets to me. Within a few minutes, a staff member was by my side, teaching me about which rackets yield power/​speed/​control, how long the racket should be, what head size would be best for me, how the handle should fit in my hand, what models weren’t suited for what I was looking for, and where to find most specs (dimensions, weight, grip size) on a racket. Although I didn’t buy a tennis racket here, the advice I received was invaluable. And they had this promotion where you got 30% off any discount racket that ended in a price of .96, .97, or .98, if I remember correctly. There were a select few that were on sale.
Oh, well, my dad did buy a racket shock absorber. And if you sign up for the email list, you get a coupon for 10% off your next purchase in your inbox!

I came here after seeing an ad for a cheap shotgun. I mustve waited at the gun counter for a good 10 minutes before anyone came over to help me. The office is right next to the gun counter, and you can hear the workers inside joking around. Seems to be pretty inappropriate, knowing there is no roof on the small office you are in, saying the things you are saying.
When someone did finally come out to help me, they didnt really seem to know much. When i asked about the gun, they pretty much just read off the spec on the ad.
Bottom line, i got what i came for, paid a good price, but wasnt really happy with the customer service. Ill give it three stars for having the products in stock, and having good prices. The staff is lacking, and a bit unprofessional.