Verizon Wireless

Bad business! I took my IPhone in one day because it wouldn’t charge and they told me my phone had been water damaged and had been opened because the stick was removed. (keep in mind I never opened the phone.) Plus, I didn’t have insurance on the phone to get a replacement which would’ve been $ 500. I decided to keep my supposedly «water damaged» phone to find out all I needed was a real apple charger instead of the ones that are for $ 5 at Five n’ Below.

I manager both my personal household of five and a large company with many Verizon devices, so I’m in the store pretty regularly. I have ALWAYS had incredible service from the employees.
Yes, there is a wait, but it’s a busy office in a central location in Fredericksburg. I think they handle the work load as well as anyone can.
Today’s experience was exceptional. We went in to get an iPhone for our daughter on her 16^th birthday. The staff helped us find a great program, at a great price when they could have easily not given us the options. Not only that, they treated my daughter like a princess. They walked her through the selection of phones, accessories, etc… They were funny, personable and really catered to our family.
As I said, we’ve always had great customer service from this store. When you read some of the other ratings, I wonder what store they are referencing. I routinely come into this store to manage our accounts. Often there is a wait, but I never see any of the employees goofing off, they are engaging customers as quickly as possible. Unfortunately, they can’t control how quickly the customer before you gets to the point or makes a decision. I would make sure that you have time to wait in the queue, but I’ve always walked away satisfied with the employee and the help I’ve received. Going during the middle of the weekday is usually the best time. Nights and weekends will mean a bit of a wait.

Bad business. They kept charging me 300 plus dollars telling me I was late when I have been paying every month on time then insisted my service was off when it was never cut off.

Service was fast and friendly. I waited less than 5 minutes for help. I went in to upgrade my phone and pick up a new case. The upgrade went smoothly — you have to expect it will take a few minutes to pull the stock and transfer names and numbers. They price matched my case against a much less costly on line supplier. All in all a good experience. I will say that it pays off to enter the store educated on your purchase — Verizon will charge as much as they can for accessories.

My family and I transferred our lines from AT&T three weeks ago. We all got new iPhones and all was great. Customer service was wonderful about helping us switch. Now two weeks later these horizontal lines show up in vertical columns in the LCD screen. My husband takes my phone back to this store and is told that they have never seen this problem before. (A quick Google/​Youtube search shows we aren’t the first this has happened too.) So, after some time talking to the store representative and an online customer service agent he is told that they will replace the phone under the manufacturer warranty. Unfortunately, they don’t have any in stock, so we will have to wait until one comes in. Hopefully, by the 27^th, if not sooner!
Apparently the store is not told what is in or when they will receive a shipping. This is in order to prevent theft, but they will «try» to hold one if one comes in. Wonderful!!! My husband is also told that we can purchase a new phone at retail, have it shipped to our home and then come back in and trade the broken phone for the credit. Again wonderful!!! With Christmas right around the corner let me just spend another $ 750. A week later we call to find out if they have received any phones since we had not heard from the store manager, Chris. Nothing matching my current phone had come in and we are told that he never told the online customer service rep that he planned to contact us. So, I guess it is on us to contact the store to see if anything comes in, since they receive sporadic shipments and can’t be bother to actually contact us. A call everyday after 1 PM would be best. Love it!!! GREAT Customer service when they can’t be bothered to actually look out for their customers. On his behalf, Chris, did call back about 30 minutes later that an iPhone had been returned, unfortunately, it was not the same as the phone I purchased.
Now forward to today, when my phone is getting progressively worse and I stop by their store to see if they have gotten anything. Well, now apparently the issue with my phone is my problem because I must have dropped it and the problem is no longer covered under manufacturer warranty. Seriously… So needless to say that I lost it on the poor sales rep, and of course Chris was there and proceeded to tell me that I must have dropped the phone and that I should have taken what he offered on Saturday or that I need to go ahead and buy a new phone at retail… All in all very disappointed in their customer service and in particular this manager that doesn’t know the meaning of the word.

So, I went in to get a new phone two days ago and the sales people were friendly and helpful. My phone, an iPhone 5s, malfunctioned in the two days I had it and would not turn on. When I came back, Elizabeth was incredibly nice and helpful. She took care of my issues right away and I walked away with a perfect phone! Top notch!

The staff here are terrible! I checked in and they found my account and mentioned no issues and told me to wait. I waited 30 minutes and then this rude young women came to help me. She said I was not the account holder and she could not help me. She refused to help add me to my account as an account holder, refused to talk to my account holder on the phone, and told me I had to have them call customer service and then come back. Aren’t they there for a reason?! I was furious and left the store just to go to another Verizon store where I had no wait and was helped immediately. NEVER GO HERE. The staff are terrible.

Absolutely terrible! I will never go there again!!! I went in, was not greeted or even acknowledged. I work in sales and I understand being occupied with a customer but you are always to greet some one as they enter and let them know some one will be with them. I wandered around for over 20 min without even a glance from anyone. Even the manager walked right by me as I stood in the middle of the floor waiting. I have been a verizon customer for over 10 years and I was there to renew my 3 lines and purchase 3 new phones… Their loss

This place sucks! There’s ALWAYS a long wait even when there’s hardly anyone in here. There’s a lady who checks you in and another who walks around harassing you just to tell you how long you’ll be waiting, which is much longer than the first lady said. When I asked if she could help us she said she was here to help the reps when they get busy. Uhhh well help them…

It saddens me to have given close to $ 1,000 worth of business to this location – a mistake I won’t be making again. I came here to make a long overdue switch from BlackBerry to Samsung and waited for almost an hour before being helped. After my purchase, I had to call three times to get a receipt via email (they had the wrong address on file and apparently failed to correct it in their system the first two times). When I finally received the receipt, it provided no information about how to claim the advertised $ 50 rebate off the Galaxy S4 ($ 200 for a family plan), which led to my putting in a huffy in-​store appearance before someone gave me the *wrong* reimbursement claim form. (Keep in mind, the rebate was a limited-​time offer and, by this time, already close to two weeks had transpired from the date of purchase). Suffice it to say that eventually, I got my $ 200 back, but only after enduring at least $ 400 worth of misery.

Staff is usually very helpful here. Great central park location. On the down side this Verizon is ALWAYS busy, but they do seem to get to you fairly quickly. Parking area can get full. They stay open till 9 every night but Sunday, so their hours are pretty good.