Pottery Barn

Unwelcoming staff members. Not once was I greeted or approached for help by any of the staff members. Was in the store for over 20 minutes today. Not to mention it was a Monday during the early afternoon, meaning it was not busy to excuse this poor lack of customer service or appreciation. I do like the products and will even pay the price tag it comes with but the mistreatment made me leave and spend money elsewhere.

I went into this location on Aug 17 to order a $ 300 quilt. It took them 45 mins to get it ordered online– the store did not have any, despite being told in June they would have more of them in by late July. After giving the sales associate my information, somehow– (she blamed it repeatedly on another associate having previously put me in their system incorrectly), she set it up to have the quilt shipped to someone else, and billed to a third person. (???) Once she realized the error, she assures me it can be fixed. Tonight I find out the order got canceled (by the person at the shipping address), they sent a gift card refund to the wrong person (went to the person at the billing address), and once they track that gift card down, they’ll mail me one. The woman at the customer service number clearly couldn’t be bothered and when I called the store at university, I was told no manager was available but someone would call me back tonight, and I never got a returned call.
FYI– I also now have the names, phone numbers, email addresses and physical addresses of the two customers who’s information was incorrectly input. Might think twice before giving them your information.

HORRIBLE staff and absolutely terrible customer service to anyone who is not a stereotypical housewife. I went in to this store recently and was appalled. I was wanting to buy all new bedding and a few other accessories. My horrible experience started when I walked in, no one greeted me or even looked in my direction, so I went to the bedding room and waited and waited and waited and waited. The sizes I needed were not on the floor and the employees seemed busy bending over backwards to help a few housewives, so I decided to wait until someone became available. I was standing around for probably 30 minutes and not a single person came over to help me. Maybe they thought that because I am a young sorority girl, I wasn’t serious about buying anything. I have no idea what their issue was, but even after the staff finished helping the few other people in the store and were just standing around chatting, I was STILL waiting and no one came to help. I know several of the employees saw me standing there so I was shocked when they did not come over to assist me after they finished helping the obviously more important other customers. I may not be a bored housewife, but I am a very high paying client that should be treated just as fairly as anyone else.
I have never had bad experiences at any of their other locations, in fact I have always been treated extremely well at the Dallas location. I ended up only buying 2 shams, I would have purchased much more but I was incredibly fed up with waiting. I mentioned this to the lady at checkout and she just replied with «oh, well did you find everything?» There was no apology, or attempt to fix the situation, or even any sign that my concern would be addressed or be taken seriously by her or any of the other staff members. I absolutely will not return here.

Yes, we love Pottery Barn. No… we often don’t like the prices (pricey). However, they have those «just perfect» little items that will help spruce up any room in your home! I love to shop here, but I always spend more than I want to. Occasionally they have some really good sales (closeouts) and that’s a plus. Well organized and with very friendly service folks.

Love their stuff, staff was not the friendliest…

Pottery Barn is so dang expensive, for real. $ 55 for a pillow sham and another $ 20 for the actual pillow? What. However, I can’t help but absolutely love this place. It’s just so dreamy and lovely inside.
At this time, there’s a sort of colonial, sandy-​beach theme going on. The space is overwhelming with imagery, so here’s some rhetoric I thought up as I walked about. Maybe it’ll help you picture the glory of Pottery Barn right now: crisp, fresh linen; glittering sand-​dollars; bleached, rustic driftwood; metallic coral reefs; silver seashells; clean, white sheets; delicate seahorses; salt-​stained lanterns; briny glass; pale blue ornaments; balmy starfish; painted seashells; sparkling waves; sea-​foam candlelight; weathered wood; sun-​faded frames. Doesn’t that sounds pretty whimsical?
A bit of whimsy is what you’re in for when you roam Pottery Barn. You think that maybe one day, you can have a dining room adorned from head to toe with these treasures. While that may be unrealistic for many of us, Pottery Barn still offers something incredibly valuable; inspiration. You pick out just a gem or two, and that’s enough to enliven your senses and bring a new brightness to your own home.

I wish I had a beach house. I wish I could decorate that beach house with stuff from here. I would runaway to that beach house and hide from the real world. I would wake in in chic linens and eat out of cute rustic china. I’d write letters on an apothecary table. I’d admire lemons and apples resting in a fancy glass bowl atop a beautiful weathered dining table.
For now, I’ll just stare at browning bananas on a Room To Go table. :P