Patient First

Seriously almost two hours and still haven’t seen the doctor and I am just waiting on the to give me the lab results that have been ready for and hour and a half!

DO NOT GO HERE!!!
I saw Dr. Rod Johnson two weeks ago and was diagnosed with a sinus infection. Sent home with a few days worth of antibiotics and everything was fine and I felt better over the next few days.
Well fast forward two weeks and my body starts aching, start getting chills and heat sweats, and my breasts start getting swollen and VERY painful so I go in again. After waiting for over an hour and a half I finally see Dr Johnson again and after checking my pulse and respiration he tells me I have the flu. Even after I asked him if tender breasts was a symptom of the flu (which was the main concern why I was there) he simply goes «ehhh» non commitally. Sends me off with a $ 75 prescription of tamaflu. Total time spent there = 3 hours.
After one more night of unbearable pain and not being able to sleep I decide I need a second opinion and make a doctors appt at a REAL doctors office. After waiting just a few minutes at an actual physicians office and being THOROUGHLY examined I’m told I have a severe breast infection and that I indeed DO NOT have the flu!!!
Thank god I felt like something was wrong here because If I had let it go any longer it could have been way worse! Thanks for the wrong diagnosis Dr Johnson! You will never see me coming to this patient first ever again!

What a great experience I had here today. I had forgotten my is so after driving back to King George to get it I was surprised how fast they got us through. We were in and out in less then an hour. Everyone was so nice. We would recommend to everyone.

I just wanted to thank everyone for the upmost best customer service and services I received. That location in central park in Fredericksburg va is the 1^st time that I walked into a patient first and received the best care. I had a bad muscle spasm in my neck and every staff member was on their toes ready to care for me expecting the worst case scenario. That facility will be the only location I will go to from now on. Again I’m feeling much better now, but thank you all again.

Visited this location on Sunday ¹²⁄₇. I was seen fairly quickly which I took as a good sign. I was experiencing pink eye symptoms as well as flu like symptoms, which would generally lead one to believe that I had viral pink eye. Highly contagious. The male doctor came in, took one look at me (from a distance) asked a couple questions then said he was going to prescribe me some drops. Had he actually listened to what I was telling him, he would have properly diagnosed me with viral pink eye and not bacterial pink eye. I ended up having to take myself to the er on Wednesday cause my eye looked so messed up. Thank you patient first for ripping me off $ 30 and prolonging my recovery time by an extra 3 days. Don’t bother going to this place, they are a bunch of fools.

I’m not mean… I’m honest… This place sucks… there’s always something wrong with me when I come to VA… I stopped at patient first about three times for a check up… and I remember there’s this one time when I waited for about two hours for the doctor… I was checked by the nurse and was waited I’m some weird room area for two hours… There’s so many doctors and nurses you would think they would be on top of things… Surely I was mistaken… Theres a big parking lot… But don’t aspect this to be like a top notch place to get a check up… The people here really don’t care about there patients and their saying patient always comes first is a joke…

I’ve been coming to this place in the past two years because I liked the quick service and friendly staff. I liked it so much that I chose them as my primary care provider. However, I noticed that service has deteriorated. A month ago I went there with a nasty pounding headache and sore throat. The check-​in was quick, but I had to wait two hours for the doctor. My headache was getting worst by the minute. I had to ask the staffs twice if the doctor was ever going to see me. Just when I was getting ready to leave, the doctor showed up and literally spent 3 minutes with me and wrote me a prescription. I asked the doctor if I should stay home and rest or go to class. She said I could go to class. When I asked her if I was contagious, she said I was, but did not advise me to do others a favor by not spreading my germs. I was given cough drop, antibiotics and OTC medicine. The cough syrup did not work. It was supposed to make me sleepy but I was up all night feeling completely miserable and feeling anxious. The next morning I called the doctor for a different prescription. The doctor was not available. I left a message for the nurse but no one got back to me. What a disappointment. The only thing that helped was the antibiotics. I ended up going to Wegmans’ pharmacy and asked for cough syrup that helped me. I hope this is a one time bad experience. I will give this place one more try, but if I have to wait 2 hours again, I will have to switch to a different provider.

I came to this location to get blood work done for a tsh test (thyroid).
The name of the practice is terribly mis-​leading. «Patient First» is a joke. The receptionist was not competent and kept referring to the blood work I requested as a «THS» test instead of a «TSH» test. Wow.
The PA was very rude. She shoved the thermometer in my mouth without communicating. She also didn’t know what she was doing and couldn’t remember if she had checked all of the correct vital signs, which she communicated whilst talking out loud to herself in front of me.
After the initial consultation with the physician who didn’t offer to let me take a seat I waited for the physician to return to the room to take my blood and after 15 minutes she walked in to the room and said that they were «changing shifts» and that I would have to wait for the next doctor. Are you kidding me? How is it alright that I would consult with a physical and then that person were to leave without completing the exam because they were switching shifts?!?
Absolutely terrible service. They obviously don’t give a shit.

I just received an invoice related to services rendered to my daughter. She needed to get the medical certificate in order to join her sport team. The doctor just looked at the computer screen, asked her how she felt and in less than 2 minutes we had the form signed by the specialist.
Today I receive an invoice for said services. We got slammed with a bill of $ 172.99!!! our insurance paid for a significant part (about $ 80) and we have to pay for approximately $ 95.
Patient First is charging $ 172.99 for a medical certificate in order for a kid to participate in her high school sport team. Seriously??? And not only that, they dare to also charge for «late fee» when this is the first time we get a bill regarding this service!
This proves in my book that Patient First is a business that take advantage of their clients! This charge is just absurd! Never again will Patient First have my business.

Very clean and very fast. I was in and out in an hour for a broken toe. The employees were very nice and accommodating. The waiting area was nice and quite. Everyone was very patient which is useful when slowly hobbling along on one foot.

So, I learned today that I can’t judge an entire business by one person’s performance. One of the best things about this place is that if you’re not comfortable with one physician you can look at the schedule and find someone that you are happy with. The entire experience today was absolutely perfect!

This is a superior urgent care facility. Easy check-​in and very friendly staff. I’ve been here a number of times and only once was it not an in-​and-​out affair; that one time someone came in with his arm dangling in pieces so he kinda had priority.
The ability to get most prescriptions filled on-​site is a huge plus. The scripts are only a few dollars more than what you’d pay for at CVS or Walmart but worth the convenience of one-​stop-​shopping and getting you home faster when you’re feeling ill.

This is a great alternative to the emergency room or when you can’t get an appointment with your Primary Care Physician. I have used it for myself twice and for my son twice. They can do xrays on the spot and if you need medication they can fill many RX’s in house. They are very efficient with minimal wait time. All the staff has been great and a couple times they have called the next day to check on us and see if we needed anything further. They have convenient locations too. This one is located in the Central Park area beside the Chipotle. EASY check in process. Nice waiting area with a TV.