Rock Honda Service Center

Have had several service appointments for my Civic SI at Rock Honda. They have ALWAYS been excellent! The last 2 times, Rachelle has been AWESOME! She made sure everything was taken care of and followed up with messages about the progress. It is a NIGHT AND DAY difference between Rock Honda and Metro Honda (Monclair). I have had HORRIBLE EXPERIENCES WITH METRO HONDA! (See my other Unilocal review of Metro Honda!!!) Rock Honda is quite the opposite, much to my satisfaction. They are REALLY BUSY though, maybe because of the excellent service they provide! Thanks Rock Honda…

This place is awesome. Maria at the service counter was great! She was friendly and on point !! This place is Clean and very spacious. Free drinks and the waiting area well kept and comfortable. quick freeway access. Will be back for next Honda service.

Reuben, John, Arif, and the rest of the crew at Rock Honda are just simply awesome. We have had many bad experiences in the past with so-​called mechanics and have developed a deep, general lack of confidence in most service centers, but Reuben and Rock Honda have gained our trust. The friendly, honest, smiling service advisors are a reflection of their boss, Reuben, who has treated us like family. We appreciate their hard work to earn our business and will remain devoted customers to the Rock Honda service family! Thanks Reuben.

This will be the last time I come to Rock Honda for service. Once they got water in my remote (the gentleman’s hand was wet from washing cars) and the service rep attempted to charge me for a new key remote after they couldn’t get it to disengage the alarm or start the car. I refused because the remote was working fine when I handed my keys over.
Now each time I arrive for an oil change, the prices drastically increase. Today I was quoted $ 49 for a basic oil change and an additional $ 19 for a tire rotation. $ 70+ seems a bit unreasonable for an older ’07 Honda Accord. Their rational is that the oil prices have surged. Ok, so why am I paying $ 50 for synthetic (fake) oil? And why did the charge for tire rotation increase? Rotating tires have nothing to do with the surge in oil prices. 5,000 miles ago, it was $ 55 and I thought that was outrageous. At this rate, next time it’ll probably cost me $ 85 to change the oil in my Honda.

I love going to Rock Honda for service. I am sure they will get my car fixed and safe to hit the road. Thank you guys you are awesome. I never regret going there, Wether I buy a car or have it serviced. Thank you all.

I was having a really bad day and had to get my car towed in to the svs dept. But everyone I encountered was polite and friendly, especially Maria.
Haven’t gotten the car back yet, so the 5 stars may change… we’ll see! Either way I left with significantly less stress than when I arrived. And the shuttle drivers are friendly too.

The Best service! !!! Shop Foreman Jim Powers made sure to find solution to my problem in a Great comfortable way getting me in and out in no time. Will return just for the Service with a smile!

Had my 2^nd service in this place for my 2015 Pilot. Very disappointed because they removed my K&N air filter and replaced it with the disposable air filter without informing me. Can’t tell the difference of a K&N filter and a disposable one? I left a message to the service manager and its almost 24hrs still no return call. This will be my last business with them.
Issue has been resolved. Just human error and they went above and beyond my expectations to resolve it. Thanks to Ruben (Service Manager) and also to Stefani.

Awesome deals all the way around! Cedric, Sal, and Josh made us a killer deal on a 2016 Accord Lx
Thanks guys!

This service department has great customer service. I live all the way out in Orangecrest in Riverside and am willing to make the 45 minute drive here because of how great the service is. Andy F. helped me out today and he was awesome– very outgoing & personable!

Appointment at 9am
Said it would be done in 4 hrs I’m still here and it’s 1:41
I have things to do Its FriiiiiiiiDay!
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I updated my Review on the service department as my Service Advisor Arif Khan was very pleasant, great customer service and accommodating to my needs.
I had to return to the service another day for a totally separate installation and it went very smooth. All staff was kind, friendly and helpful. I’m Pleased to say I received Great Customer Satisfaction on my service visit both times.

First off I want to say how pleased I am yet once again with Rock Honda. Specifically Stephanie from Service Department. She made it a point to see past my scheduled appointment roday at 1pm and squeeze me in early. I had finished my errands early and my car has been serviced in less then 45 mins. Now I’m home early relaxing at home with my daughters. True Customer Service at its finest.

I am extremely pleased with the Express Service Department at Rock Honda!!!
Taking my 2009 Toyota Camry Hybrid for service here is always a pleasure. I’m greeted with friendly, knowledgeable and professional service. They take my car right in, I get a cup of Jo…(Courtesy Starbucks coffee), grab a donut and listen to some great music in the very comfortable lobby. Best of all they get me back on the road quickly. Jim the service manager goes out of his way to ensure I am totally satisfied … I definitely am!
Will continue to refer to my friends, family and clients.
Thanks again,
Todd L.
Upland

I came in with an open appointment on a Saturday thinking it would take ages to get my car serviced. The advisor, Andonios (Tony), was well aware of the issues that needed to be addressed and kept me updated throughout the day. They even finished before the promised time. I will definitely come back here for all future needs of my SI.

Looooove all the staff at Rock Honda!!! Customer service to the Tee!!! Never have to wait and always eager to give me a ride wherever I need to go if my car will take too long! I will always take my car here even if I don’t have a honda!!! Love The service from Ruben, John and the rest of the staff

We had some warranty issues with my wife’s 2009 Honda Civic and kept going to the same local dealer with not much help. Then we decided to drive a little further. That’s when we found rock honda. All I can say is wow! Ruben Serna, the service manager and his staff, were amazing. Ruben walked us through every aspect of the service process And went above and beyond to make sure we were happy with our honda. Rock Honda has earned our business and when we are ready to buy a new Honda I will buy it here. Top notch rock Honda