NTB National Tire & Battery

My tire pressure was low. I thought that I needed new tires, which they could’ve easily talked me into. It turned out that nothing was wrong. They filled my tires up for free!!! I also had to be at work in an hour. They had me in and out of there in no time! These guys are awesome!!! I highly recommend this place!

The first time I bought tires from NTB I went to the N Irving store and was helped by a young man named Jason… the most amazing associate you have in Texas I would guess. Since then I have bought 3 sets (4ea) of tires for the 3 cars I own, countless oil changes, batteries, windshield wipers, air conditioner maintenance, radiator flushes, and many basic repairs. I had a credit card with your company again showing my loyalty. The first experience in N Ft Worth was ordering 4 tires, 4 days later I still had not been contacted so I went to the store. They said oh. you have to pay first. This would have been nice to know 4 days earlier. Same experience they called to say the tires were in. I get there to only be told.“Oh we’re sorry… they are on their way”. I was in the store 12 hours that day waiting. I called and spoke to a District manager that literally says to me «And what would you like for me to do about it? Next opportunity. My wife went to the store to get her car ready for a road trip to visit her sick father. She asked for an oil change, tires balanced and rotated, air conditioner serviced, and the wipers to be replaced. Your associates says to her.“thats going to be expensive, are you sure you can afford it?». Which made my wife start to cry and then she called me. The next «opportunity» I went in for a oil change and a balance and rotation, I get home only to discover my center cap one of the $ 2300 worth of rims I had purchased was missing. I go back to the store for them to tell me I must have lost it. After shaking my head I asked if they could order one for me. They said of course «but we’re not going to pay for it». So I ordered it… waited 4 weeks and no one called so I again did the follow up. I was informed it was in route and should be here that week. 2 weeks later (2 months total) still no center cap so I go to the store only to find out it had never been ordered. It took me 4 months to get the center cap. Frustrated with the service at this location I switched to the Keller location on Tarrant parkway only to have all four nuts for the center caps lost. You would think I would give up at this point and switch to Discount tire like my friends kept telling me to do. But oh no… I was optimistic that your company would get it right at some point. I switched back to the N Frwy location, I figured if I was going to continue to get poor service I should at least make it convenient to my house. The next time I went in for the tire rotation and oil change your team lost the tool needed to get my aftermarket rims off the truck. So now I had to order that and pay for it as well, they also broke one of the center caps so once again I had to wait 2 months for it to come in. The next oil change, they stripped out the nut on nut on the center cap as they were rotating the tires and told me I had to go to auto zone to buy another one. Are you seeing the trend here, they do not provide customer service, they punch the cluck and collect a paycheck. They do your board members and every share holder a disservice but soiling the name of what I assume is a otherwise good company. the most recent time I went in to this location, I needed tires for my car because I was having to take a trip this weekend and it was time. I explained to the young man at the desk that I was limited on funds but needed the tires, against my better judgment I re-​applied for a NTB credit card to help me with the purchase. I had cancelled my previous one for obvious reasons and had planned to never go back there again. I should have never returned. I asked the young man to get me the price with the warranties. He told me $ 965.i was approved for $ 900 on the NTB card. He told me he would order the tires and call me the next day when they came in. He never called so I stopped by… he said they hadn’t came in but were on the truck to be delivered the next day. The next day no one called me so I follow up the day after.4 days later because no one in this location could follow up with a customer. Upon arrival I was greeted by the store manager Eric (I think), he said the tires were in (never apologized for the lack of follow up on their part. Tosses a piece of paper on the desk and says «sign it and d

The helpful and fast working staff was exactly what I needed to get the work done fast and right. Being on the road for work and always on a time crunch, it’s nice to hit a place that understand this.

I scheduled an appt and arrived 30 mins early. My oil change was down in a timely manner without any hassles or issues whatsoever. The front desk person (I forgot his name) was very polite and engaging in conversation. Yes I will be returning.

Had a slow leak in the rear driver side tire. It was a Sunday, so we tried Wal Mart but after an hour they still hadn’t taken the car in. We called NTB and they had us in and out in less than 30 minutes. And it didn’t cost us a thing! The waiting area was clean and we could watch the cowboy game while we waited (which was of supreme importance to the man friend). We will be buying all of our tires from this NTB in the future.

Needed a new tire. I needed 6 – 8 ply (getting puncture holes in my tires, so they tried to sell me something with stronger sidewalls (not where the holes are)! Then I was told they dont make tires my size (passenger) in 6 – 8 ply. I needed to go up a tire size (½ inch) and needed 4 tires. The guy actually told me 2 would get me through so I bought 2 new tires, bigger than the others and my spare. Of course, if i have tire problems my tires will all be lopsided. But for an extra $ 20 a tire I was getting 10 ply… Not a horrible deal, right? It will take about an hour to get to them so I left and came back. 45 minutes to put them on. Lots of flies in the waiting room. Tried to upsell me some alignment and parts for $ 2100 (although I was only in there for 2 tires under $ 200 each). But they are very close, and every tire I’ve purchased in the past 6 years has been in this building. Even though it was different companies, they do have all my past records.
2.5 stars… but I want them to stay in business for my convenience! So we will lean to 3!

Noticed my tire was low last night and upon further investigation found a screw sticking out! Called NTB and they quoted me a $ 20 charge for the tire repair. Took it in around noon today and was told that it was fixable and that it would take «at least 45 minutes» as there were people ahead of me. No problem. About ten minutes in there was a pizza delivery so I figured it would be a long wait for my car and contemplated having my boyfriend come pick me up. Imagine my surprise when the very nice salesman came around the corner a few short minutes later and told me my car was ready! As an added bonus he didn’t even charge me for the repair! :-). I was in and out in less than thirty minutes. I’ll definitely be back here if I need anything in the future! Thanks, guys!

Scary! WARNING! I stopped by to have a tire with a nail in it repaired and to have the oil changed and tires rotated. They were short staffed and told me it would be 3 hours before they could finish this for me. I left the car there… called back 3 times to ensure they were working on it… showed up 4 hours later sure that it would be finished. NOT! They appeared to be in the middle of the job. They rushed through and gave me the keys. I left and drove to Dallas and back. Car alerted me that the air pressure was at 17 in one tire, 53 in another, and the others around 30. DANGEROUS! I drove back (Day 2) and told them. After 3 of them were trying to help get air pressure right I left. I will not return. They did not have their manager call to discuss this with me when they knew I was upset about this.