Advanced Urgent Care of Frederick

What happened to me here was egregious — I came in with chest pain/​injury pretty near closing time– and was told I need for xray— happened to be quiet – ONLY me and employees in there. Rather than have me hold my diamond necklace chain in my teeth for the xray (as I was later told should have been done) the xray tech had me take it off and hand it to her with my shirt —lo and behold I re-​dress leave there in pain and a bit out of it, as one is when they are not feeling well — realize instantly a few blocks away I do not have my necklace — I call up immediately and tell them I know it has to be there somewhere and had handed ti to xray tech –please ask her — - not accusing anyone – I am told it right away it is nowhere to be found — I returned to look in case it just fell somewhere — there was another patient there by then – and could here me asking about it – I was told they woudl call police and to get out !! WOW! The doctor was extremely UNUSUALLY defensive of his employees !! — I htought that was very bizarre and what caused me more concern as I simply told him I had last handed it to the Xray tech – or I thought maybe it dropped –he immediately just insisted no one had it or would deliberately keep it … pretty sad .a very COSTLY uregnt care visit and the care was not nearly as good as the doc i had at Westview who works FTat NIH and was there at Westview on weekends

Today was my first time visiting an urgent care facility. I am glad that i did!
Sharon at the front desk has the best and sweetest personality. She made the process very easy and fast. The Facility was cleaned and everyone was very welcoming. My nurse Stevie was very sweet and kind and took her time to talk with me. The Doctor was a very nice Gentleman who also took his time to ask me questions and let me express what i was feeling and truly listened without making it seem as if he were rushed. I appreciated a Doctor who really wants to help.
Thank you all so much for being so awesome!

We walked in the front desk receptionist was friendly. Took my wife a few minutes to fill out the paperwork and we waited for about 10 minutes. My wife went back and was out within 10 minutes. She said the doctor was very nice and knowledgeable. Overall it was quick, clean and the staff was friendly.

Their name has changed to Winding Cross Urgent Care*
I’ve gone here a few times and they have been quick and great BUT this time I went, the waiting room was full 20 minutes after they opened, it was warm in the waiting area. I started feeling like I was going to pass out, I went to the desk, I can’t remember what I asked the girl or said but I told her I think I’m going to pass out and I laid on the floor. She got some guy from the back (a nurse maybe?) who opened the door and asked if I wanted to come back, he stood there and offered me his arm, didn’t try to help me up. So they had me sit in a chair on the other side of the door (I asked to lay down on a bed but they said they have to follow protocol and can’t give me a bed because other people are ahead of me) and he tells me he’s calling 911. I kept telling him not to but he did and while he was on the phone I’m telling him I’m not going in an ambulance, I just need cold rags & antibiotics for my strep throat. I seriously felt so humiliated one that I was fainting in public, on a floor of a waiting room and now them calling 911. I really felt like they thought either I was on drugs or coming down from drugs, who knows. I guess you can’t just be a normal person who faints anymore without being treated as a druggie.
The doctor then proceeds to come over and say «ma’am we are not an emergency room, we are urgent care, if you can not sit in the chair you need to go to the emergency room.»
Nice eh?
The sheriff showed up, looked at me like why the hell did they call…
I finally got into a room 45 minutes later and oh by the way NOT one person on the staff asked me how I was doing or if I needed anything, as I sat in the chair with rags on my head. I was asked if I wanted water by the girl at the front desk, I told her yes but she never brought me anything. I got in the «room» and the girl who brought me in said «you can lay down if you want.» Uh no I’m ok almost an hour later, I needed to lay down 45 minutes ago, is what I wanted to say.
OH and they never change the sheets on the bed when people leave, which is gross.

Went here for the first time today. Waiting room is clean, front desk receptionist was very nice and professional. The doctors and nurses that I met were very nice and patient! The lady drawing my blood didn’t do a perfect job initially, but she did «pass the buck» to another woman who did an excellent job. We were laughing and cracking jokes the whole time! They were very thorough yet quick. I felt like they really cared about my questions and concerns and they did their best to make sure I was comfortable and pleased. The doctor even listened to my crazy «i looked up my symptoms online and i think i have this, this, or this disease» moment. This is the first time i’ve gone to a doctor and enjoyed myself. I prefer this place over my regular doctor’s office!!!

Absolutely the rudest people I’ve ever delt with. When I mentioned patronizing their office over my primary physician, they sneeringly replied, ‘then go to your primary physician.’ Never again.

Look, I hate going to the Doctor. These guys make it painless. Super friendly, always fast, in and out in under half an hour. I have a primary care doctor that I basically never go to, because this is easier, no appointments, no waiting room filled with sick people. Great office! Thanks guys!

My summer cold had turned nasty and my right ear was closed and the right side of my throat was on fire. Saw me right away. BP and temp. Doctor followed and was able to make quick accurate diagnosis. Put me on AB and I started feeling better within an hour. I was treated promptly and respectfully. Great service!

I went to Advanced Urgent Care after suffering a stomach virus for a few days. I visited on a Saturday afternoon, and waited less than 20 minutes to see a Doctor (including the time I spent to fill out the insurance paperwork). Dr. Kazanov was very thorough and kind. He spent about 15 minutes talking to me and explaining his diagnosis. He even offered personal recommendations from when he has suffered similar ailments.
What impressed me the most was the phone call I received 3 days later from one of the PA’s to check-​in and make sure all was well. I don’t even get that from my regular doctor!
I would certainly recommend this facility.

Everyone was respectful, professional and very compassionate. I walked in with one of the worse cluster/​migraines I have ever had and walked out an hour later with releif and an RX for additional releif. The staff was so sweet they even turned and kept off the light in my examining room, without me having to ask. This was personally my first visit to any Urgent Care and I would highly recommend this one. My husband had to go here a few years ago and had the same good experience.

I was given a diagnosis by one of the PAs — who, by the way, was extremely sweet and bubbly — and when I went to my OBGYN I was told her diagnosis was not only wrong but impossible. In her arrogance she caused a tremendous amount of stress. When I went to confront her — very diplomatically — she was extremely defensive. Not apologetic at all.
If you ask me, if a PA — or a doctor — is uncertain there should be no diagnosis. Just a referral to see a specialist. That way everyone’s happy and no one gets hurt. And perhaps insurance companies wouldn’t make so much money… because arrogant PAs like her keep malpractice insurance companies in business.

Look, no «walk in» place is going to earn 5 stars. You’re hurt, you’re sick … who can meet whatever expectations you have for great care? Well, this place comes as close as I’ve seen. For myself or my kids, when it’s after-​hours for the usual doctor or a so-​called emergency, we drive 20 minutes to go here rather than go to the clinic only a few minutes from home. It’s that much better. From the reception desk to the physicians, Adv Urg Care has been «better enough» that I’ve even recommended it to neighbors.

I went here last year for stitches after cutting myself with a chainsaw (Not as bad as it sounds). I first went to the local hospital’s ER but they were packed. The nurse suggested I go to the Immediate Care (minor injury clinic) down the street which the hospital owned. I went to this place, opened the creaky front door, and knew I was in for a treat!
I was registered by a person that I’m fairly certain was the offspring of a incestuous relationship gone awry (Does incest really go any other way?). Half-​hour later, I was taken back to a dirty room by a person in scrubs that could have cared less if I was cut or partially decapitated. A doctor came in briefly to check the wound, muttered something non-​English, looked in my eyes, and walked out of the room. I sat for a half hour before realizing I could use my Blackberry to search for other clinics. I found Advanced Urgent Care’ address and, literally, jumped out the window of the exam room!
I got to Advanced Urgent Care (which looked like the interior decorater for of Starbucks decorated it), told the receptionist what happened, AND WAS IMMEDIATELY TAKEN BACK BY A VERY NICE, COMPASSIONATE RN. The well-​dressed, smiling doctor came in (while the receptionist was taking my insurance info in the room), introduced himself, checked the wound, and told me what my options were (which were quite limited!). The nurse and doctor fixed me up, together. One thing I noticed was I was not left alone in the room for more than a minute. The staff is very attentive to the patient. The place is apparently state-​of-​the-​art, too. They can do some blood tests in-​house, x-​rays, and even CT scans!
I have no idea how a poorly-​run clinic like the one owned by the hospital can stay in business when Advanced Urgent Care is, by far, a superior practice.