Sixt Rent a Car

This is absolutely the worst rental car experience I have ever had (out of hundreds). Two hops just to get here from airport (none of that explained). 20 people in line in an incredibly cramped office. Agent were super slow. Not all stations were even open. Never again. Never.

Single handily ruined my vacation. Wait 1.5hrs for their shuttle to pick us up at Port Everglades. Then waited 1 hr in a line of 5 people to get served. Speed and efficiency is not their strong point. I only needed the car for 5 hours as I have a late flight flying out of FLL. The «manager» tells my my reservation is for the day and returning at 9am the next day. If I return the vehicle only after a few hours the car rental will be charged from $ 70 to $ 140. I was floored when she told me and at this point I’m ready to go off on them. I told her I called before I booked about returning early and I said I could not rent the vehicle out for just a few hours. 3 hours have already been WASTED with this rental car company. I told her to please cancel my reservation, then she sucks her teeth and tells me I have to cancel online. I said «I’m standing right here right now asking you to cancel since you have the reservation in front of her». She hands me back my stuff and told me she can not help me anymore. Wow I am just truly disappointed at her customer service and the rest talk rules of Sixt. They can easily rent this car out twice within the day when I return early and make more money off the car. Instead they have the stupid rule of charging you double the rate to rent early return. My parents and I booked from here and my parents almost did not rent the car from them because they reserved a Benz and then they said no we have to Benz’s, same counter person who helped me afterwards BTW. My parents were offered a Volvo and have the nerve to tell them it’s the same category car while they are Audi’s and BMW’s sitting on their lot. My parents dropped me off at the airport as I tried to figure my day going good forward. Luckily I tried another car rental company, the service I got was a complete 180. I told her I just need a car for a few hours now and does she have cars available. She told me yes and she’ll give me a full size fully covered for $ 70 usd. I was over joyed at the service that I have received and I got a Chevrolet Impala to drive. Big bonus was this car rental kiosk is right at the airport. Sixt kiosk was not and you will have to wait forever for their shuttle service. Please do not get tempted on Sixt’s cheaper rate. It’s not worth it, I will never rent from them ever again. If you guys want cheap car rental in Fort Lauderdale, go check Payless car rental in FLL (954) 358‑0303. Extremely friendly and helpful compared to Sixt. Ended up being cheaper in the end and save yourself time, head aches and frustration.
*Update*
Just to give an update on how they tried to resolve an unhappy customer. They reached out to me via Unilocal.But it’s an automated message asking me to give them my e-​mail, which I did thinking I was going to speak with a representative. All I got was an automated e-​mail saying they would give me a $ 100 on my next rental just to keep my mouth shut. When I asked for someone to contact me. Never gotten a reply from Sixt. When there are constant 1 star reviews of this place. Renters beware, please do not fall victims of their cheaper prices. Do more research and rent from bigger rental car companies, they will give you better service and the cars are always newer and cleaner. Don’t let Sixt ruin your vacation!

Awesome experience. Open ²⁴⁄₇ and the only rental place I received a better car than expected. Rafaela was great! My new go to rent a car spot in Florida

WORST customer service! Especially the reception and manager attitude were very bad except for the shuttle driver! BEWARE of the ADD TOLL FEE as well. They didn’t mention about it and then u got charge a lot by the end of the day! Scam!

Very bad experience. They are not prepared for the number of customers when cruise ships come to port so be aware of that on Saturdays. We waited for over an hour and we made very little progress in the line. We ended up cancelling our reservation.

Quite possibly the dumbest queuing system. Ever. Car is nice. Queuing is dumb.
The front desk folks were friendly. There was some language barrier between the info desk and me. Those were resolved by and large with hand gestures.
All in all, not a bad experience per se. Just dumb queuing and time consuming.

Car was great but customer service after the return was lousy!!! Tried to reason with the agent but she could only see her side. Very closed minded.

Awesome vehicle, friendly service. Free lunch from a truck vendor that was awesome. We had an SUV and they kept us loaded and drove us to the airport in the SUV. Will check them out again for sure when We are back in Lauderdale.

by far the WORSE customer service I have ever experienced 2am we’ve landed & nd no car rentals available the over night staff was not helpful very nonchalant about the situation brushed off the issue with a «what do you want us to do?» Never again would I consider nor do I suggest doing business with this company not only did they not try to fix it they literally dropped us off on the curb to add not one Mercedes was on the lot! Luckily thrifty was very happy to help us they were available at 2:30am! Which was when we eventually got back to the airport I am livid with this company.

We had a good experience with Sixt recently for our trip to Fort Lauderdale. The service was fast and pleasant. I was a bit nervous as I only had the confirmation number and because of other’s review from another location. We had no problem at all and they offered us a complimentary upgrade, Return was smooth and easy and the driver was already waiting to take us to the airport. Will surely rent from them again.

Great selection of luxury cars, at a solid rate.
Pretty friendly service,
Nice establishment,
They are growing and this chain may actually be successful in the states. (German company)
The reason it’s only 3 stars —
No indication that they only accept Major CC (no debit)
Not on the website, or when you call. And if you do not have the major CC, its game over. They let me walk right out of the door, no apologies, on a $ 300+ rental, without a care in the world. I am local so this didn’t totally screw my plans, but had I been traveling, it would have.
Also, I called in to confirm my reservation. Twice, Both times I was told that they could not confirm my reservation because the system was down. Both calls were separate reps, and they both did not apologize, and were very quick to get me off the phone. Again, I just thought. what if I had been traveling? This would have really hurt my plans. IF your system is down, your employees should provide an explanation and offer some sort of assistance, rather then «call back later tonight»
Step up that customer service and its easily a 4 star. potentially 5,