Best Buy

I was searching for a Otter Box for my new Kindle Fire 8, and I stopped here because I had gotten one for my previous Kindle at a different Best Buy. I looked around for the Kindle accessories on my own and after looking everywhere I couldn’t find any. I found the Kindles but hardly any cases. I finally found a staff member to help me and he couldn’t really help me so he went and asked someone else and came back with an answer that I should check online on
because that is So I went home and did just that. However they don’t sell them on
. I ended up getting one off amazon after a lot of searching. I’m giving this store 3 stars because while the staff is friendly they never seem to be able to answer any questions or simply say check our website. This wasn’t my 1^st time here and leaving without a answer.

I’m tempted to update this review and raise the rating to a 3 star, but that will have to wait for another time.
I do believe this is the same store as
9581 Sage Meadow Trl
Fort Worth, TX 76 177
Phone number (817) 750‑5330
and
9494 N Fwy
Fort Worth, TX 76 177
I find it odd there are two different Best Buys with two different addresses, but they are really the same one physical location. I am wondering if Unilocal could figure out the discrepancy and merge the reviews into the correct one location maybe? I’ll go ahead and post this in both locations, but note I have written a previous review for the 9494 N. Fwy location.
I have visited here several more times since my last review. I continue to leave a bit frustrated each time. It isn’t fatal, but I do think it isn’t necessary. I can’t name but one other electronics store that has such a impact on me, except a huge massive one on the other side of the metro. But their customer service is soooooooooooooo poor, I won’t go there unless I have no other choice.
Lest I digress…
so I’m trying to get rear speakers on my new surround sound to work. I am hoping to go wireless, so I don’t have to run the speaker wires across the living room in some odd fashion. I decided, for the first time, to do an online purchase through Best Buy that I pick up at the store. It worked fairly well, that portion wasn’t too bad. Maybe they get a three star now?
Guess what, the device didn’t work. That has nothing to do with Best Buy, but I decide to exchange it. In I go, device in hand, drop it off at customer service, and decide to go talk with one or more employees in the home theater department.
They have a nice home theater room, two rooms with every imaginable TV and accessory flashing bright this and that. The set up is nice, and the sound and visuals are great. I am not often tempted to want to purchase something so casually, but their sound and video is quite nice, to be honest.
An employee comes around, Shane. He was not only knowledgable, but friendly and seemed to enjoy his work. I think this is an absolute first for me at a Best Buy. Knowledgable and not in a hurry to shuffle me through. We talked at length about what could be causing the problems with my rear speaker wireless connection, options, and then covered some ground about receivers and speakers. He was not only knowledgable, but able to refer me to an outside vendor to repair a speaker, a service Best Buy doesn’t offer. He seemed to be at the cross section of electronic home entertainment and knowledge. A real treat.
As I walked away back to the service counter, I had decided to up my rating to a 3 since I had a great experience.
The counter wasn’t busy, so the lady asked me how she could help. I told her I wanted to exchange the speaker setup I had dropped off about 15 minutes ago. She asked me if I had gone to find another. I said no, as I don’t know where it is located and wasn’t sure how this exchange worked. She stated «well, if you’ll go find one, we can exchange it for you.» I stated I wasn’t sure where to begin looking. She said she didn’t know either, but maybe I should start with the home theater section.
Then she stared at me, waiting for me to walk away I guess. I asked, do you know if you have any in stock? She checked her computer, stated they had one, and then stated if I hurried, I might be able to get it.
That exchange hit me wrong. No offer to find out where it is located or to contact a sales person to help me find it. They have paging systems and she could have been on it like wet on water. Not even a smile or any warmth. Just dry business, like I owed it to her to find it on my own.
Off I go. I wander back to the home theater section. Shane wasn’t there or visible. So I wandered around for about 15 minutes. I covered some ground, looked up and down isles, waited to speak with another associate who was busy with a customer, and looked some more. Realizing I wasn’t going to find this one box in amongst so many isles of boxes, I just stood in line at a random nearby counter waiting my turn.
Their rating is back to a two now.
Around the corner comes Shane with a boxed receiver. He said after I walked away, he looked it up and found only one left. He went in back to find it and decided he would bring it to me.
THAT is customer service. The lady at the counter needs to take note.
I’ll leave them at a 2 for now. But Shane needs a raise and a promotion, but keep him on the floor. He knows what he is doing and seems to care about the customer.

Came in to buy a dryer because ours broke down. Juan helped me out and he was awesome. Best service I’ve gotten from any best buy I’ve been in. Will definitely be back to this location when purchasing home appliance. He let me know exactly what’s going on and was very good at keeping me happy. Thanks guys.

This store wouldn’t honor a price match on a product for 5 $, Fry’s wasn’t a «local competitor» it was «too far away». Explained to manager there were dozens of Best Buys between here and Irving and he told me «well maybe one of those stores will honor the price». I didn’t make your price guarantee policy, your company did, why not honor your companies policy? I’ll never go to this store again. Lose a customer for life over 5 $, great management BB corporate!

I was ordered ipad mini through online and it has to be pick up in this store only. I had to drive almost 1 hour to pick up this stuff from my home and just to find out that my order has not been there and the worker there cancelled my order without any notice. The staff there were not very helpful. I went home empty handed.

Worst customer service experience ever. Samer needs to go back to training on how to greet and treat customers. Unfortunately he was the only person willing to help while the other «workers» walked aimlessly around the same store or were huddled up chit chatting. Needless to say, I won’t be returning to this location.

I’ve had pleasant experiences here with the computer section. But negative with the TV section.
Nick and Austin with computers are excellent and after Christmas bestbuy had some good deals on open box stuff. Picked up an HP desktop that turned out too be too good to be true and had to bring it back. They refunded my money and I ended up with an open box iMac (what I wanted originally). It ended up costing me more but I couldn’t be happier.
I’d give a 5 star had the TV guys not been ignoring me. I’m waking around with a freaking iMac box looking at tv’s you’d think they’d be interested in selling one.
So it goes I guess.

Our most recent incident– My husband walked in with our two toddlers to buy some Fitbits and after speaking with the first worker who said he would go get the keys he waited for about 10 min before asking someone else who said the same thing and after waiting for 35 minutes with no help from anyone he walked out with no purchase. It was a complete waste of time when all he wanted was to go in and out. We did speak with the manager afterwards (phone call) and he was very friendly but the service there has been so bad time and time again that we will never go there again. We do have a best buy card and will be taking our service to the Hurst location even though we live in Keller.