Kearns Brothers, Inc.

Beware! All pitch, no delivery!!!
We had Kearns out twice before signing a contract for new gutters and new insulation. The sales team member was prompt for the appt and knowledgeable about the products. We were charmed. Fast forward 6 months and the work was NOT completed, gutters only. Unanswered phone calls, emails filled with excuses (i.e. Too cold, crew not available, not scheduled appropriately, etc). Without notice 6.5 months later a 3^rd party crew shows up at our door. We sent them away since we were fed up with Kearns lack of communication. The 3^rd party vendor said to deal with them directly, cheaper and provided service directly. Kearns never mentioned they hire out their jobs, we were under the impression they did the work. A month later I received a bill for the gutter work, paid promptly, happy to be done with this company. Another month goes by and Michael Baker, our sales representative, sends me a threatening and insulting email about my overdue bill and implies I’m being reported to collections. Not only had I paid and the company cashed the check, he couldn’t even bother communicating over the phone to find out he made a huge error. Disgusted I replied. A week later Gary Kearns calls to ‘touch base’. He didn’t even issue an apology just wanted to let me know he was ‘embarrassed’ of his employee and his company’s performance. Didn’t sound like a very engaged owner or customer service provider. Stay away, poorly managed company without regard for their customers. Can’t even manage accounts payables!!!

Terrible experience. When it was time to sell the job they were prompt and seemed knowledgable. After deciding to go forward with the repair I had to chase them after they fell behind for weeks. Finally, they admitted that my job had just been overlooked and not placed on the schedule. No communication, no follow through, spare yourself the headache and use someone else unless you enjoy chasing your contractor down. Truly disappointed.

I got three estimates on roofs. We have a large house and the roof was going to be a big and pricey job. Two estimates were the same within a few dollars. Kearns, $ 4000 higher. We didn’t use them for that reason. Today they are replacing a roof on our street. The workers leave at night driving out like a «bat out of he**» as is the phrase. I stopped by the site and told the supervisor. Oh yes, ma’am, that won’t happen again. Before I was down the drive, they were all laughing. Very unprofessional.

DO NOT use this company! First time very frustrating to work with and the worst part Rudy was argumentative, combative and defensive when trying to address issues. Thought we’d give benefit of the doubt and tried it one more time, you know support out local businesses… well all I can say is treat me poorly once shame on you, treat me poorly twice shame on me! Kearns you lost a customer. Asked for help in April 2014, Rudy (ugh) came out and gave us the schpeel, said they’d get back to us with a quote, it’s August we called and complained and within hours received a call back from Rudy himself! Such a LIAR! Excuses excuses!!! He said they didn’t have our email but they DID, because we recieved an email from one of their office girls back in April! You’re sloppy Rudy! We don’t do sloppy!!! I will post this review on all my social media and ask for my friends to share…

It was with great trepidation that I contacted several roofing companies to finally address the multiple roof leaks that I had lived with for over six years in my home. I had called various people in the past who «repaired» issues temporarily and ended up doing damage to my roof and chimney. Of all the companies I contacted, Kearns was the most professional from the first contact until the last nail was driven.
They did a thorough assessment and gave me a solid estimate /​proposal that was fulfilled throughout the job. I had a full roof replacement, and the only change in price was with the discovery that there needed to be a complete redecking of the roof. Given the fifty year warranty and the professional delivery of service (I had a masonry rebuild on the chimney, the tear-​off of the main roof and two flat roofs, and siding reconstruction), I think Kearns’ offer was of outstanding value.
Communication with the company throughout the process was prompt and professional. Whenever I had a question, the answer was an email or phone call away. I appreciate the level of service a great deal. I don’t have extensive experience in ushering a home through this level of repair, but at no time did I feel that this inexperience was taken advantage of by this company. I had interviewed other roofers who seemed to sense an opportunity to manipulate the situation, or who looked at the complexity of the job and simply walked away or never delivered a proposal.
I appreciated the quality of the workmanship, the personal service, the responsible budget, and the fact that every individual I met throughout the process associated with Kearns was thoroughly professional and pleasant to know. I am very happy to say I won’t need another roof, most likely, in my lifetime, but I would return to Kearns for other construction needs as I have them in the future.

Now that the holidays had come and gone and the dent to my pocketbook had been repaired, I figured it was time to revisit my home improvements checklist to see what I NEEDED done, rather than just WANTED (being an adult, pfft no fun). Anyhow, the remodels had to be put on the back burner. I needed a roof in a bad way. A neighbor of mine came by over the holidays (bearing sweet treats :)) going on and on about her new roof. She said Kearns Brothers had been out to her home just before Christmas to do the job, and that a friend of hers who had siding done had given her their number. My thought process — make the neighbor with fresh baked goods happy. They were a few referrals in, reason enough to give them a shot at an estimate.
I called to set a date for them to come out and they had someone out the next day (after sending an appointment confirmation via email, touché). Paul walked me through step by step. He actually got on my roof himself to look at everything and determine what I would need done, since I told him I was concerned with a few particular spots. He had a few samples on hand for me to look at shingle colors and I requested one more. I also inquired about a gutter quote for future budgeting purposes, not needing them done ASAP. He gave me addresses of places near me that Kearns had done the roof in the color shingle I’d chosen so I could see an entire roof in person. Awesome! He promptly emailed my roofing estimate to me, and I promptly canceled my estimate appointment with the other company I had coming that afternoon. I’d already had two come out and either the salesman just rubbed me the wrong way, or I felt uneasy with the lack of information they were willing to help me with. But lets get down to the work:
1) The roofing crew arrived when they said they would.
2) The office kept in contact with me from the time of the appointment, to calling to make sure I was completely satisfied with the work. I felt valued as a customer.
3) They were a little pricey, however you get what you pay for. I need this roof to last me a while.
4)The crew even moved my patio furniture out of the way :) (Probably something I should have done myself for the winter months, oops…)
5) They arrived at 8am and were finished by 5pm
6) It looked like they had never even been there, spotless when they left.
7) Paul did forget about the gutter quote, and I did have to call in and remind him. However he did get one to me within the next few days.
8) The roof itself– They sent me pictures as the work progressed, way to add to the awe factor… and it looks absolutely fantastic.
I was pleasantly surprised with this company, and Paul. Oh, and my neighbor got $ 100 bucks for referring me, maybe she will bring over some more of those treats now…

GREAT COMPANY. I used them in 1994 for my Chimney, and in 2009 for a new Roof. Very professional and courteous. They didn’t hound me for the money after the work was done, they told me to take my time. Also they followed up 2 yrs later for a loose gutter and didn’t give me a hard time about it at all.
I see two negative reviews below. One of them is SECOND HAND which I find to be a hilarious concept. («my parent said…») The other one, well, I wasn’t there but it conflicts with my own experience.
I really recommend this company. One thing though, they are not the cheapest.

Answer to Gary. On top of everything, you seem to be suggesting I lied about the review. I think not, Gary. And as to the wifey, I was TOLD she was the one I spoke with because I called back in to complain. And to the profanity, when a person calls you AT WORK and YELLS at you — well, if the shoe fits… Perhaps you’ve cleaned up your act since I and my neighbors used you. If so, good for you. I won’t ever be using you again. You know what they say — hurt me once, shame on you; hurt me twice, shame on me. What I said was the truth, sad as it is. Suck it up, Gary.