William Stacy, OD

I have been in here a few times over the last year and a half or so and I am always very impressed. The have a great selection of frames and it is a nice location. More importantly the customer service is top notch! I have had my eye exam with both providers there including Dr. Stacy himself, and enjoyed my interactions with them both. They go above and beyond to make sure you leave with the best vision possible! I recently had to get my eyes checked for a possible prescription change and not only was I given trial lenses before ordering contacts, but Dr. Stacy wanted to be cautious and extra certain that what my eyes were showing that day of the exam wasn’t skewed due to my over wearing my old contacts for too long. He made the time to see me again a couple days later and had me wear my glasses to ensure my eyes had a break from the old contacts and we checked my vision again. Thoroughly impressed, to say the least!

Office staff is everything. Staff gave false insurance info and was hard to understand. Cancelled my appt and took my business elsewhere.

I’ve visited this office awhile back for an exam and new glasses. I was very satisfied with the service they provided.
Fast forward to yesterday’s visit. I did not see Dr. Stacy this time, but instead Dr. Phan. I found Dr. Phan to be quick, efficient, and very willing to explain each test result in detail. At the conclusion of all the tests it was determined that my current prescription was adequate and I was good to go.
Not sure about the reviews that cite the roped off frame area as being a turn-​off. I accepted it as a way for a small office to give the patients optimal opportunity to select needed products without being hassled by lookie loo’s.

We ordered our son’s glasses 5 weeks ago and were told at that time that we would receive them within a week. After multiple excuses, we are still awaiting his glasses. This business is unreliable. Time to contact VSP.
Update: We finally received our son’s glasses from William Stacy, OD’s office and the prescription was wrong. The lens were put in the wrong side! We received our refund, went to Ann K Miyamura, OD office and our son’s glasses, with the correct prescription, were ready for pick up the very next day!

I stopped in to see Dr. Stacy because I had my eyes examined a couple months prior at an opthamologist in Placerville who wrote me prescriptions for glasses and contact lenses that weren’t right. After a couple return trips I was told that was the best he could do for my right eye in which I was near sighted. I went to Dr. Stacy for a second opinion, mostly on one eye. He took a great deal of time in testing my eyes and explaining things. It turned out the prescription from the first doctor wasn’t correct and Dr. Stacy wrote a new one. He ordered new right lenses for two pairs of gasses I had with the old prescription and replaced them in his office, in the frames that I already had while I waited. I can finally see clearly! What a huge difference it makes. He also ordered a new contact lens which should be in this week.
Dr. Stacy was so patient and answered all the questions that I had. The glasses are great. I wish I would have gone to him a couple months ago and saved myself a bunch of money on lenses that weren’t right.
I read some of the reviews here about shopping for frames. I already had frames but I browsed through the frame selection while I was waiting for my appointment, just to kill time. Nobody stopped me from looking or followed me around either time I was there, so some of these reviews are rather puzzling.

I called a few times to ask insurance questions and whatnot. Both the people I spoke to were polite and helpful.
The older woman who was trying to «help» me was terrible. She actually said «don’t even go there» when I asked about a smaller size for a pair of glasses I liked. She was very rude and condescending.
Left without buying anything. There are plenty of options in this area. Don’t need to be treated like that for any reason.

OK, here is the situation. You need glasses you go to this place to check out the offerings. You walk in, the glasses section is roped off, yes, like a night club. Let me repeat that, the space where all the frames are at, is roped off — a black velour covered rope must be unhinged for you to go in there. OK, you now have access, the woman will NEVER leave your side. She will also ask you if you have insurance even before you state that you want to make a purchase. Now, I got to keep it real though, their frame selection is GREAT, better than anything in Sac, EDH, Roseville, etc. Their rude ways would never get my business. Oh, another thing, about 70% of the frames are locked, if you want to try something on, you have to let the lady know, she’s at arm length so no worries.

Horrible just horrible!!! Do not go. You will regret it! I could go into detail but it just upsets me to even think they can treat people that way. I wish I could give 0 Stars.

I went here because they accept my insurance. I saw the reviews and was very hesitant to come in. I was seen by Dr. Phan who is very personable and easy going. He explained every tests and made me feel at ease. When I returned to pick up my glasses, he said hi and started chatting with me about weekend plans. I really like Dr. Phan and would have given 5 stars but the office staff sucks. It took a good two weeks for my glasses and contacts to come in. I had to call them to ask. I have double coverage and it was like pulling teeth trying to get the two staff in front to understand I can use both insurances to pay. Let’s just say, they billed only one and I’ll work on my end to get my money back for the second insurance. Overall great doctor but office can work on their service.

This place is pushy and rude. And it’s sad because they have a nice collection, which I wasn’t even able to look at, because the ‘buying manager’ would not leave me alone for ten seconds. Every time I would pick up a frame she would snatch it out of my hand and put back on display meticulously while asking me twenty questions. I told her I was having trouble finding frames I like and would appreciate browsing for a bit. The fourth time she took something out of my hand I about lost it. Said I’ll be leaving now, have a nice day. I don’t think I was there for even a full minute. Horrid service.

I have know Dr. And Sharon Stacy for many years. Knowledgable and Professional office, with a beautiful selection of frames. Highly recommend.

My family & I WERE customers of Dr. Stacy until today when his son, Richard, told me he was too busy registering his kids for school & didn’t have time to deal (and I quote) with my BULLSHIT.
My son took his glasses in for warranty exchange because the frame broke. I was told to bring the glasses in & they would be sent to Tommy Bahama for inspection. When Stacy’s office called & said the cost would be $ 75, I went to the office to speak with them personally. At that point, the office still had my son’s glasses (which consisted of the broken frame plus 1 lense that didn’t fall out) & did not send them in for evaluation. I requested that they be sent in rather than the doctor’s office making the evaluation. I was told that I should hear something in 7 – 10 days. After 14 days I called the office & was told that they hadn’t heard anything & would call. Richard called & indicated that the cost would now be $ 61. I explained that the frame was still under warranty & would come to the office to discuss further. I arrived at their office & spoke to Dr. Stacy as his son was out for a few hours. I explained to the good doctor the situation who then offered a used frame since they were not able to get my frame back. I agreed, asked to see said used frame. Dr. Stacy brought out a used frame he said he would give. I asked about the one lense that they had (we had the other that fell out when the frame broke). He looked around & indicated that his son may have set it somewhere else. I asked for Richard to call me so we could discuss the lenses. Richard called me while he was out of the office. This is when Richard told me that he gave me the lone lense when I came in the first time. I explained to him that I was not given the lense — it was still in the frame. I asked him if he remembered taking out the lense to give to me & that is when he became defensive & said he was tired of dealing with my «bullshit».
I called the good doctor to let him know that I didn’t appreciate his son’s language, that it was unprofessional. Dr. Stacy chuckled & said that he trusts his son and doesn’t trust me & that he was standing by his son’s version. No mention of the unprofessionalism. Looks like it runs in the family.
Sorry for the long version but it’s amazing that a company can be in business treating its customers this way. After reading the other reviews of this company, I can’t believe I’ve stayed with them as long as we have. I wish I could give less than 1 star because that is being too generous.
Needless to say, I filed a complaint with VSP & they’re following up on it. I reviewed the other optometrists in the Folsom area who have consistently good reviews. I’m moving my business down the street.

I read the other reviews prior to stepping foot inside Dr. Stacy’s and I was quite hesitant, but I figured what the heck. The office itself is nice and offers a wide variety of frames. I agree with other Unilocalers, majority of the glasses are locked in a case and I had to ask to see frames. The older woman (Dr. Stacy’s wife) handed me each pair, one by one, and never left my side. If it were anywhere else, I’d find this extremely annoying! However, I was already expected it due to the reviews. Anyway, after an hour of browsing and trying on frames, I found an amazing pair of Kate Spades. I placed the order, was told the glasses would be ready in a week (and they were), and went on my merry way. Thankfully, I experienced satisfactory customer service and was provided with awesome frames. I’d return.

In & Out
A trip or two a year to the optometrist is what I have been accustomed to for the past 2 decades. I alternate between stylish frames with current lenses and contact lenses on a daily basis.
I am new to Folsom, so my partner and I decided to check Dr. Stacy’s inventory after a tasty meal in the same complex, Palladio.
We ventured in and were greeted by a faceless voice with a body that quickly returned to her busy work; not her money making work– the customer. We announced we were looking for frames and one older man approached the two of us with questions that were seemingly normal. He released one end of a rope granting us access to the cluttered «retail area».
His seemingly normal inquiries continued until he announced that they «don’t carry brands that Lens Crafters does» as though they were ABOVE a national chain that would put their profits to shame, and ABOVE my current and preferred frame designer, Oakley.
Our interaction continued for another sentence or two until I told him I would just browse while he helped my fellow shopper.
At this moment the guy informed me that they «don’t allow unaccompanied browsers» (me) as if I were a suspicious customer that he did not trust instead of inviting his seated co-​worker to help one of us while he helped the other.
Over-​all I see this establishment as a waste of retail space and expect to see its doors closed with in the next year… Unless of course their overhead is bankrolled and not depended on profits generated by their own sales.
This establishment lost not only my business, but that of friends, family, co-​workers, and anyone else I meet that is shopping for eyewear.
Btw, these Oakley frames are NOT from Lens Crafters. I specifically chose to support small local businesses. Just not yours.

I don’t write negative reviews very often but my experience at the pretentious Dr. Stacy’s optometry was so strange that I had to. My mom is the nicest sweetest person and the manager — Stacy — treated her so horribly. My mom was looking for a particular brand of frames and was willing to drive for over an hour to get to Dr. Stacy’s optometry to get them. She just wanted to buy the frames and get the prescription lenses made at Kaiser where her insurance would cover them so she called this place ahead of time to ask if she could buy JUST THE FRAMES and get them filled at Kaiser — since this place didn’t take her insurance. The women on the phone gave her a friendly «YES, OF COURSE THAT’S JUST FINE! COME ON DOWN!» kind of answer so we made the hour drive to Folsom to find a pair my mom liked. They have a big VIP pole/​rope barrier between where customs enter and the area where you can see their frames. Sharon Stacy — the manager and frame buyer /​probably the optometrists wife– got to us after a few minutes and let us in the area to see the glasses. She spent about 10 intense minutes showing my mom glasses and then when my mom found a pair that she liked and told Sharon she wanted to buy the frame — SHARON BECAME SO UPSET. She didn’t understand why my mom would just want to buy the frame by itself /​not have the prescription filled with her and kept saying that she would do a good job /​asking who would be responsible for the frames if Kaiser broke them. We told her that Kaiser wouldn’t break them /​that Kaiser does a good job /​that Kaiser’s work wouldn’t be her problem after she sold the frames to my mom /​that the person on the phone said we could buy just the frames and that’s why we drove over an hour to get there. INSTEAD of apologizing to my mom for having come all the way here and telling us that the person on the phone made a mistake she basically told my mom she was lying and was so very rude to her. My mom asked if she could tell her the name of the model of glasses she liked so that she could buy it someplace else (since Sharon refused to sell them to her) but Sharon shook her head and said «absolutely not» in the most unfriendly, arrogant of ways and quickly put the glasses away. The younger people that were working there were very nice yet afraid of Sharon. Sharon needs to take a class on customer service because she doesn’t have any!

OMG! This place is very strange!!! My daughter and I just walked in to look at some frames and as we were entering the frames area, we were stopped by the owner. He asked if we need help and we told him that we’d like to check out glasses frame for my daughter. He asked us to have a sit because they’re busy right now. Really? There was only one customer in there and we can’t go in and browse the frames ourselves?! I’d not spend a single penny at this store and please don’t waste any of your time to go in there! A negative star!

Been here 2 – 3 times. All good.
Giving 2 stars because had an appointment at 5. And 5:35PM writing this comment.
Neither of Us time is free. Respect that !

It was one of those days where I was ready to spend some money on a new pair if shades. I had left my sunglasses at home that morning and I was ready for my 16^th pair… Yeah, I know… Issues right!
My mind was made up to go to a specific place knowing they carried the Dragon brand I wanted. I was excited!
My pregnant wife and I walked into Mr. Stacy’s store and noticed the staff was busy with customers, rather than interrupting we attempted to approach the «retail area». We were stopped by what seemed to be the receptionist who was assisting another customer with «How can I help you?»
I responded with «We would like to look at your sunglasses.» The gentleman behind the counter helping the costumer said sternly «Just one minute and I will help you.»
I thought to myself, they either do not trust customers or this guy is very controlling. I did not know what to think. My wife turned to look at me as though we were rudely disrespected and asked, «Do you want to leave.»
My intent was to buy Dragon sunglasses today and I was not going to let this guy deter me from my desire for new sun wear. I responded to my wife with «No, let’s look at the sunglasses and check this place out. If that is the service this place offers they must loose a lot of business.» As we stood there for 3 – 4 minutes I made my decision. There was no way I was going to give my business to this establishment.
The gentleman behind the counter finished with the customer and walked with us to the retail space. He asked; what I was looking for, and whether or not I needed prescription. I explained, I was looking for Dragon Sunglasses and no prescription needed. He stated they have Dragon (which I already knew) and grabbed a pair to hand to me.
At this moment I was confused, he clearly did not trust me, and the disrespect was overwhelming. I had seen 6 pair of Dragon sunglasses and wondered if he was going to let me try them all or just the few he wanted. After all he was the expert in what I should be wearing based in his comment of «This is the best selling frame and fit’s a prescription.»
I handed the pair he handed me and asked if I may try them all on, he stepped back from me and said sure. As I tried them on he began locking the display of regular Dragon eyewear frames, he said «you do not need theses glasses right?» I responded with no and asked if this was all the Dragon sunglasses he had. He said yes and I spotted a hip pair in the cabinet he locked. I asked to see them and he unlocked the display and handed them to me, said that I can put a prescription in them.
I thought to myself, did he not hear me say I don’t need a prescription? I put the pair on and they needed to be adjusted, I asked if I could adjust them and he said he would rather do it, fair enough. At that moment he realized I must be in the business of eyewear (which I am), he smiled and disengaged completely.
At that very moment I had had enough of the disrespect and poor service. I said «Thank you but I won’t be buying from here» and began to walk out. In doing so I stopped (for whatever reason I do not know) and said, «y’know, I came in here today intending to buy new sunglasses.» He rudely interrupted and said «No you didn’t!» I looked at him shocked and proceeded to walk out.
I could not believe what I was hearing… I was appalled, completely disrespected and had never been treated so poorly by another human being.
It’s important for you to know, my wife asked the rude gentleman as we walked out «Are you the doctor here?» He proudly said «yes.» Walking behind us as if he had just kicked us out.
No surprise I would not recommend this place!
Chris O.

Will never — EVER — step foot in this place again. Will also be telling my many friends to steer clear. My husband and I (and our 2 darling children) were treated like 2^nd class citizens here. We will happily be spending our large frame allowances elsewhere. The front desk person (the Dr.‘s wife?) was extremely rude and uncomfortable with us being in the store. My husband had been there earlier that week to try on frames and wanted to show me the 4 frames he was considering for purchase. I was excited that he found that many styles he liked! Immediately upon walking in we were glared at (children perhaps?)
«I can’t help you right now» said the front desk person .
«That’s ok. I just want to show my wife the frames I liked.» said my husband.
«Sigh…» said front desk person while trudging over to show us the frames.
2 well-​behaved k ids proceeded to sit and be silent. Front desk person gets very nervous and says:
«This is REALLY not a good time. I just let a girl go home.» (And that should be our problem becauuuusssse…)
«We don’t really need your help… just looking.» says my husband.
Front desk REALLY looks nervous, puts her hands out defensively and says:
«No…I can’t help you.»
I offer up: «Let’s go. It’s obviously NOT a good time.»
I won’t even go into what happened when my husband decided to go back in and talk to Dr. Stacy about the poor customer service. Wouldn’t YOU want to know if one of your employees treated people in the manner I’ve described? Apparently not, because the police were called. Yup.
In this day of people having MANY options for where to spend their eye care $$$, I can’t imagine spending my $$$ here. Take our advice (and it appears the advice of several other Unilocalers) and head to LensCrafters just down the way. They know the meaning of customer service. That is all.

Friendly staff and a great experience. We called were able to get a same day appointment. They didn’t push unnecessary times on us like the dr. office at Costco in Ranch Cordova.
Dr. Stacy was kind and took his time. Check them out!