Merchant’s Tire & Auto Centers

After many years of having Merchant Tire service my vehicles I began to observe a trend where a simple oil change turned into $ 500 for parts that needed to be replaced.
This weekend I took my car in for an inspection and a coolant flush (which Merchant said I needed) and now my car needs to have its rear shocks replaced for $ 588. I told them I could afford that and they put a inspection rejection sticker on my windshield.
I then took my car to Firestone and asked them to look at the shocks and they told me that although the shocks had a minor leak, they were still functioning and would not have failed an inspection.
Trust and integrity are key elements you must have with your auto repair staff and this branch has neither.
Don’t waste your time or money with this company. Very poor business tactics.

These people tried to take my radio out, and break into my locked glove box. I just needed my tire changed, why are they touching my radio. Then they didn’t bother to push it back in right. When they saw they weren’t going to make any real money off me (my mechanic is in Ladysmith and I was on the phone with him making sure I wouldn’t be taken for a ride) They suddenly couldn’t fix my tire. I will never ever take my car here again!!! Don’t Trust them!!!

Great Service & They do what they say they are going to do. I have been there many times where customers have come in for simple fixes and they have done it for FREE!

Rich wasn’t able to get our tires done as quickly as we needed, so he called the Massaponax store and got us right in. Thanks Rich!

Stopped in for help w/​broken wiper blade while on long trip. Stephanie was very quick to help and a friendly mechanic named Dave installed a new set within minutes and taught me quite a bit about wiper blades I didn’t know. Super service and I quickly resumed my trip.

This is perhaps the worst auto repair experience I have ever had. The front desk staff is slow, inept, and have no problem deceiving customers.
The biggest problem is the fact that it takes HOURS to get a simple repair done (in my case, a flat tire), even though most of the repair bays are empty and no other customers walk in in the interim. The car doesn’t even get moved for an hour while Glenn the manager and everyone else sit around joking in the shop.
Every other customer I saw come in during my 6+ hours waiting over 2 days was similarly frustrated and waited similar lengths of time.
I can’t say anything about their mechanical work, but I would never take my car in for tires or other minor issues again.