EZ Moving & Storage

EZ Moving professionals Deon and Chris came to help us move all the heavy stuff in our pod to shipment out West. We where their last stop of the day. They did a GREAT job of moving all of the really big and heavy stuff from our two story home. In the basement we had a table saw and treadmill. Not a problem for Deon and Chris. Thank you Deon and Chris.

I wish I would have read more reviews before doing business with EZ Moving and Storage.
My husband and I scheduled a move today, Friday, November 14. We are newlyweds and this was our first home together. We were excited to say the least! The movers who showed up were great! On time (10am) and great service. However, the truck they had was too small and some items didn’t make the truck like our weight machine. However, our movers worked hard and smart to fit as many items that we noted in our inventory with Denise, the relocation rep.
My first piece of advice is to not have Denise conduct your inventory. We didn’t move several items because those items did not fit on the truck (a bookcase, weight machine, armoire, several boxes, etc). Denise stated a larger truck was not available (in need of repair). The movers had to make it work.
The movers finished close to 4:15pm. After the truck was packed we were ready to drive to our new home. As we are pulling into our new home in Troy the movers informed us that the office called (Denise) and said the closet weighing station closed at 5pm in Waterford and they were not going to make it. Denise advised the movers to get weighed in Romulus instead. The drivers called and let us know that they would not be in Troy until after 8pm.
I called Denise to come up with a better plan. I emailed, no response. When I talked with Denise she said there was nothing she could do and made NO apologies for our delayed move. So I asked to speak to her manager, also the owner. After Denise hung up on me I don’t know what happened but the movers called and said they were told to drive to our house. So we waited…
After the movers arrived (6pm) me and my husband spoke to the owner, Greg Sr. The owner yelled, didn’t listen, and said he was holding our belongings hostage unless my husband and I paid him the maximum amount of weight as noted in our inventory. We tried to explain that we were not able to move some very heavy items and the max didn’t seem fair.
So, Greg gave me and my husband two options. 1. Have the truck weighed tonight in Romulus and prepare for a very late night move restarting anywhere between 8pm and or 10pm or 2. Pay the max estimate per the recorded inventory (regardless of weight)
I told Greg I was tired and really wanted to continue with the move. Greg said he didn’t care. At the end of the day, Greg stated it was HIS truck, he didn’t care about our situation and said he would send movers back with HIS truck tomorrow after he gets the truck weighed. We offered to pay just a few hundred dollars shy of the maximum estimate just to complete our 40 mile move in one day which I thought was completely fair.
Greg told his movers to leave our home in Troy and failed to respond to my emails on when the movers would be back tomorrow or where are life long belongings would be held overnight. I told Greg his leadership and customer service skills were subpar and Greg responded that he’s been in business for 20 years and my review would create no impact. So, I have no idea when/​where the truck is being weighed tomorrow or any idea when we will restart and finish but I can’t wait for this to be over!!.
Save yourself a headache and choose a moving company with a more consistent reputation and better customer service! If ANYTHING goes wrong don’t expect management to show any accountability.

Fast, on time, and professional.

I’m not sure why this place is getting good reviews, I would give this zero stars if I could! My mom and dad used this place this past Friday to have their stuff moved from a storage unit to their new house… The movers were supposed to be at the storage unit (which was somewhere we had to drive to meet them since the new house that we were at was 30 mins away) between 8 – 9 AM, 10 AM rolls around and they’re still not there! My mom called and apparently they were in a fender bender yet nobody thought to maybe give us a call to let us know (this was the first of MANY issues). The person on the phone said that my step dad should leave the storage unit and head back to the new house because it was going to be a while and they would call when the movers were heading out after picking up a new truck… nope, didn’t call! We had to call them and they informed us «yep, they’re en route and should be there any minute!» WELL, thanks for the call seeing as it takes over a half hour to get there…
When we got to the storage unit, they sent a 26 ft truck when we were initially told we would be getting a 46 ft truck! (Of course the woman didn’t admit that she actually said it was a 46 ft truck) Obviously we wouldn’t have picked this awful place in the first place had we known they didn’t have a big enough truck!
It took the movers over 4 hours to just get one load in, they were SO inexperienced and actually came to the house with the load of stuff and decided to just start eating their lunches (WHILE WE WERE BEING CHARGED!!!) before taking out any of our stuff from the truck.
These guys moved so slow… they started at 10 and still hadn’t unloaded the first (26 ft!!!) truck by 6pm! We told them forget it, don’t go and get anymore loads. we would do it ourselves. My boyfriend and I got a 12 ft trailer the next day and were done with 3 more loads within 4 hours… it’s ridiculous!
This business is completely unprofessional, inexperienced, over priced and liars, I would NOT suggest using this company. I have used O’Sullivan movers for all of my moves and they knew what they were doing for a much better price and a lot more punctual! Oh, and no, we didn’t get a «discount» for the lies and lack of communication on their part.

I had a great experience with EZ moving last month. There were two guys that helped my boyfriend and I with the whole moving process. They were very kind and courteous, arrived to my place on time, and finished with the move before the expected time. Upon arrival they did a quick inspection and inventory of all the belongings and recommended things that we should put in the car. They provided 4 free wardrobe boxes for all my clothes, which made it very convenient so that I did not have to take my clothes off the hangers. The two guys were very professional and I’m glad my boyfriend and I choose EZ Moving to assist us in this move. We would definitely use them with future moves.

I’ll be honest I had a bad experience with EZ last year. They basically didn’t show up for the moving appointment and we had to reschedule until the next business day. However they did heavily discount our move and offered an extra mover for help.
With that said we decided to go with them again this fall. They were AMAZING. The company completely redeemed themselves and a little extra. We had items at 5 different locations and they moved me in a fair time frame and price. I worked with Rob at the Fraser location and he made everything a breeze.
They did right by my family and we’re grateful for it!
Joe

My husband and I have used EZ Moving & Storage before and had a great experience so we immediately called them for an estimate this time around as well. Rob was a pleasure to deal with and made sure to provide me with an accurate estimate for our local move. On moving day, the 3-​man crew arrived a half hour earlier than expected; they worked diligently and efficiently. We have a armoire that we were concerned with because it’s very large and heavy. Our movers moved it effortlessly. We are pleased with EZ Moving & Storage services and we recommend their services to family.

The president and CEO of EZ Moving and Storage who is connected to the parent company of this company TDC Holdings contacted me via e-​mail.
Evidently, it simply was not worth the effort to collect my information from either the Office Manager, Sales Agent, or Driver of his Fraser branch in order to give me a call as requested.
In a snide and somewhat cryptic fashion, he attempted to explain how it somehow would have been better for me to have waited a day for him to write back to fix the situation post-​facto.
Right… Anyhoo, he proceeds to condescendingly offer his contact number for me to go out of my way and call, although difficult to say since spell check wasn’t utilized in his correspondance.
I’d like to try and understand this person’s train-​of-​thought.
Number 1: I’ve received a complaint about a situation that was NOT handled properly by an employee of my company who’s already claimed to speak on behalf of the organization and it resulted in a negative reaction.
Should I…
A) Contact the branch in question and find out exactly what happened so that I can make an informed and intelligent response.
B) Delegate the acquisition of aforementioned information to someone that handles public relations and customer service on behalf of our Brand.
or C) Tell the disgruntled customer that I’m willing to listen and possibly offer some discount, or coupon (that always leaves ‘em with a smile), but at my convenience so even though a full day of their time has already been wasted, what’s a few more hours.
YOU GUESSED IT! The president chose «C»!
I’ll let all you fellow Unilocalers know that after taking time off and having lost 2 billable hours yesterday, I spent even more time arranging another moving company and the rest of the evening re-​organizing everything we needed to manage and get by until the next «moving day», so when I arrive at the law firm today the LAST thing I feel like doing is trying to get the president of EZ Moving and Storage on the phone so he can talk me into: Removing my negative reviews– NOT going to happen, and/​or Taking another chance on the crap company that screwed us over to begin with, never mind it’s still run by the pitiful Office Manager that created the entire ordeal in the first place.
I did however, take the time to write back and to write this follow up.
The President did respond and after reading 5% of my response he took the time to let me know how surprised he was that I opted not to do business with them in the future and that being honest is really being «vindictive» and by telling others the truth about what happened in hopes that they won’t have the same negative experiences that I’ve suffered, I am being unreasonable.
He then writes to say that he has put me on the «NO future business”-List.
I am crushed. This means that in the future if I decide to leave Sunny Southern California and move all of my possessions to someplace in the Detroit area and then move my things again across town that I will NOT have the chance of wasting another day, waiting around for this crap company to maybe move my things and potentially try to rip me off for another deposit. Oh NO! What will I do?
I told the president that the best people at his company were the entry-​level employees and that they should run the business. The sad thing is, they’re probably unappreciated and they’re the only good things about the organization.
P. S. not every location of EZ Moving & Storage is horrible (that I know of), but it’s obvious the management and owners think alike. You’ll find negative remarks nation-​wide about this company, although I did see some Blog where a writer named «Bob» (hmmm…) writes a raving review about how amazing the company is referencing aspects and details not typical of someone on the outside like a real customer, but more like someone with an intimate knowledge of the place. Curious…

I had a great experience with EZ Moving a few weeks ago hauling some stuff I’ve had in storage in Chicago and it made moving all that crap a total breeze!
Admittedly they came a bit later than I had anticipated but they had to drive from here to Chicago so I don’t hold traffic and all that against them. And once they showed up, man they killed it. They took inventory of all the boxes and the furniture, marking it down carefully. Then they hauled all the boxes (which were heavy as all get out thanks to my book and cd addiction) with ease to and from the space to the truck. Also the furniture was handled carefully and packed expertly into the truck as well. I felt 100% confident that they were taking care of my belongings.
They got back to Michigan pretty late so instead of unloading that night they came to the storage space near my house in the morning. Again, it was a little later than anticipated but my mom met them at the space and another set of movers quickly piled everything from the truck in, again taking care and not harming any of the items.
I haven’t unpacked those boxes yet to see if any of the items got broken in the move but nothing was flipped in the truck and everything was stacked as it had been when they first put it in so I don’t anticipate finding anything ruined. The furniture came out just fine and everything is neatly stacked in the storage space for me to move once I end up in a more permanent living situation.
It isn’t cheap hiring movers across a couple of state lines but the ease of this move and the fact that I got up the next morning without pain or exhaustion made the cost well worth it. It also helps that I finally have all my stuff with me in the same state. I’ve missed you, Freaks and Geeks DVD set!