Jiffy Lube

I’ve had a mostly positive experience with this place in the past. That all changed with my visit last weekend. They either installed my oil filter incorrectly or installed a bad one. Don’t know which. When I left there, white smoke was boiling out the front of my Suburban. I took it back in and they said oil or antifreeze was burning off. They said they washed it off with some cleaner and I left. I went to drive it the next morning and I noticed a big puddle of oil under my SUV. I crawled under it to look and oil was draining out around my oil filter. I went back in and they told me they think they got a bad batch of filters. I asked them to install a different brand but have no idea if they did. When they finished there was no communication as to what had happened. All they told me was that my vehicle was ready. I requested that they refund the purchase price for the oil change since this was the 3^rd time I’ve had to drive to their place of business. They refused. I asked for the manager, he refused because I had purchased thru Groupon. However he did refund me $ 9.00 for the extra pint of oil I had to pay at time of the oil change. This should have been a no-​brainer. REFUND my money and I’d be on my way — never to return there. Instead they were stubborn, incompetent for almost ruining my engine, and acted like they could have cared less. I wouldn’t be here writing this if they had handled things in a professional way. They chose not to.

These guys have taken care of my family vehicles for some time. It is refreshing to have a group of guys that are curious and honest. A rare combination in todays world. Thanks guys for all you do.

I won’t ever come back here again. These guys. Acted like they were pissed that they were so busy. God forbid a business should make money. Especially the guy who works the cash register, this guy has a horrible attitude, talks to you like you don’t matter, etc. New name: Jiffy Poop

Yet here again! Saturday 845am and my jeep is getting her routine oil change and tire rotation :-) I have no complains of this Jiffy Lube location at all. In fact, I prefer this place than any other including the dealerships.

I needed an oil change and fluids refilled, and decided to stop by in the morning. I was the only car there, they got me in and out pretty quick. They suggested the High Mileage oil change, since my car has 108,000 miles on it. It costs more but, sounded good to me (I don’t know a lot about oil or I’d change it myself).
They had fresh coffee and magazines in the waiting area.
Workers were friendly as well.
I paid about $ 60 total for it all (with my newer car, i just got the cheapest version oil change (around $ 20 or so), but, since this car is older, figured it can’t hurt and may help if they said so.
They vacuumed the car, cleaned windows, too.
Great process all together.

My oil change here can be described in one word: messy. When he handed me my keys, it had oil on it. I ignored it because I assumed there was just a little oil on his hand. No biggie; he works on cars. It happens.
Then I get in my car and feel my steering wheel: more oil. *Sigh.* I was in a hurry, and in no mood to complain. Besides, I have a black cover on it; it’ll come clean. I leave.
Then I notice a dark spot on my inside driver’s door handle, on the oh-​so-​light fabric. *Really???* So I start looking around.
I find an elbow mark (oil of course) on my center console, on that lovely might-​as-​well-​be-​white fabric. *Wth.*
At that point, I KNOW I should have turned right around to complain. But I didn’t. I had somewhere to be. I could have received at least a partial refund as they did get oil ALL over my interior (also on the joy stick and a few finger prints of oil on the passenger seat, where someone leaned over to get in the glove box).
Customer service was good. They were friendly, but rushed. If they hadn’t been nice guys, that seemed a little overwhelmed, I probably would have made myself go in to complain. Late or not. But I gave them a break, and quickly cleaned the oil off my interior on the way to my next destination.
(Next time, I will be going back to their competitor on Beach St. I shouldn’t have to check my interior for oil stains. Not to mention, I have never had to wait as long at Valvoline.)

Don’t go here! Don’t let the only woman that works there do your oil change, she over filled my oil and caused a leak!

NEVER GOING BACK.
Before going in I call to talk to someone: I said my car recently hit 50,000 miles and I needed an oil change, my brakes checked, and my transmission flushed — do I need to make an appointment for that and how much will it all cost? They told me to just go ahead and bring it in and the break inspection would be complimentary. I brought my vehicle in about an hour later. I walked up, explained that I talked to someone on the phone and stated everything I needed done. The assistant manager told me he didn’t know who I talked to but the break inspection is $ 14.99 per axle. Fine, I needed to get it done. AN HOUR LATER, with zero updates or even an initial ETA, my car is finally being pulled in. At that time I am told by the assistant manager «we will need to make an appointment for your brakes and transmission. They just threw me into this assistant manager position without teaching me anything and told me to learn for myself. Well, now is not the time to learn with a huge line of cars and only three guys working.» ARE YOU KIDDING ME? Fine, let me make an appointment, for a whole week later. I want to make my appointment for 10, but they tell me 9:30 just in case this hour process somehow takes three hours — and the mechanic will not stay late. So, the following week I bring my car in at 9:30. He had no idea of my appointment, and wanted me to wait behind the line of cars and had to go check with his manager when I said it was unacceptable since I made an appointment. The mechanic was extremely rude. I was asking him questions and he wouldn’t look at me and only gave monotone answers as if I was some sort of idiot for not knowing the mechanics of my vehicle. I then drop my car off, and an hour later receive a call that they cannot do my transmission fluid because I do not have a dipstick. WHAT?! I drive a 2009 Malibu, not a luxury vehicle, or a custom car. Why did they not tell me the week before that they would not be able to do these things before I made an early morning appointment on my only day off? I don’t care that it couldn’t be done, I care that my time was wasted. Instead, I could have been at the dealership getting this taken care of instead of wasting my time. On the plus side, he didn’t charge me for my break inspection. That’s honestly the only good thing that came out of this interaction. I am so disappointed. I have been coming to this location since 2004. Granted, until recently it was a Victory Oil Lap. But I figured I would continue at this location if the service was as good. Well, I can tell you, I will NEVER bring my vehicles back there, or to any Jiffy Lube location. I came to this location three times (once for my husbands car) thinking maybe it was just an off day for the staff — nope. Worst service I have ever received.

The service was horrible. They took my keys and asked me to wait a minute. 45 minutes later they asked what I needed. I asked employees several times about how long it would take. They kept saying «someone will be with you, shortly». 8 employees and 3 cars. They were to busy playing on phones and talking about the weekend. would not have stayed if not for a groupon. NEVER GOING BACK.

I over pay for oil changes all the time with jiffy lube for the following reasons: 1. They are fast 2. They vacuum the floors and wash the windows 3. They check for safety (filters, blades, lights, ect) 4. They top off wiper fluids.
Today I was there for over an hour. There was no wait when I got there, granted they did rotate my tires, it wasn’t busy. While my receipt claims the floors were vacuumed they weren’t, at all and I really needed it. They didn’t put the cap back on my tire after refilling it :/​a detail I didn’t notice until I got home. I guess I’m just disappointed that it took so long and the work was so sloppy. I asked for my blades to be changed, they weren’t but that didn’t make it on my bill so their loss as I am perfectly capable of changing my own, but was feeling lazy this morning. I expect the signature service when I’m paying the epic signature price.