US Post Office

I just went to this post office and they were incredibly helpful in solving my problem. Everyone was friendly. I’ve never had a government entity give me such amazing service. Great work to Deborah and the entire Delaware office. Thanks!

I waited in line for 40 minutes for a passport renewal. When I made it to the counter, I was told I needed an appointment to process the application. There was no one in line behind me, yet they still wouldn’t accept my application. The next available appointment was over three weeks out. It was now necessary for me to use an expedited agency and pay big fees to get my passport.

I went here probably 5x and all experiences have always been bad. If you asked why 5x when I wasnt satisfied? Coz I was already in the area and closest would be this post office. i always buy my shipping label online and have my own scale. I never had any problem with other post offices, pick up from house or drop off from other branches except this delaware. Everytime i make a drop off, give it to staff there, they (esp the asian gal) would always over-​charge me when i already bought my label online & my items’ weight were accurate. Either $ 3 short or $ 2. It’s always been the case so I’d end up just dropping it off to the nearest USPS Mail box/​can outside without having to add a single dime. And voila, it would reach its destination.
Yesterday, I went back again after 3 – 5 mos of not going by, and as I know my item weighed .14oz and I paid for 15oz online. Now, same branch after I dropped by Trader Joe’s nearby, White lady told me my item was 1.3lb and i had to pay additional $ 2.95. I debated and said what’s the use of your online prepaid if it aint accurate. She said it depends on the location or zip code and I told her isnt it that before you print out label you will enter the complete add + zipcode and usps online will auto calculate it for you. She couldn’t answer me. Baloney! They’re ripped off! I don’t know if it goes to their pockets. I left the post office with my box and had to travel to Milbrae post office since we’re heading up to Marriott. Voila, the staff at uSPS milbrae accepted it w/​o a question and now as I viewed the tracking, it’s already in Texas and out for delivery tomorrow Saturday.
What a bunch of rip off. I wonder how many customers they rip off. If you’re not smart enough, they will continue to swindle you.
Give yourself a favor, never go to this location if you don’t want to be over-​charged!!!

Last Friday, I came to this post office to ship something out. I already had the label and my item wrapped up in bubble wrap but I was missing a box… Otherwise, I would’ve easily just chucked it in the mailbox. I used the smallest flat rate box and put everything together. Now I just needed something to help stick my label onto the box. I patiently waited in line and as expected, service was slow. Finally, it was my turn. I put the box on the counter with my label in hand and asked if I could get one of the sticker pouches to slip my label in. The lady took one look at me and said «No, you can’t use those pouches for this box. Your company should provide that for you.» I was so confused and told her that this was a personal item and nothing to do with any company… So she clarified that the pouches are not allowed on those boxes and that my company should have provided some tape for the box. I then reiterated that it was a personal item and the reason the label was not on the box because I came here for the box. So do you have any tape then!!! This B gives me the dirtiest look and says, «Fine, I’ll tape it for you this time but next time you need to do it.» No sh*t… if I had the box, I wouldn’t be here nor having this conversation with you!!! So stupid! Anyways, as I walked out, I took a sh*tload of boxes so I’ll never need to come back to this one.
P. S. I seriously think I got the same lady as poster: Nori L. on 2÷29÷2016

They do not answer the phone…
if they do, they hang up immediately.
This is ridiculous and now how any business should be ran.
I am livid.

Not sure why this post office turned for the worst! They use to have at least a 3 star rating and now it’s 2! Well, I can tell you why. Try not to deal with the older Asian lady with the short hair and high cheek bones. I wish I got her name. She was in such a bithcy mood this morning! I asked her for a drop off receipt and she asked me back if I wanted a receipt and I got real confused as to why she’s asking me since that’s what I asked for initially. I didn’t say anything for a few seconds so she checked in my package without giving me anything and then just threw the package into their bin. Well, I did get my receipt from her but she was totally arguing with me before she did that. What a way to start a Monday morning!

I definitely did not share everyone else’s experience here! I came in on saturday morning around 10:30 or so, the last saturday before Christmas! By the look of the overflowing parking lot and line almost out the door i figured it would take about an hour. I could barely believe we were in and out of there in close to 10 minutes! Their staff was quick, friendly and more efficient than any post office I have been in!

I usually hate post offices. Un manned, and long slow moving lines. Today I was at this post office at 2:30pm. Sure enough, it had a line of 10 deep. I was last. But unusually, there was a person at every counter. Even a nice lady who asked everyone if they were trying to drop off or pick up. Deborah was the lady who helped me. Armed with a great smile and friendly service, she took me by surprise and calmed me about a shipment that I wanted to upgrade. Best post office I’ve seen in at least 10 cities.

ZERO STARS! I can’t even begin to list all the things that are wrong with this post office. I know that all the mail shuffles through this location before it is delivered to the surrounding businesses and homes. I’ve never had more mail being delayed than through this office.
Mailing a payment from San Mateo to Sunnyvale should not take more than 3 business days tops, however it’s been 14 days and somehow it hasn’t been delivered. Yet everything else that I mailed that same that has been received.
I’ve even had a package delivered to me without them even updating the tracking status online. How am I supposed to accurately know when a package’s delivery date? I’ve had a mailman yell at me for just trying to get my mail in my complex. He even started complaining that the San Mateo post office can’t even get their sh*t together because they don’t know how to put things in order. This is coming from an actual USPS employee!
This location has no credibility when it comes the whole package. I’ve never encountered so many mailing issues until I moved to this area. Two thumbs down for this location!!!

Don’t know why these guys get such a bad reputation. Came in here on a Saturday morning which would normally have been a very busy time and they were not crowded, super friendly and very helpful about tracking down my package.
Only opportunity is the location is not awesome and also there’s a separate line for picking up packages which would be great if it was actually marked instead of waiting in line and then having to then wait in the second line.
Overall though, quick in and out good parking and friendly folks. Maybe it’s under new management? :-)

The mailman always puts my mail in my neighbor’s mailbox! Always lose packages or wait for them longer than I have to!

Today, I went to pickup some passport applications for my kid and Need to ask a quick question and there are few other folks also want to ask the questions.
One African lady starts to yelling at me to go wait at where the windows are and then let us wait more and finally loudly yelling come over. While I was going to ask her the question, she does not only look at me but talking to another person about pickup.
By the way the package pick up and the passport lines are the same??? why???
Then she dismissed me asap.
Where is the customer service? Just because you are government worker, it does not mean you can lack of customer service. Your salary is paid by tax payers.
What happen to America old fashion way of service???
Just because we are not white and new to the country does not mean you can shuffle us like that. I happened to live in this country since 1970s, so I know my right not be yelling and push around as a customer.

0 STARS! They are always rude, anytime I ask for help they have attitude. Horrible customer service, and today I tried calling during business hours and they would keep answering and hanging up on me, and then just let the phone ring.

WHY 2 STARS?
1) I’ve tried calling this post office multiple times but nobody ever answers the phone or the line is busy.
2) The line at the post office moves very slowly. I visited the post office on a Saturday and there was a long line when I arrived. I spent close to 30 minutes waiting in line.
3) There aren’t enough employees assisting those waiting in line.
4) This post office has limited hours compared to other locations.

So here’s the reasoning behind my 1 star review:
I ordered clothes from a retailer online, and they give me a tracking number that’s associated with FedEx. No problem, right? Except the day before I’m supposed to be expecting my package, the tracking information changes, and says that the package has arrived at a USPS facility. Oh great… See, USPS has a love-​hate relationship with, well… just about everyone in America. I’ve been having trouble with USPS lately for some reason (Amazon has horrible communication with them), so I hope for the best.
I received an email at 10:48am while I’m at work, and it’s from FedEx telling me my package has arrived! Great! Can’t wait to get home. Packages are like Christmas morning, even though I know exactly what’s inside, I still get a little excited every time I receive something in the mail.
Unfortunately, I can’t get home until 4:30. I check in with the property manager, and he tells me I haven’t received anything yet. Strange, but I don’t freak out just yet, since sometimes packages get delivered directly to our front door, even though I live in an apartment building. Unfortunately, the package was not in front of my doorstep. It also wasn’t in the main entrance, it wasn’t at the top of the stairs (where Amazon and UPS sometimes leaves packages), it was nowhere to be found! There hasn’t been any theft when it comes to packages in our apartment building, but of course there is always a first time for everything. So now I’m angry and frustrated because I literally have no explanation for why my package is missing.
What’s a girl to do, right? Frantically trying to figure out who I’m supposed to call, I keep going through the tracking information, figuring that there must be some mistake. I decided to call this USPS branch, because I thought there was no use calling FedEx. I mean, once it’s out of FedEx’s hands, the responsibility should fall on USPS… right? It’s 4:45pm, and the phone just keeps ringing, and ringing, and RINGING. Unilocal says they close at 5pm, so why isn’t anyone picking up the phone?! No results, unfortunately. So now I’m left packageless and desolate.
In the morning, I left to go to work at around 6:00am. I open the door, and lo and behold, sitting in front of me was my goddamn package. What the??? How is that possible? So some time between 5:00pm the night before and 6:00am that morning, my package got delivered?! How can you receive a confirmation of delivery without even having the package there?
Apparently, I’m not the only person this has happened to. If the other reviews for this location are any indication of the policies and practices that are set in place for USPS, it’s no wonder the organization is struggling.
On top of that, this location has a horrible queue management system. Whenever I’m standing in line, there’s usually only 2 people at the counter, and it takes me nearly 45 minutes to get through the line. Understaffed and undertrained (or should I say lack of understanding?).

Called 3 times to make an appointment for my passport but NO ONE answers the phone!!! Pretty upset. HOW can you make an appointment when there is no one to answer the phone?!

I’ve only been to this location maybe a dozen times but the experience is always the same: long lines due to not having enough staff, and the people that work there don’t seem to know what they’re doing.
Also, the passport service is a joke. You have to make an appointment but no one ever answers the phone. Appointments are 6 – 8 weeks out, also. We wound up going to the Evans St. Post office in SF as they do walk-​in appointments, have on-​site photos, and are fairly efficient.

Terrible customer service. Tried calling them and no one answered (at least have an answering service). After answering a ton of questions so I could email a question, it wasn’t accepted. No wonder you’re going bankrupt. I will now use other services. I hope the head postmaster loses his job. Do you really want to know how I feel?
I just tried calling them again this morning and the line was busy. After finally getting through I let the phone ring at least 50 times and no one picked up. DMV you finally have some competition. Actually I would rate the DMV a three star because at least they try. I would rank the San Mateo post office a minus 10.

Their system is broken. I would not use the US Post Office or this location for anything of value. Their employees are not capable of providing the service that they charge for. The simply do not answer the phone. And if you go in person it’s a total waste of time.
Do yourself a favor and use FedEx, UPS, or DHL.

this review is strictly for their passport services:
JUST DREADFUL! this office requires an appointment, but the phone rings with no answer or the line is continuously busy. i got fed up and walked in after three days of their phoneline being busy. when i finally talked to a person they only had appointments 6 – 8 weeks out.
i got fed up and went to daly city instead. Much more efficient office, plenty of parking, quick line and the clerks are actually helpful and friendly. That office was wonderful.

I can’t speak as to the physical post office as I’ve not been there in several years.
I can address delivery service. Under the old postmaster the service sucked and his response to complaints was terrible. Under the new postmaster the service has improved dramatically and we don’t have the surly mail man any longer. Coincidence? I think not. Keep up the good work.

A super busy post office which is completely under-​staffed and slow service.
It is unfortunate that a national service provider cannot get its customer service and wait times in order to compete with the market.
Long lines, extended wait times.
When you call — no one either picks up or provides a proper response.
I guess there is a need for improvement in usps all over.

PLEASE IF YOU ARE READING THIS AND YOU SHIP PRODUCT AS PART OF YOUR BUSINESS, STOP USING USPS, I WON’T BUY FROM YOU.
So awful I will be checking shipping methods before ordering anything else online to be sure they DON’T use the Post Office.
#1 Partly this is a problem overall with the USPS (more later)
#2 This woman working the counter at this location was so rude. Literally if you asked yourself, «what is the most demeaning way I can communicate something to someone without actual name-​calling?» …that’s how she spoke to me.
Seriously people, and this is for everyone… if you hate your job so much that you find yourself speaking to people as if they are stupid not to know your asinine little rules, please do yourself a favor and find a new job! You deserve to be happy, but if you choose not to please please don’t dump it all over me. What a nasty way to start a Saturday. (I had not even spoken a word to this lady prior to this treatment.)
Why I will avoid USPS like the plague from now on:
Got several packages from them recently.
The first was Registered Mail. I called (and since their phone tree is horrid and doesn’t give the options I needed) had to wait for a person. Actually I almost didn’t get to do that because the phone tree didn’t want to let me talk to a person until I told them which day I would be home to receive re-​delivery. The whole reason I needed to speak to a person was that I work and therefore CAN’T pick a day that I will be home… for redelivery!!! So that was very circular but if there is one thing I have learned, the USPS does not mind inconveniencing you in the least.
Anyway, they said I didn’t need to sign and could leave it at my door. Fine. Except today (another package also Registered Mail) they said when I called that I have to sign. Inconsistent rules! Their phone system dropped the call, I have no idea if my package will be redelivered and it was the FINAL NOTICE. Why did I not call sooner? They didn’t leave any notices for me on their previous TWO ATTEMPTS, so this is the first I’ve heard of it.
Well, back to the phone tree that demands answers I don’t have before letting me wait in line for another chat about how to get my package.

I think that most people would immediately groan at the thought of having to go to the Post Office; I would imagine they’d equate it to going to the DMV. By going into the post office with a negative attitude, you’re just setting yourself up for a negative experience, which I do feel is the main reason why USPS receives such terrible Unilocal reviews.
I love going to the post office as USPS is what we rely on for shipping/​delivering those important letters that contain important information and sentiments we wish to communicate and that digital media fails to do justice: thank-​you notes, save-​the-​dates, holiday cards, and the ever rare love letter. Kudos if it’s in cursive and on personalized stationery.
Why did I need to go to the post office? Well, I received a surprise gift on Monday (you know who you are, thank you). Thanks to me taking forever in trying to draft my thank-​you letter, I wasn’t able to seal my letter until Wednesday and I wanted to have the card delivered by the end of the week. I wasn’t sure which service would help me meet my deadline, so I got in line. If you have a choice as to which clerk to approach, find the middle-​aged Indian lady with glasses whose name starts with a «P.»
She greeted me as I parted with my card and watched her set the envelope on the scale and punch in the zip code. «How do you want to send this out, my dear?» I inquired about First Class and she said that it’d take 3 – 4 days. I probably looked at her with a sullen look on my face because she followed up by saying that 2-​day Priority would get my letter to its destination by Friday but that would cost $ 5.60.
I let out a sigh followed by a «hmm…»
“P” looked me and asked: «Well, let me ask you this: Is it important? How important is it?»
And I stood in silence for about 30 seconds, before declaring that I wanted to go with 2-​day Priority. A day or two (or three if we’re counting the entire weekend) makes one hell of a difference.
«So it IS important.“I blushed.
«Is it for a birthday?» Well no.
«Is this for a boyfriend???» Hah… not quite.
«Love interest???» with a cheeky grin. WHY CAN’T IT JUST BE A FRIEND? Sure. Let’s go with that.
She smiled as she placed my envelope inside a red-​bordered USPS Priority window envelope, placed two stickers on it, and dropped it in her little bin. I paid the $ 5.60 and she handed me my receipt with the Delivery confirmation number. I thanked her for her help and graciousness, and I went on my merry way.
I have yet to have a bad experience with this post office branch. Go in assuming you’ll have to wait and that you’ll just have to be patient, because you likely will. Don’t piss and moan, and you’ll be pleasantly surprised to realize how warm and helpful the employees are. Nice gets nice.

Like this US Post Office location in San Mateo the last few times i have visited.
+ Friendly staff.
+ Fast service. Even when I had seven people ahead of me.
+ Accommodating services.
+ Nice to people who may not understand their services. Foreigners and shut-​ins.
+ Easy parking.
+ Easy location to find.
Too bad some dickhead drivers are also customers (see pics) But then I came for the US Post Office services and people. Not for the company of other customers.
Overall I give this US Post office location and an easy four stars!

There are a lot of parking spaces, but too many people go to this postal service that it’s difficult to park.
Almost always a long line. Their drop off box is almost always full.
On top of it all, I often get customers complaining that delivery confirmation shows I never shipped it. This post office doesn’t scan the packages when they are going out :(