United States Post Office

So I didn’t have to wait long (I read some of the other reviews) when I went to have a flat rate box mailed out today but they made me purchase a roll of packing tape so they would tape the box closed! Every associate I’ve ever dealt with at the post office has always used the tape at their desk and just taken care of it without telling me to go buy my own tape if I want my box mailed out. Wasn’t happy I had to spend $ 4 on tape I don’t need apart from using it on this one box I mailed.

Unfortunately, i have to admit i had a bad experience here. Though I could renew my passport and after waiting in a long line, they made me step out of line to fill out a form. I didn’t mind at first, but when I got to the front of the line for the second time, the employee told me that they couldn’t even approve passports! Will not be coming back.

Applied for a passport for my son here yesterday. Process was very easy and smooth. They were helpful on the phone, I got an appointment within a few days, and the woman who processed my application was very pleasant. She even gave my son a picture to color while she was doing our processing.

PASSPORT APPLICATION
I am really surprised to see negative review about this post office location. We just used their services to apply for passports for our two kids and our experience was excellent. Customer Service from Amber at the passport counter was super. She made it very easy for us and was even kind enough to see us on a Saturday as one of the document was missing. It was also very easy to get an appointment unlike the San Mateo branch where I could not get anyone to even pick up the phone for three straight days.
Parking is easy, location is convenient and A+ for service.

They have just one vending machine and it doesn’t even have stamps available for sale. Instead I have to line up for 15 minutes to buy some stamps. No wonder the post office is going out of business. How pathetic.

with standalone post box receptacles disappearing, it’s nice to be able to drop mail anywhere i could.
post office was coincidentally in front of where i happen to park.
noticed a short line. usually get my stamps at costco anyways.

UPDATE: the San Carlos post office is still a mess, the lines are still too long, they’re still completely and utterly FAILING at doing everything other than being completely incompetent, slow, morons. Hey, how about hiring people who can actually do their job instead of hiring rejects?

Came by here on a Friday afternoon, two people working, not a ridiculous line (waited 5 minutes or so), everything went smooth and my clerk person was friendly — thank you. :)
Tip: Street parking only, I believe. I could be wrong — didn’t check.

I’ve never had a bad experience here. Staff is friendly. Bonus there’s a drive thru mailbox in the back. Very handy when I’m in a rush to get to work.

Thanks to all you poopyheads who no longer come here, the last 3x I’ve been here the line has been nonexistent. I like using the automated kiosk anyways. In and out in under 5 minutes.

The postmaster that helped me was pleasant. HELLA long, slow moving line though. And it must have been 80 degrees in that place, so uncomfortable. I’ll stick with going to my usual Redwood City post office.

Where shall I start? A visit to San Carlos post office is an exercise in patience. The long lines being served by clerks in slow motion makes you wonder why this antiquated service in still in existence. Delivery to my home is not so great either. I constantly get mail intended for my neighbors. They seem to think 100 Elm is the same as 100 Chestnut! I miss my Netflix deliveries at least four times in a year. My mail carrier rarely picks up outgoing mail and seldom bothers to deliver packages preferring to leave a note saying it couldn’t be delivered. How do I know this? I work from home and my dog barks his head off when someone approaches our door.
I think USPS is another entity that is working hard to make itself irrelevant. What a pity!

If planning on coming to this post office, bring a loooot of time!!! I work nearby and will occasionally come here after work around 3 pm. There is always a huge line in order to get to a teller — I have waited over 20 minutes once when I needed to ship something international and couldn’t use the self machine.
Even when planning on using the self service machine, plan to bring some extra time. Because the teller’s are so slow, many times people who do not know how to use the machine will attempt and take for ever!!!
In general, if you can avoid this post office and can go somewhere else, I would recommend it!!! After all, time is money, right?

Leo was great. Very fast. Pretty ordinary post office.

When you need to see a teller, plan ahead and expect to potentially spend an hour in line. Usually there are 1 – 2 tellers at the counter/​register. The pace is slow, and maybe they’re not cheerful bubbly customer service, but they get the job done. These people have worked here for as long as I can remember (I’ve lived in San Carlos for the last 15 years!) so I love seeing their familiar faces. It’s a typical post office in a small town that moves at a snail pace. It reminds me of simpler times! I usually go right when the post office opens to beat the potential crowd.
There’s a machine near the PO boxes that provides postage (no designs to choose from though) and can make your domestic shipping a breeze. Usually when I have smaller packages to friends in the US, I use the automated machine. I weigh the package, type in the zip code destination and it prints out the correct postage. After I attach the postage on my box, I drop the box into the bin and send it off (the bin is one way so no one can steal your packages). The best thing about the machine is that it’s available 24hrs and there’s rarely ever a line for it! The only down side to using the machine is you can’t do delivery confirmation, tracking or international items.

Horribly slow service. Gary is very friendly though.

Slowest place in the history of post offices!
They need more than 2 tellers, especially when there’s 5 stations on tax day.
However, they did pick it up the day after tax day when i had to go send some tickets out, so they get another star.

This review will be very uncharacteristic of my usual one’s because it doesn’t involve food or beverage establishments… Here goes avoid this location like the plague consistent long lines & are always under staffed @ the counters which always fuels frustration among customers. This is what I’ve experienced in the 5 – 6 visits I’ve had here. The extra staff member instead of opening another counter to make the line move walks around writing down what ur there for eg. stamps, letters, packages what a joke. I think Gary aka the black guy that works there is mildly retarded or since he’s working for the government moves & works very slow which i’ve seen each visit. Today was my last trip to that location & I won’t miss it @ all!!!

I have to agree that the staff lacks any enthusiam. I don’t go to the Post Office regularly but almost every time I go, there is a line and I’m forced to wait. The clerks seem to move quite slowly and often times almost seem to intentionally upset thier customers. It is not uncommon so see customers get irrate and engage in some hostile debate. I’ve stood back and watched many of these situations unfold before my eyes over the years and to my surprise the clerks are usually entertained and antagonize their customers. Whenever possible I bypass the Post Office and go a competitor like FedEx or UPS. But, sometimes there are no other options.

This is a nice post office, but I miss the old-​fashioned vending machines that are more straight-​forward for buying stamps.
If they’re busy and you don’t want to wait for a postal clerk, this post office now features one tricked-​out high-​tech machine that baffles some of the older crowd. When I’ve been in that line, I’ve offered to lend a hand to a bewildered lady, and finally got the stagnating line moving again.
Like most people, I hate waiting in line. Having one additional old-​fashioned vending machine might not be a bad idea.