H&M

This is now the 3^rd time I’ve come to this h&m with my merchandise credit and their computers have been down. Worst customer service EVER!!! This is a huge company and this shouldn’t be happening! Not coming back to this location

I only go here to get my children school clothes. They have the pants and shirt deal for ten bucks. It’s a steal. The clothes aren’t top notch, but for kids who are more than likely going to destroy them, they’ll do.
It’s not the most organized place. It was actually giving me anxiety!!! Walked out of there with three pairs of pants for my son, a bathing suit for my littlest guy, and 6 shirts for $ 65. Not bad. :)

Wow, they don’t do online returns in store! What a waste of a drive out to the sticks. Don’t think I’ll ever be back.

2015 Unilocal 100 CHALLENGE — ¹⁰⁰⁄₁₀₀
Friends stopped by during 4^th of July weekend, and the sales were great. Place was not so organized because there was a ton of people shopping, but cashiers were very friendly. The guy working the fitting rooms was a REALLY hard worker too. He had things moving fast and efficiently. Because of the sales, we got a great value for what we left with.

Very convenient location compared to Roseville. Easy access! No need to wander around a mall and you can park right in front of the store. There’s something for everyone. Just a matter of looking for it. I will say that quality is not the main priority of the majority of stuff you’ll find at H&M, but it will do for a few outfits. The price follows the quality. However, you CAN find worthy pieces at a super deal if you look close enough.
This specific location is pretty clean and decently organized. Very lit. The staff are always a pleasure and all smiles.

I was excited to find this location at first since normally the gidgets order their stuff online from H&M. Needless to say the shine wore off pretty quickly. Not only were things kind of in disarray when trying to find specific sizes, but the quality of customer service was non existent. It was almost like they asked these ladies at their interviews…“Do you feel you are better than pretty much everyone around you?” «Do you think texting and gossiping about customers openly while on the retail floor is appropriate?» «Are popping gum and being surly your favorite pass times?» «Is ignorance bliss and are you blissfully happy?» Mind you this did not even begin to cover Nurse Ratchett’s retail twin sister who was roaming around.
The icing on the proverbial cake was being told when I asked for a student discount while paying for the gidgets’ items, «Aren’t you too old to be a student?» No, honey. But then I would not expect someone who thinks customer service means the customer serves you to understand that some people do choose later than their 20’s to go back to school to better their professional lives. Sorry if that confused you!
Needless to say we will NEVER be back. Sorry kiddos, we will stick with online ordering… unless of course if mommy feels like a mind numbing afternoon dealing with people who are better suited to being mannequins than sales clerks.

I’m not sure what happened since last time I came in here, but the clothing choices they have for men are not very good. The clothing seems to having gotten cheaper looking while retaining the same price. No thank you.

This H&M feels a lot more organized than the one at the Roseville galleria. Although the employees here would benefit from a lesson in customer service. H&M in General has high-​ish prices for what you’re getting but when they have sales it’s great. The one thing that is kind of annoying is a lot of things that are on sale are not marked as such (so ask for a price even if it isn’t marked it may be on sale!!) so you don’t really know what your total will be at the counter. I definitely like the store but not my go to favorite shopping stop.

I rushed in the H&M store this evening to grab a particular sweater for my granddaughter. I walked in the wide open (propped) doors at 8:50pm and the girl inside yelled at me that they were already closed for the evening and to come back tomorrow at 9am. I told her I knew exactly what I wanted and she again said come back tomorrow. Um, no. Won’t be back. Ever.

All staff I encountered was very unfriendly. Would it kill you to be helpful and maybe smile?

The poorly designed parking structure, and spaces to customer ratio, eliminated any possibility of me shopping here.
H&M itself has lost my business because you cannot use a H&M gift card… on H&
.
And it smells like farts and self tanner.

I’ve been to this H&M several times but tonight I had an interesting experience and felt like I needed to write a review.
First things first, H&M does have cheapo clothing but it’s a lot better quality than the Charlotte Russe next door. However, there was a lot of merchandise that had lipstick stains on it. GROSS. That is unsellable and unsanitary so they should throw that stuff out.
Me and my friend found some stuff to try on however and headed for the dressing rooms. The dressing room attendant (a middle aged woman with short brown hair) immediately snapped at us and told we had 3 minutes to try everything on because they were closing. Ummmm… RUDE. I’ve worked in customer service before and I know what it’s like wanting to just go home but I would have never rushed a customer like that… I heard her being very short and rude to other customers in the store as well.
The saving grace was when I went to go pay for my sweater and scarf. The girl at the cash register was so sweet. They were having a 15% discount for students and she asked if I was a college student. I said yes but that I didn’t have an ID and she gave me the discount anyway! Even the lady behind me in line commented on how nice that was of her.
The customer service in the dressing room and the service at the register was NIGHT AND DAY. That sweet employee really saved my shopping experience here.

Location and parking are horrible so is the customer service. I had got in line for 20 min to purchase my clothes and forgot my wallet in the car came back in to purchase my clothes and the lady at the register made me get back in line horrible for that the line was even longer then before.

Secret to getting in and out quick go on a weekday before noon. I got in was able to try on clothes went and looked more tried on more clothes and was out in less than 15 min. That has got to be record time. Only bad thing is I hate the layout of palladio parking is far away from the stores. Yes there are like 8 parking spots right in front of H&M but I have never seen them available unless its after hours.

Well first thing’s first, this is an H&M, so my expectations weren’t exactly high. However, the customer service managed to be bad enough to warrant a review. I came in early on a Saturday morning for an emergency outfit while visiting my parents, so there were plenty of people working but of course no one to help when I had a question about something — pretty typical for an H&M, I suppose.
After finally finding something that would work I went up to the register to pay. I asked for the student discount since there were signs advertising 15% off for students literally all over the store — like on almost every display. The girl at the register proceeded to tell me that there wasn’t a student discount. Uhhh okay? I turned around and pointed out 5 signs within her line of sight that all said the exact same thing — 15% off student discount, but she still refused to believe it and made me wait so she could call a manager over to verify. Whatever. The manager comes over and says there is a discount (obviously) and instead of apologizing for the mixup or something she starts defending the girl at the register because «she just didn’t know». Um I’m sorry, but isn’t that your job? And isn’t the customer always right, especially when they really are correct? Smh.
Anyway, I get the discount and get rung up and since I live in the Bay Area where many counties (including mine) charge for shopping bags, I’m sort of on autopilot to ask about bags while shopping. So I ask, «Do you charge for bags?», to which the girl at the register responds, and I quote: «I don’t even know what that means.» Are you kidding me?! I honestly didn’t even know how to respond to that — it means exactly what it sounds like? Did you seriously just say that? I tried to explain that many places charge for bags now in the Bay Area, so I just always ask and she responds with «Well I don’t live there so I don’t know anything about that.» Yikes. I was borderline embarrassed for her but her poor attitude quickly helped dissipate any feelings of sympathy I may have had.
Oh also, there are a couple terrible steps going into the fitting rooms which are long and shallow and seem pretty dangerous if you’re carrying clothes to try on and can’t see the ground well. They apparently know about it because it has yellow hazard tape, but wasn’t this store just built? Needless to say, I won’t be back.

While granted I like that there is a good selection of sizes to choose from, I truly dislike the fact that A. Sizes are ridiculously mixed up and instead of having the size tag on the hanger you practically have to dismantle the entire clothing stacks to pull the tags out from items.
B. They don’t have an washrooms, while yes it is not a restaurant we shouldn’t expect grade «A» service, but if I have to walk hella far across the street and down the way in the pouring rain with a toddler that has to pee I’m likely to want to just let him pull a «Big Daddy» and piss on the front door.
C. If I leave to go to said bathroom and I let a sales associate know I’ll be right back I would hope that the items I had put on a wrack would still be there not completely missing because said sales associate has put all my items of choice back.
D. If I’m having trouble finding a size why would you as a sales associate not try to help me? I assume the wage you are paid makes you miserable so I’ll leave it at that.

Shopping with my daughter and she needs an XS in a specific shirt. It happens to be on the mannequin and the last one. I’m told by an employee at first that it «can’t be removed without the merchandisers approval» and by a manager that it can’t be removed until after they take in inventory that day because it’s already counted for… Really?! You’d rather not make a note it was purchased and then make a customer happy AND make the sale? BAD CUSTOMER SERVICE.
Second time I’ve experienced bad CS at this store. No more for me thanks ;)

When I found out that they had a H&M store at Palladio, I was super excited. Having lived in NYC during grad school, H&M was everywhere (except California). I was looking forward to finding something cool and affordable for work and for play.
The H&M is located towards the back of Palladio, near the theatres and across from Charlotte Russe.
They had decent selection of fall items, trendy tops and cool workout clothes. Their selection of accessories are pretty wide and their Men’s selection is good as well. My husband didn’t find anything that he liked but it didn’t deter me from shopping.
I found a nice dress on sale for work for $ 15. Pretty awesome. I also found a skirt that I liked but might have to return it because I didn’t love it.
I was impressed by the sale section and their dressing room service was pretty nice. Their store is clean and but when I finally checked out there was only 1 person at the register and I waited for a long time to finally get helped. They really need more people helping at the registers, I feel like that’s the customer’s last impression.

L O V E. T H I S. P L A C E.
I am sooo thrilled H&M opened in Folsom where I can now visit more often. I used to have to go into Roseville at the Galleria to visit an H&M. So so happy.
This location was pretty impressive when I first visited. I like the natural light throughout the store; its far better than other stores and their horrors fluorescent lighting.
Of course, the prices are right. In all the apparel I’ve purchased from here, I’ve not had a problem with the quality. I like I can find so many great basics at such a steal.
Basically, this is my favorite retail store.

I dont think I ever need to leave folsom now. Shopping in folsom has been slowly giving consumers better options.
verdict of store:
⁸⁄₁₀ — I love the fact that everything is super clean (new store with not too many customers what do you expect)
–all the fixtures look fresh and mannequins looks professional and well dressed.
–customer service is weak. I assume that they are still trying out new people, but a couple of sales associates had staring problems, best employee was the asian girl working the fitting room, very helpful, but again will be weeded out usually with a couple of weeks of opening and weeding out of bad employees.
— selection at this store is nice. better then roseville store, lots of sizes to choose from. (weird note: some of the clothing folded in one area is hung up 4 racks away so keep your eye out for more sizes elsewhere or ask an sales associate.
overall:
come check it out not a bad store.
tips:
parking sucks so find a parking elsewhere and walk.