Lowe’s Home Improvement

We were trying to find a shovel on our way home after the blizzard. The employees called another location to locate a shovel for us. That was nice.

David W (that came from the Tappahannock store) assisted me with getting a hot cold water dispenser. There was one on the floor but the box was kinda messed up so he got down another one from a high shelf. He loaded in it on a cart for me, then he took it upfront for me, got the water for it & to top it off, he loaded in my truck. That’s what I call outstanding customer service! Thanks David! Kudos to a great employee!

This girl named Kiki works there. I don’t know if she was having an off day. But her attitude towards customers were visually and verbally expressed and can potentially hurt business. Like mine. Which I will be taking to Home Depot from now on.

How do I spell Lowes, «A-​W-​E-​S-​O-​M-​E»
I’ve been going to this location for over a year now, being a new homeowner I’ve had a lot of projects. Every time I go I’ve needed help and I’ve received customer service that has always gone above and beyond expectation.
I purchased a refrigerator and when it arrived it was the wrong color, «no worries» I thought I’ll just exchange it. Not only did they exchange it but the store manager was there and gave me a price match for the next upgraded model at no extra cost to me. Now it should be noted, I wasn’t a rude customer or even showed frustration, it was just the great customer service and strive for customer satisfaction that made the manager go the extra mile. He advise me at the start of the process, «Sir, this is going to take a minute and you’ll see a lot going on with the paperwork and computer but please don’t worry. I’m going to upgrade you to the next model and at no cost to you. Would you mind waiting with me?» I was floored, he not only put me at ease with what he was going to do but he told me how he was going to take care of me. No wonder this guy is running this store, he should be running the company!
There are a great number of stories like the one above where they’ve taken care of me when I’ve walked in with a need. They’ve walked me around the store with my list and helped me get not what I thought I needed but what I truly needed. They’ve shown me how to do complete my task. Once I walked in with a plumbing need and had what I thought was the list I needed, once I explained what was going on the employee advise me I wasn’t going about it right and what I was trying to do wasn’t going to work… all while doing this with great customer service and in a way that wasn’t condescending.
Lowes have my loyalty because they’re not afraid to take time to help me. Even if we need to exchange the product, they stand by and fix their mistake with service that should be modeled not only industry wide but in every business around the world.

Worse service/​treatment I have ever received at a store just to get paint. I ended up having to leave because after giving the paint and swatch to the store rep to be made he disappeared. After 20 minutes and several other store employees paging for assistance I left. I never bought paint from this location before but nowhere else has buying paint been a problem.

I went to our local Lowe’s Home Improvement store last week to find some trim work to frame out a blackboard we were making opposed to buying a pre-​made one, which would allow me to have the size I want! The sales rep was so helpful I thought this would be a great time to tell others it does matter what store you go to! I’ve been to the other Lowe’s and found this one to be the most helpful of all. So when you don’t have time to waste please go by this location and get the best service in town!!!

Lowes still has better service than Home Depot but since they carry different brands you need to really know what you need before walking in the door.