Fox Rent A Car Fort Lauderdale

Very bad experience. They are not in the airport– you have to take a shuttle, which is fine. Once we got there, it was an unorganized mess. It looked like a big used car lot. My husband waited in line. We reserved a midsize car and we got a Jetta. Not sure that is a midsize, but we just wanted to get out of there. The car was terrible. Every time you stopped it, you could not get the key out of the ignition or even turn the car off. It was an ordeal, and if you were not gentle the key could break.
Since you can’t pay the tolls in S. Fla as you go, we get a bill for our tolls once we got home. We had four which totaled about $ 3.75. They are charging us $ 15 admin fee for each one — that means they are ripping us off for $ 60. Why not just put the actual cost of the tolls on to our credit card?
Stay away!!!

Cheapest price, very decent, cleans and non smelly cars! Impress– love the fact they let you select the car form a whole section. Easy reruns and the sunpass deal it’s amazing!

Stay AWAY! They stole our money, they charged us twice, and when we contacted them on the phone and email, they say our name is not iin their system! I showed them our bank receipt and they wont reply! DONT GO THERE!!!

So from their website it makes it seem like getting to the rental shop via shuttle is an easy/​smooth process, it’s not. Once I finally got to the shop I had to wait atleast 45mins in line to even start on the paperwork. The car selection was okay, after finding the one we wanted it wouldn’t start so we had to settle for one that was not quite as up to date. After its all said and done they really get you with hidden fees. If for some reason you choose to rent from them get them to thoroughly explain the toll booth «deal». It was not explained to me at all and I ended up paying over $ 100 in service fees because of toll booths. My advice is spend the little extra money the other car services charge, it’s worth it!

Save yourself the headache and lack of any customer service at FOX rental car by Fort Lauderdale airport. Don’t expect any of the employees to offer you a warm welcome at their shady business, but expect to be passed on from one rude employee to the next. Of course, you can always ask to speak to a manager on duty, but be warned, you will be waiting a very long time, as I’m sure they are fully aware that you have a flight to catch. Our call for the manager was needed as, when we returned the car, they found 6 pieces of hair in the back seat (we have pictures), and they said they will have to charge us a detailing fee, but the employee also goes to say, we expect some sand in the car, but, you have hair in the back seat. So, we literally picked all six pieces of hair from the back seat, and said, how is that. The employee was not happy with that, and mumbled something under his breath. So that was when we asked to speak to a manager. No one ever showed up. We literally had to corner a manager to explain our situation to her. Judith it was, did not seem to care, and apparently we were wasting her time.
It also says a lot for a company, when the entire bus heading back to the airport, was full of similar stories, hidden fees, and frustrations. If you try to have you issues resolved on premise, be warned, its truly for the very patient. Expect long lines that never seem to move inside. But hey, you can probably kill some of that time meeting some nice folks inside with similar dissatisfaction’s.
I’m not some new guy that has never rented a car before. I happen to work in the airline industry, and rent cars on a regular basis. This however, was my first, and most definitely my last time using FOX rental car. I understand all the rules and regulations, and yet, this company has figured out a way to nickel and dime you to death. I’m not really certain how I ended up paying $ 20.99/day for the Loss Damage Waiver, when I specifically said to the agent, I am declining. Finally, on top of it all, it has been over a week now, and my refundable $ 150 deposit has yet to show up in my account.
Do yourself a favor, and just stay away.

Hood Car rental. Stood in line for almost 1 HR. Wow. The waiting area was hot as hell. These cats don’t have AC. Come on man. For real.
Who am I to complain, you get what you pay for. Had no other choice since I missed my connecting flight
Next time gonna stick with enterprise

This was not the best decision on a place to rent a car. The cars are dirty the help is rude and condescending my car had water spots on it I asked if they could wash it they stated they didn’t have enough help to do that. I must say that he car they rented me was nice but could have been cleaned. The counter had three people there who where very rude and try to sell you stuff you don’t need like their insurance, tolls navigation stuff. So by the time you get a cheaper car through them you end up paying more than a standard rental car company plus you don’t have to take two shuttle buses to get to the car,

Booked through Southwest. This was the cheapest option. It wasn’t clear that this was offsite, this was my first disappointment upon arrival at Fort Lauderdale airport; My fate and feelings were shared by about 50 other people who together learned we have to lineup to be shuttled to their location. It was only about 10 minutes away, and maybe it was the slightly annoyed customers that that reflected back off the employees who in general seemed to have a bad attitude.
After all the mandatory up-​sells my original $ 108 quote wound up being $ 268 for the week. Totally not worth it to start your vacation on a bad note.
SunPass:
They asked where we were driving, Key West. They said you need Sunpass for tolls that cannot be paid any other way. Well we were only driving through the toll once on the way down once on the way back. Our options were to pay about nine dollars per day ahead of time for their Sunpass option. Or if we didn’t take it and pass for the tolls would be charged $ 15 per day per toll for every day we have the car. $ 105!
The driver who picked us up was cranky. But the one that dropped us was only only slightly cranky…
Drop off was efficient. A nice woman came to the car with a handheld scanner and printer. Done in one minute.
Overall I recommend avoiding this place. It’s not worth your time or money.

My experience with this fox location was terrible.
3 con artist are greeting you when you come in.
Try to push the sun-​pass for my 2 weeks stay at an additional $ 120 fee.(insane)
Told me that I would look ridiculous inside an economic car and tried to convince me to pay $ 300 more. I rejected all their offers and than they said that an additional $ 87 fee is require. Inside the fee, there is an airport fee (THEY ARE NOT INSIDE THE AIRPORT!!!) and many more ridiculous fees. They pretend to be cheaper than other rental companie but they are the most expensive.
The car was dirty and full of scratches (which I documented before leaving the disgusting location. I will never use Fox again. There are always hidden fees.

Do not rent your car here.
— You have to take 2 different shuttles, very inconvenient.
— I’ve got a filthy car
— Although you may think you’re getting a good deal (that’s what I thought), you’ll likely end up paying as much as for an Avis vehicle. We went through a toll road, and our toll was only $ 3.45, however, we were charged a $ 60 «convenience fee» and invoiced $ 63.45. In other words — rip off.
I’ll never use this car rental company again and do not recommend it to others.

Ok this is my 3^rd time renting form this location why I keep doing it I don’t understand. The first time was great service ever since then downhill omg this is an airport offsite location and there are only 2 rental agents working. Just imagine what the line looks like. Installed of getting the line down they are too busy trying to sell upgrades and GPS rentals to people. How about cutting down on the sales pitches when your line is out the door. Never mind the shuttle buses needing A LOT of febreeze. I think I’ll start paying more for the other chains that seem to take care of their customers.

Flew into ft. Lauderdale airport and took the rape van shuttle to the fox rent a car location. From the moment I showed up, I felt like I could have been raped at any moment. I also had to use the restroom and there was shit and piss caked on the floor, it smelled like the elephant house at the zoo. The employees were less than helpful and actually gave us he opposite off what I reserved 3 months ago. Overall, this rental car shindig should be put out of business and never allowed to open ever again.

This place is a sham and terribly run operation. Waited in line for 2 hours to get our car (not even the model we had reserved) while aggressively and ridiculously repeatedly unsold on cars, insurance, you name it. Incompetent employees all over the place. To top it off they were refusing to let me note the car condition slip that there were numerous chipped paint spots and one door ding because they «weren’t quarter sized.» Said I couldn’t note it myself. This is the kind of place that would then accuse me of all kinds of damage. Don’t rent here. Don’t let your friends rent here. Avoid!

I wish I had checked this company out on Unilocal before dealing with them. They are the most pittiful excuse for a rental car agency. It took an hour plus standing in line. When we finally got up to the desk, we realized why it took so long. They spend a rediculous amount of time trying to upsell. Never again! A freaking hour!

I agree with most others. When I walked into FOX my wife immediately asked me if I read Unilocal reviews before booking which unfortunately I did not. I felt mislead by the location but this was my fault for not reading carefully.
The office could have be a field office in Afghanistan. It was disgusting. The rental agent was pleasant but tried to up sell me on a «loaded» Chrysler 300 and a toll pass but I guess this is to be expected.
I drove away in a Jeep Cherokee only to realize at my last stop that the key fob could lock but not unlock the door. Pretty inconvenient when trying to get in. I did figure out that the keyless fob had an emergency key so I wasn’t stranded. The other problem was the brake pedal was sticking!!! I called road side «assistance» and asked them to meet me at the hotel with a new car but this was not doable. They told me to drive 30 minutes back to FOX with my broken braked car and they would have a new car waiting. Of course, I showed up and the office had no idea I was coming back.
They replaced my car with a KIA that was so out of alignment that driving on the highway felt dangerous.
On the bright side, the return process was easy.
Remember that old commercial. This was definitely «not exactly». Saving is minimal after fees. Would not use again.

You have to be kidding running a business that operates on customer satisfaction with the WORST customer service I have ever experienced. They locked me in with a non-​refundable rate, and when I show up to claim my car, I have fees added on top of it? That is a direct violation of the contract they provided me with, and of course, it is impossible to get in touch with their customer service representatives.
So I either have to forfeit the non-​refundable money I paid online or pay this additional fee to get my car. Total hoax. I would NEVER rent from them again.

I DID have a terrible experience with Fox, but the manager Andrew 100% changed my outlook on the company. We went in to drop off our car and to speak with a manager about our troubles with the car as well as the horrible customer service representative Angela who previously yelled and called me names over the phone. I since then deleted the video recording of Angela and mines conversation I posted on my old review because the situation is being taken care of by upper management.
Andrew was beyond kind, and aligned with us about how we were feeling. He took our complaints to heart and was genuinely upset at the experience we previously had with fox. He is passionate about his work and Fox is SO lucky to have him representing the company.
THANK YOU ANDREW LOZANO! You really made a positive impact on how our vacation ended :)

Misleading.
It takes 2 shuttles to get there from the airport, the pricing seemed great however when we got there it was more than what the final price was said, so we ended up paying the same as the popular brand name rentals.
The passengers seat was broken and way too low, the trunk leaked, thus our laptop and luggage was soaking, and no one was in a hurry.
I won’t be going back.

First off, the car was fine. It was reasonably clean handworked well.
The customer service experience was frustrating. It took a looooong time to make my way to the counter. The interaction with the sale rep was tailored to separate me from my money by pushing all manner of add-​ons like insurance, Sun Pass, GPS, etc. The rep was polite — probably just doing his job. All of the counter reps were easily distracted from their customer by other workers asking questions.
I stood around for about 15 minutes waiting for someone to bring my car up.
The whole place gives off a dilapidated vibe. Dingy, dated and dirty.
Not using them again. There are better options that are only a little more expensive each day at the airport.

I believe this may be my first ever 1 star review.
I must warn everyone though not to rent from here.
Our flight was delayed and we landed in Fort Lauderdale at midnight.
I got on the shuttle bus to save time while my husband waited for the luggage.
I walked through the rental car terminal and didn’t see the fox sign.
I had to ask someone where fox was and they said I had to stand curbside and wait for another bus at stop 7.
I saw the sign with numbers and called. It was an automated number and no one answered.
Sixt and ace vans drove by 3 times and no sign of fox van. Called the actual location and waited 20 minutes on hold to speak with representative. They never picked up and the shuttle showed up 40 minutes later. My husband actually came and met me before the shuttle came.
1 person working the counter and 5 people in line. Finally the manager came out and helped the next person. He made so much small talk and flirted with her that he didn’t care about the line.
Worst service ever. Low rent. They have to print out 2 copies and make you sign both cause they are not up to date with process. Checking out took forever at the gate too.