Einstein Bros Bagels

Great sandwich combos for a small lunch in a nice location.
I agree with one of the other reviewers that the staff seems to be drifting and unfocused. Also the ordering process (and this is a problem with the chain, not the store) makes sense at peak times and is weird when there’s no one else in the store.

Truthfully they are lucky to get one star! I went in for breakfast today and was greeted with HORRIBLE customer service the girl at the register seemed annoyed with my questions!
I ordered and got down to the register and asked another girl about how long? Because I had to be at work in a few minutes she looked at me as if I asked a TABOO question! I then asked if the had any sauce to go with what I ordered and she said no and walked away! I will NEVER be going here again! My job requires really good customer service skills so I pay close attention when I am out, and as much as I hate to punish the establishment for a couple of bad seeds, they need to know so something can be done!

Food is fantastic, of course! This store’s issue is their complete lack of efficiency. There is no sense of urgency from the employees. 10 minutes wait in a not so long line, & another 10 for my bagel. In that 20 minutes I saw 2 customers leave rather than continue waiting.
How can you have one girl doing nothing but making bagel orders, and she’s completely incompetent at it?
Management needs to change or start doing their job!

Slow service, out of several products at 9am. Areas visible to customers not cleaned (under counters). Coffee urns empty. Unfriendly staff. :/

This place seems to get pretty dinged on Unilocal.My experience was perfectly fine, in fact, it was good. The place was clean. The staff was friendly. The order one place and pay at another is admittedly odd. It was not annoying for me. I grabbed several kinds of bagels and some cream cheese to go. The cream cheese was plain and honey-​almond. I also got a house blend coffee. The coffee was hot and tasted delicious. The bagels were good too. I love bagels and these are good. I will be back.

The staff should at least have it together by Noon, especially with only one customer at the counter… but I think I was invisible.

The quality of this particular location has gone down hill so much, especially since there’s another Einsteins on MacArthur in Lewisville. My toasted bagel was badly toasted and they barely gave enough cream cheese. The manager didn’t seem to know what he’s doing and took the opportunity to talk to his staff when I and several other customers were clearly waiting to put in our orders. Do yourself and favor and go to the Lewisville location.

I go to Einstein’s on the regular, but I’d never been to this location til today. I like their staff– just the right amount of genuine friendliness. It’s very clean inside, has good food, and the layout of the store is great. It doesn’t feel as crowded as the Coppell location. Their coffee and fountain drink bar is well stocked, and you can tell the employees care.

Its ok. Not great, not bad. Some of the employees appear lost on the cash register. The food is the same as other einstein locations.

My favourite bagel-​place outside of Manhattan all time! They’ve got outstanding bagels, their staff is really nice and their prices very reasonable. Try their Baker’s Dussin — you can mix any kind of bagels and you’ll get free (flavoured) cream cheese if you want to.

I can honestly say I am appalled at the customer service we received this afternoon. A group of girls and I went in to have a «meeting of sorts» for work and ordered the ham and swiss lunch bagels, when we got there they had made the breakfast bagels instead. So we politely asked that they make the correct ones for us, they said ok. About 25 minutes later we still have not received our corrected order, so I go to ask the gentleman about how much longer it would take, he said (quite rudely) «How many do you want??» and stormed around the corner of the counter and came over to our table, snatched the bag off the table, went back behind the counter and threw the sandwiches in the floor. It took another 20 minutes to get the corrected order, and thankfully I didn’t eat any of it, because those who did are now suffering from a horrible stomach issue. I would not be surprised if he put something in our food, we will NOT be returning. I wish I could give negative stars but unfortunately I have to give at least one to write a review. word of advice, go anywhere else.

Good on every point but never have bagels in stock! I called in to order a dozen Asiago bagels and said not a dozen left and the ovens are off for the rest of today @ 1:30pm???
Nuff said.

I’ve been a regular Einstein’s customer for many years before moving to Texas. This location has the worst service ever. The most unknowledgable buffoons work here. They don’t even know what’s on their sandwiches, (there are only a few choices!) without reading off the computer.
They upcharged me $ 1.50 to trade mayo for cream cheese?!? The upcharge on a gourmet bagel is only $ 0.55… how the hell is cream cheese in place of mayo 3x more money?! For a tiny dollop.
They forgot to include my side with my sandwich. I was far too annoyed and ripped off to go back.
No wonder this place is DEAD during mid-​morning through the entire rest of the day! i have never seen more than 2 other people eating here. For $ 2 LESS, you can go to Which Wich and customize your sandwich with the entire kitchen sink of unique and tasty ingredients on it! AND not be charged extra, nor suffer pathetic service.

Love how convenient this Einstein Bros Bagels location is. It’s right by the new and improved Signature Kroger so I love to grab a bagel and a latte and do a little grocery shopping after. However, it is highly advised to go between 5:30 and 7:00 am because it gets a little too crowded for my taste. Not a big fan of their ordering system either. There is only one place to order and you don’t even pay at the same place. Once you place your order, you have walk about ten more feet and pay at a different place. Who does that? Needless to say this creates unnecessary trouble and is especially inconvenient during peak hours. They also have pretty limited seating so again, get there early. I had to take my food to go on several occasions because there was no place for me and my friends to sit. However, I grew up on Einstein Bros Bagels so I feel they can do no wrong. This location always has friendly staff on hand, and always gets my food and drink orders correct.

I’m an east coast girl, and these aren’t really bagels. BUT, since I live here and don’t plan on moving back east again soon, I will tell you they are the best here. My biggest frustration with E.B.B. is their lack of stock. I cannot tell you how many times I’ve walked in and they literally have nothing in the baskets. Due to this issue, I’ve learned a trick… ready? I CALL AND ORDER THEM AHEAD OF TIME! This way I can wander in, right to the front and ask for my order. No waiting in line just to find out that what I want isn’t there or has been sold to the person in front of me! Another tip, make sure if you say you’re going to be there by 10 am, that you are there no later than 10:15 or they will put your bagels back. With all of this being said, I still like E.B.B. very much as their bagels are yummy.

I like Einstein Bros., and have been thrilled to have a location near us at Flower Mound. Service has always been fair to good, in my experience– not slow, as seems to be the normal rating here at Unilocal.
Einstein serves traditional chewy and slightly sweet bagels in many varieties, like cranberry, 6-​cheese and «everything», just to name a few.
Any time I can walk in to a cozy, clean establishment and order a bagel with cream cheese (schmear, they call it), a bagel sandwich, soup or a salad– that’s a good deal. Einstein Bros. Bagels offers «healthy» alternatives in addition to the typical layout, and of course you can stop in for a «bucket» on your way to work with the team– or the weekend brunch.
*Note that the shop closes by 5 pm (part of the four-​star rating, because otherwise I’m very pleased with them next door), and supplies dwindle just before this time. Einstein makes for great dinner, but you must plan to arrive on time and expect to be adaptable.

I LOVE Einstein! But this location is DISGUSTING.
Dont look at the floor! There’s so much food everywhere, both times I went. Especially under the drink counter, so much dust and food its nasty.
Dont look at your basket under the paper! They dont clean them, there was old crusty cream cheese on my kid’s basket.
Dont look at the benches. food food food
Dont look at the counters behind the register, they look worse than my kitchen after preparing a Thanksgiving meal.
If what I can see is that gross, I cannot imagine what the rest looks like. NEW MANAGEMENT PLEASE! The product is great but not worth risking food poisoning.

I notice that a majority of these poor reviews were done over a year ago. We moved to Flower Mound in August of 2012 and have been regulars of this particular Einsteins ever since. I have been to numerous locations of Einsteins and actually can say I have always had a positive experience at this one. The kids and I go every Tuesday. The service is always great. I’m not one to ask for the manager to compliment the staff, but I have done so here — twice. Once because one of the male staffers was so awesome to my kids (always a way to win points with me) and even threw in a free cookie for them to share. Another time because one of the female employees went above and beyond to get an order of «poppers» made when they had already sold out for the day (again, to make my kids smile — more points). Love the manager, Mr. Massengill, love the staff, love the bagels. We are fans.

I’ll just say a couple caveats: (a) I normally love Einstein’s; and (b) I rarely give 1-​Star reviews.
Looking for a quick breakfast in the area I was stoked to find an Einstein’s close by. I found it via Unilocal and was puzzled by the low rating. I mean, really, I know it is a chain so achieving 5-​Stars would be ridiculous… one would expect 3 – 4 Stars… I mean… it’s a chain.
I still went.
It was a debacle.
Service really bad. Hardly any bagels at 11 am… like a very scant selection. The process for ordering and paying was cumbersome… at best. This all could be forgiven if the grub was to be as expected.
It was not. The bagels tasted, and felt, as if they were steamed instead toasted. The bagel was floppy. A floppy bagel. I thought it theoretically impossible. The egg was about as unappetizing you can get. At least the bacon was good… but, really, it’s fucking bacon.
Oh, and the two vegetarians who ordered their breakfasts found bacon on both of theirs as well. They didn’t order anything with bacon. I guess when everything else sucks as bad as it does why not hand out bacon to everyone? Needless to say the bagels were returned and the counter rep was dismissive as if it was my friends’ fault for ordering something with bacon… even though they’ve been vegetarians for years.
OK.

Bagels are good, but I’ll echo others on the service.
Prior to my last visit, I’d been in two weeks prior and left before getting my order. My fiancé’ and I stood at the register trying to get someones attention so we could pay and get a table. It seems that the manager was too busy watching the bagels cook in the oven (she’d just put them in) and everyone else was either on their way to/​from the back room and too busy to actually take our money. Sure, they looked our way, but ignored us even when we called to them.
So let’s get back to this last weekend and what a lousy layout this store has.
If you’re going to take orders at one end and pay at the other, somebody needs to always be there or be available. It reminds me of the speech from Bull Durham — «You hit the ball, you catch the ball, you throw the ball» — but in this case it’s «You take the order, you ring up the order, you make the order». It’s not rocket surgery, people!
I get that there’s two pay registers at the end, because it takes longer to pay than it does to order (especially where credit cards are concerned), but if there’s a line, you still need more than one person manning the pay registers. I still think you should pay when you place your order. It’s inefficient to do it the current way if you’re not going to staff correctly.
Speaking of inefficient, let’s talk about the coffee bar. Whoever designed this thing should be shot. Putting all the coffee accoutrements in a spot where there’s an open counter in front invites people to camp out *right in front of it* to put their coffee together. Meanwhile, everyone else is wishing death on that person because they don’t have the brains to grab what they need and move out of the way.
Here’s an idea for free: Split off the tableware/​napkins from the coffee items so those who need it can get to it without having to disturb the coffee zombies, and move the coffee items to the edge of the counter so you *have* to move to the side to put your coffee together. I’ve seen the counter space you have available — it would work!