Upscale

My sisters and I usually stop by to shop at our 2 favorites Playtos Closet and Sam Moons. As I looked across the street and saw this shop, I decided to take a look at Upscale. The prices were a bit pricey. My sister found a cute top in the sale section she decided to buy. We went up to the check out counter and there was nobody around… As minutes pass by in silence I finally here a young girl ask us if we need help, «yes please» I answer. The girl and some of her coworkers are all searching for Miss Naa. Miss Naa is no were to be found, finely a little Asian women (miss Naa) comes to the counter with nothing to say! Complete utter silence from her… Not even a sorry for your wait, how are you, did you find everything? She grabbed the shirt out of my sisters hands rang it up and just stares at us. I wait for her to tell us our total still says nothing… I ask «and what will be our total…) still nothing…. The cash register does say our total but as a cashier I did expect her to repeat the total not just give us a rude glare. My sister hands over her money and she takes it out of her hand And hands over her change she says «here’s ya change». She speaks!!! I said in my head. We say thank you and we get an mmhmm. Well that will be the last time we shop there. Miss Naa seems very unprofessional and not good at retail. I guess we will just stick with Sam Moons and Playtos closet :).

I’ve been here quite a few times & all times have been bad due to the store owner. She’s the old Korean lady that usually rings people up.
The clothes are cute but nothing unique. Stuff I can find from Papaya or forever 21 for even less.
I went in today & I experienced the manager and their whole staff light up with joy with this girl came in bringing milk tea for everyone. I saw the owner smile, converse with the girl like she was her long lost daughter or something. Then I went up to pay with my mom & the owner was standing at one side of the checkout counter drinking her milk tea. When we stepped to her side thinking that’s where we check out at, she shook her head and went «mmm» with a mouthful of milk tea & nodding her head to the other side. Meaning we’re at the wrong side for checkout. How rude already. We stand there &I she says nothing. No smile or anything. I stand there and purposesly look elsewhere to see if she’ll tell me my total or not. Nope. When she got done ringing up my items she just spread her hands out for my card. Wtf. Afterwards I did say «thank you» & all I got back was a nod. Wtf. Is a simple «thank you, see you again» not worth telling to the people who’s helping you pay rent?
If I could give this place 0 stars, I would.

The staff is nice, but the old lady that rings up the merchandise is hateful and mean. Disrespectful to the staff AND customers. I notified the «Owner» in the Farmers Branch store Ms. Park (972.481.7886) and not so sure she cares either. I found a website called
that sells the same stuff. It’s out of China and Ms. Na is Chinese I believe … hummm … anyway, I have ordered a few things and I do like it, can be a tricky website too. But, it’s much better then shopping with swamp thing Ms. Na!

What a nightmare of a manager/​owner. She’s treated me like a 14 year old numerous times, when counting pieces of clothing to try on. She’s horrible to her employees in front of customers and I’ve seen her make 1 cry. Today, she actually wouldn’t replace a bra with tags that I bought 3 days ago, even though it’s sewn wrong & I there’s no way for the straps to lay flat. Just changing it for identical one would work. I’ve shopped there for 5 years and she still treats me like a stranger.
I definitely would spend $ 100s if it wasn’t for her. For now, I only shop there when desperate. And the fashions are perfect for me. To bad cruelly devil is ruling with a tin foil fist.

Cute clothes for small gals. Prices are good!