Ulta

I came here today to look for a lip liner to go with my dark cherry lipstick.
When I got to the store, I saw an associate with white looking hair although she’s young, I saw her looking at me as if I’m repulsive and the bitch was talking shit about me. At least I was greeted by another sales associate who was friendly.
When I was walking around the store, the same bitch that was talking shit about me had the nerve to ask me if I needed help with anything, and then on top of that, she nearly had a stroke when i was in the store with a wet umbrella, even though I did shake the umbrella off before i walked into the store. From there, I felt intimidated and I left.
Snooty ass associates?! no thanks. I’ll shop on Ulta’s website and get better service at Sephora!

Terrible customer service. I went to get a price adjustment for a pretty expensive item that went on sale the week after I bought it. I made sure to call before I went and the person I talked to said that this would be no problem. When I got there I was humiliated by the loud and obnoxious cashier that said that she would «let me» do it this time… Like she was doing me a favor and that the reason why it went on sale was because it was a Christmas special. Train your employees to give the correct and detailed information then there would be no issues. Absolutely unnecessary and rude customer service. I’ll go to Sephora.

Just OK. Smaller and not as well-​stocked as most other U. stores I’ve patronized. On most occasions one or more items I need are out, or I’ve managed to grab the last one. As in most Ultas, clerks are often confused/​unsure of what they’re doing. And the make-​up on the employees is usually quite thick and often comical!

This store is alright. They usually have what I’m looking for and most of the employees are pretty nice. There is one girl who looks like Victoria Justice who is very sweet and helpful. But when I went in after Christmas there was a British woman who was by the benefit items and I asked if they had anymore of too faced return of sexy palette and she freaked out on me saying I didn’t know what working retail thru a holiday was like and if it wasn’t out than they didn’t have it. When I asked the cashier girls they did say it was sold out but where much nicer about it. This store is decent if you know what you need and don’t need help. Beware of some of the associates tho.

I came to Ulta for a haircut and they were able to see me within 20 minutes of my phone call which was awesome since my cut was spur of the moment.
Walking into the location I wasn’t greeted right away and there wasn’t anyone available at the salon to acknowledge I was there for an appointment. I was 15 min early so I just walked around the store a little bit and closer to my appointment time there was a stylist in the salon.
She took me back right away and did a consultation. I get hair anxiety because girls with long hair say a trim and an inch cut off and it’s more like 5 gets cut off BUT Alex assured me she wouldn’t take off any more than one inch. And she did absolutely that. She kept a lot of my length while still giving me a trim and framing my face. My initial impression of this Ulta location started out less than favorable but my haircut exceeded expectations and I will most definitely request Alex the next time I make an appointment.
Don’t let the store employees stop you from using the salon services!

Went to visit my bestie in Fredrick and we ended up at Ulta. I was looking for eye shadow glitter glue and the sales lady did an outstanding job helping us find exactly what we were looking for and than some other things. The lady at the register was also really nice and helpful with the get it and go items by the register!!! Been to other locations and this one is by far my favorite!

I give this location five stars because it’s stocked, organized and all of the employees were amazing. They were all dressed well with makeup on and that’s defiantly a plus. One young lady helped me and my friend she had so much knowledge about an assortment of products. And she also gave us her personal opinions on the products. I love a sales person with knowledge and friendly. This experience was wonderful I will defiantly be back especially because there is no Nordstrom close. Ultra has everything perfume, makeup, hair as accessories and hair products. This place is a must see check it out!

Oh goodness, as other users had said, all of the one star reviews are on point. Hear me when I tell you, the lady looked in my PURSE! I went in because they’re having a «40 $ perfume purchase, get a free spring tote» my mother looks through the ulta catalog when it comes, and she wanted me to buy her the yellow floral tote, not knowing that it comes free with perfume. So I went in to get that for her and it was the last Daisy Marc Jacobs, so we went ahead and checked out not even thinking that I needed shampoo/​conditioner. So after checking out I went to look at that section with my boyfriend. The woman had already asked me if I needed any help, and I didn’t because I knew what I had came there for. She continued to follow us around so obviously, that it was disgusting. She wasn’t even looking like anything else, she was just standing there staring directly at me. Then she asked me again if I needed any help finding anything, I said no, again. Then she proceeded to walk down the shampoo and conditioner Isle, acting like she was looking at what was stocked on the shelves, and looked directly in my purse as she walked by. My boyfriend yelled out «um she just looked in your purse» and she heard him and ran to the front and sent another girl back. I told my boyfriend it was normal for this store and to let it go but it really upset him because they have my name phone number and address on my rewards card that I had just used to make a PURCHASE, of which I still had the receipt right in my hand. It’s so bad that I will go in to look at makeup to see which color I like, and fragrance to see the smell I like, so I can immediately leave the store and order it online to avoid being in there. I hate that place. You have cameras, have someone surveillance them discretely in the back, because you’re scaring off all of your loyal customers. Walmart has undercover shoppers, you can at least get those so I don’t feel a certain type of way about your crappy employees.

I don’t know what to say about the other reviews here, but I will say this: this location is better than others within driving distance (*ahem*Rockville). They almost always have what I need in stock, there’s always someone there to ask me if I need help (and I’ve definitely gone in yoga pants, a t-​shirt, and crappy old TOMS with no makeup on and hair in a simple ponytail), and I’ve never had to wait more than a few minutes for someone to be at the register. I’ve visited mid-​week, weekends, all hours, and the service is relatively consistent. The store is kept tidy. Things are relatively easy to find. I have no problems with this store and will continue to drive a half hour to give them my business (because they make it worth it).

Every one star review is spot on!
Given the snooty attitude of the employees you would think this was a high-​end beauty store located on Rodeo Drive.
In all the times I have visited this store, which have been several, I have never been asked if I needed help or assistance BUT I was followed around once like they suspected I was a shoplifter. Are you kidding me!!! Maybe if you HELPED me find what I was looking for I wouldn’t be wondering around!
Generally, most products are in stock, however that is not the case for sale items. Always out of stock. The staff is too busy gabbing with each other to bother with organizing the shelves, perhaps if they did that they would become somewhat knowledgeable about the products they carry. They are always «out» of the samples the fliers promise are available — even if it is the first day of availability.
Unless you enjoy getting treated like absolute dirt, or overlooked like you don’t exist, go somewhere else.

This Frederick location is perfectly stocked enough as any other locations.
I appreciate that every cashier has their face on and is an above average application (to me that means that they know they work in a cosmetic environment.) and the «make up artists» (loose description) are not swarming and suffocating all over you when you walk near their section.
I am a member, so it is eventually worthy to accumulate points with each purchase and have over the last two or three years earned enough for about $ 20 off my purchases. And, their coupons hit my email so I can pull up the link when I am at the check out counter.
In general, it would be nice if the coupons were applicable to ALL PURCHASES. I have been caught when purchasing certain brands (especially perfumes and hair products) that the coupons were not valid, but… it is what it is.
Ulta is a chain, but it defiantly serves the area. One box store that ticks more boxes than not.

Not pleased with this place. Went there awhile back on my day off. It was a rainy cold day so I was on lazy mode that day. Didn’t seem to want to dress up or put my makeup on… But it seemed that the employees didn’t like that.
— Came into the store and wasn’t greeted by employees, just a glare.
— Walked around trying to find a employee to help me out with a certain shampoo. Then when I found one, I saw she was helping another customer so I waited until she was available, then when she was done with the customer she turned around and saw me standing there waiting, she quickly ran in the back avoiding me.
— Then I saw what looked like manager at the register area so I walked towards the front waiting for check out as I wanted to discuss how I felt. As I was waiting, I was looking at the side items they had for sale in the front. It seemed that this «manager» was pleased and happy to assist other customers who came in with their face all prettied up in makeup and high end clothes. When it was my turn to be rung up, the «manager» didn’t even give me eye contact nor did she say she was ready to ring up my items. I walked up to her and asked what the deal was, she quickly looked up at me and started ringing up my items. I got her name and sent in a complaint.
My only good review is that they have a great selection of shampoos and conditioners.
Luckily I only spent under $ 4 from that visit. If they weren’t a bunch of cocky jokes who limits their customers looks, I’d be a daily happy customer.

After reading the reviews below I was afraid to go to Ulta Frederick but I needed to have my eyebrows done (I love Benefit and it is the only one close by) so I gave it a shot … And I am glad I did !!! First she does an amazing job! I showed her a picture of what I wanted and bam! She did it on me! Oh and I did not have an appointment, she took me in right away.
An other day I came back for hair services, let me tell you I am extremely picky when it comes down to my hair, I moved from Hawaii 1 year ago and where I used to go I would pay $ 250+ for cut and accent highlights (well worth it) so I show up to Ulta Frederick (no appointment) and ask when is the soonest I can have one, I explained her what I wanted and she told me she has one opening in 1 hour! I got everything I wanted that day! And it looks really GOOD … How and my final bill was $ 83 !! For a cut and accent highlights. I will definitely be going back! Somebody said something about the lady with the red hair, her name is Ally (not sure the spelling) and she is from Scotland, she is really helpful in my opinion! Helped me pick my first Clarisonic, Mia 2 with products, my face has never felt that clean/​soft! I went back a week ago asked her for a moisturizer … Same thing, help me to pick one (didn’t try to sell me a crazy high price one) and work wonder! I only have nice thing to say about Ulta and the staff! I highly recommend that place! Hope this review help you :-)

I’m a huge Ulta fan, but this is the first, and last time I’ll ever visit this store.
I went in earlier today to find tinted moisturizer. I asked an associate, who had red hair and a british accent, to help me identify my options. She told me most brands aren’t making tinted moisturizer, and that I should try BB cream instead. I explained that I didn’t like BB cream, it was too heavy. She directed me to one anyway. She then showed me one tinted moisturizer, and went back to chatting with her coworker.
(Following this event, I googled no less than 25 different tinted moisturizers currently on the market. I also found a Marie Claire article from 8 weeks ago reviewing the best tinted moisturizers on the market
)
On my own, I identified 5 brands in the store that carried tinted moisturizers, including Ulta-​brand. I tried them all, on my own. I actually tested some of the Ulta brand and liked it, but there were no sealed bottles out, so I went back to the associate and asked her if there was more stock in the back. She said no, everything they had was out on the floor. And went back to talking with her coworker.
I found the other item I needed, and went to check out, where I asked the cashier if Ulta did site-​to-​store shipping. She said they did not, but that she’d be happy to go into the back and check to see if the tinted moisturizer I needed was back there. When I told her another associate had told me that nothing was in the back, she looked perplexed and told me she thought it was worth checking to see if anything was back there.
However, she was the only cashier (because all the other associates were busy chatting) and she couldn’t go back and look for me right then. I waited around for a few moments, but then had to leave.
I did not get my tinted moisturizer.

I had my eyebrows done there and was pleasantly surprised at how good the experience was! I didn’t have an appointment and I had asked on a whim. They took me right away and did an AMAZING job. She really took her time and asked questions about my makeup routine and personal preferences. It was probably one of the best brow waxes I’d ever had.
She was also extremely knowledgeable about the products. Being someone who has high-​maintenance skin and is picky about makeup and skin products, I have a hard time finding the right products for me. Every product she recommended was perfect because she actually took the time to listen to me.

I always forget how much I hate ulta until I’m inside one. I never buy anything here, it just reaffirms that I need to make the effort to trek to a sephora. This place is a lot more like a huge overpriced drug store than a beauty supply.

I really like this Ulta even though it seems to be smaller than other locations because the prestige products I want are usually in stock. Thanks for buying your beauty supplies at Walmart, Fredneckians!
Anastasia Clear Brow Gel sold out in Silver Spring? Frederick Ulta had it. Nyxx Butter lipsticks sold out everywhere? Frederick Ulta had them in tons of colors, and a cool Nyxx Badonkadonk mascara too. Impossible to find a Naked 3 palette unless you pay $ 200 on eBay? No worries, I called Frederick Ulta and had 2 put on hold for me.

This is for the brow bar:
I came in with the most terrible looking eyebrows ever. When I left, I had the most beautiful eyebrows I’ve ever had. After trying threading and waxing at different places, this was the first place where 1. she asked for my input 2. she showed me what they would look like when they were done and 3. I was not in that much pain. Susanne (or Suzanne?) did a beautiful job and I had people coming over after she waxed my brows to compliment me on how beautiful they were. Best experience ever! She also helped me pick out a brow filler. The waxing cost $ 20, which is a bit pricey, but it was totally worth it to me! I will go back!

If you know what you want — order online or go to Rockville (or Sephora!). This place needs work.

Product wise, no issues! Staffing wise, oh my… Well to keep it short and simple unknowledgeable, rude, and honestly need some pointers themselves… majorly. Thought I would give the brow bar a test and walked out with thick sharp edged straight rectangular bars that resembled bar-​codes packed full of powder that was entirely too dark… Seeing that was after the fact of overly stressing I prefer a thin round arch. Ummm yeah, so for simply shopping for product it’s great but beauty service wise? Think again!