US Post Office

I hate this USPS location. I baked some sourdough bread to send over to my mom and came to this location to ship it off.
The Korean lady named Kim was the most awful person. She started yelling at me because I couldn’t locate the priority boxes that they hadn’t restocked. After giving me the box — which was too flat for my boule, she started to shove the bread I had baked with so much love and care into a tiny box. She proceeded to yell at me for trying to write my address on the box while at the desk when no one was even around. As I did so, she kept grumbling about how it wasn’t fair for the next customer who would actually be ready for her in her terrible broken English.
The payment process was even worse. Bread is perishable, so for the first question on whether the content is perishable or not I answer ‘Yes’. She then looked at me like I was stupid and gave me a lecture on what perishable means. «What did you do? *judgmental stare* Bread not perishable like fruit,» she said as if I worked at the post office.
I will never come back to this location no matter how convenient it is.
*Note: I am Korean (not being racist). This lady has some serious anger issues.

I came here a couple times and out of all the post offices I have been to in my life, this one seems to be the most helpful. Everyone here is patient and friendly.
I had to get a couple packages out across the county and the lady helped me weigh my option whether going flat rate was cheaper or by pay by weight.
The line never seems to be too long.

I have been dealing with the US Postal Service for some time as a PO Box user. This is one of the best locations which I have ever used They are friendly and extremely helpful — going beyond their normal job. There should be more US Postal offices like this one.

I’m not to familiar with all the ways to send a package and rates so I asked for help. The guy wasn’t helpful what so ever and you could clearly tell he hates his job. It seemed weird that he said the cheapest way to send a non-​fragile phone case in the mail was going to be $ 5.75. After looking online I see that he got over on me :(
First and last time at this post office. I will stick to the one on Delaware, although they aren’t the best either but what post office is? They all suck.

Every time I come here, every one is nice and patient with me. I’ve never had any issues. The service has been great and fast. I ask questions and they give me useful answers. They’re always busy, which is fine and expected. This is my default post office

The Foster City PO is very efficient and fast, no problem at this office. The problem is the postal delivery person that delivers in the Boothbay area in Foster City screws up the deliveries so bad its getting fustrating. Most day either I, my neighbors have to re-​deliver the mails she delivers, meaning everyone gets someone else’s mails. At first, I gave her time to get to know the street, but by now she would know not to deliver the mail that belongs down the street, with a different street name.
We called the Delaware and FC offices to be aware of the facts of this certain postal woman, they don’t answer their phones, when its posted on Unilocal they open until 5:00pm. So fustrating don’t know where to take my complains to. They don’t answer their phones, so how can we complain about the lousy services to a supervisor that is supposed to be there for the public but is not.

I have been to this post office a few times. The staff there are generally efficient and assist the customers quickly. This post office is small but get the job done.

The postman changed and now the do ok job. I get notice in time and there hasn’t been issues. Up to three stars.

It was really disappointing to have made a long trip from a neighboring city (since the post office there also gave me frustrating grief) and still not get what I needed done. The employees had NO knowledge whatsoever that international shipping has a tracking option; this detail was extremely important for what I needed. In addition to not fulfilling my request, the employees were also very rude. I value customer service very much and think this place can use a lot of training, as the employees don’t seem to know what they are doing. Thank you.

It’s 8:56am… they were supposed to open at 8:30am and they are still closed.. long line and we can hear someone in the back yet they refused to open on time. .smh

My home has been receiving mail from other addresses since the beginning of the month. I’ve noticed this change as of late AND to make things worse: I’ve been missing bills or credit cards too.
To whoever is on my route for my house. Stop fucking up. Try and be less careless about mail. I’ve had it with your mistakes and you should consider yourself fired.
There isn’t a curse word in the world that would be deemed worthy for you. Go find another job or something seriously. It’s not as if the USPS name isn’t dirt already around here.
To the manager here: you’d better start finding out another solution about this or stop it ASAP.
What a joke.

The staff are always polite and helpful. Don’t understand why there are so many negative reviews. :/

These guys are fast and friendly!
Especially Clerk named «Eng Beng»
We walked in today at lunchtime with about 300 internet samples to mail out and he got it done very quickly and provided us with a great conversation and top notch service!!!
Thanks USPS Foster City!

April 14^th, the day before taxes are due & there’s a long line to the door & there’s only 1 person behind the counter. Really?

I ordered a very nice ring for my mother engraved with birthstones of all her grandkids. She had a mother’s ring my father gave her years ago. He recently passed and her ring broke. The company sent it to fed ex then to usps. The post office messed up delivering it to me. Then I moved apartments and put in a request to get everything forwarded to my new address. I still haven’t received the ring. I’ve called many times only to get a rude lady who gives me the run around. I’ve left message for the supervisor of course no call I’m not important. Why no one can garentee anything about this ring? I had to reorder the ring which will take another 3 to 4 weeks! The only helpful person is the mail guy who came to my door asking about the ring. I don’t appeiciate being treated with no care! You need to change the way you do business! I see a lot of unhappy reviews!

If I could give this post office negative stars, I definitely would. They are unexperienced and nothing but a bunch of idiots working there. They know nothing about their job and divert everyone to the post office on Delaware St to do their job for them.
I went in there to pick up a certified letter and the letter wasn’t even addressed to me! The address wasn’t even mine but they assumed that because I had the same last name, that it was me. They’re nothing but a bunch of uneducated people that need to learn how to read because they can’t read English.
This office should just be shut down because it’s a waste of space in Foster City. Obviously the manager is not experience to know how to run this place. If you see a line out the door and onto the street, you OPEN up another window! Instead you have two employees who speak broken English work there and work slower than molasses.
Terrible management and stupid employees!

For my job, I come to this post office at least 3 times a week, so I feel like I live here at this post office. And when I mean by «live,» the lines are at least 30 minutes long half of the time I walk in. While there are 4 counters, there will be 3 clerks at most to handle customers. Thankfully, if there’s something quick to do, there is a self-​service machine, which I highly recommend to bypass the long lines (sometimes out the door).
Also, the credit card machine has been acting up lately. At least 3 times in the last month, the clerks were unable to process credit/​debit card transactions. Make sure you have cash or a check ready.
Parking is usually good during the week. But there is a Farmers Market in this shopping center on Saturdays; if you dare come by then, you may have to circle the parking lot a few times before finding a spot.
I will say that the staff at this post office are very friendly and helpful, even though their jobs are endless. Despite all the long lines of people, they are always willing to go the extra mile for customers.

They need more workers here. This place is tiny and the customer service is pretty sub par. But what can you expect from people who just process letters and packages for hours? The lines are the worst around lunch time and after work. I’ve been here around 9ish and didn’t have to wait!

So if I can give this place a negative 5 stars I would give this place a 20 negative stars!
I swear how freaking hard is it to write the correct info in the delivery notice form?
They tell me to pick up my package at the Post Office M-​F 2−5pm. SO why the hell is the package not there? It’s really annoying when you wait 40 minutes in line to get your package and find out it’s not there. The sad part is this isn’t the first time this happened to me! ITS the freaking 3RD time this happened. This happened before and they wrote down to pick up my package M-​F 9−2pm and when I get there the worker tells me «oh the driver wrote the wrong time it should be after 2pm» ARE YOU FREAKING SERIOUS!!!
This place is C-​R-​A-​P!!! Management needs to hurry up and fix their employees or start firing people cause there is a lot of unemployed people out there who needs jobs that actually knows what they are doing!

There’s always parking. Line, if any, is relatively short comparing to other locations. They have the automated system where you can take care of any/​most mailings on your own. It’s always clean.
April, one of the postal workers, is a real joy — very friendly and helpful.