Starbucks

Stopped here twice while traveling, once in the morning and once in the evening, both times it was trashed, not kind of but totally. The first stop was on a Saturday morning, which is understandably busy, but the second was a Monday evening. The cream and sugar station had so much trash that seemingly hadn’t been taken out for hours because there was liquid running out from underneath it, which means the ice had time to melt, not good. On the Monday night I placed my order, paid, and waited where they hand you the drinks, as it was slow I assumed the barista would make my drink, hand it to me and say «thank you, there you go». Instead the person I had just paid (and the person who made my drink) set it down, looked passed me and yelled out the drink as if she had no idea it was mine. I know Starbucks prides themselves in their exceptional customer service, sadly this location missed the mark. I will most likely go to Starbucks again, as it is convenient and I like coffee.

this is a review for the Starbucks inside of the frys food and drug store in flagstaff. we got In line and only one lady was running the store. so we waited in line forever until the two young ladies in the front of us drinks were done. then we get up to order and it took about 7 minutes for the lady to clean before helping us. finally we get to order and she is really unfriendly and comes off as though she doesn’t like her job. the worst part was that she was the manager of the store. I saw on her name tag. the drinks were amazing though so I can’t complain on that level.

I pretty much live here. Great service, especially when «Ricky Bobby» is running the drive thru. Coffee is always the same, no surprises. Sometimes a bit slow, but who wants to rush around anyway? I love this place, and will keep coming back.

Stopped for black coffee n french vanilla cappuccino. Was told it had hazelnut in it. Got the order n my large cup felt light. Not sure why they do this, but half my cup was foam, plus all I taste is hazelnut, and it isn’t even hot! It really is disgusting. First n last time we go there!

Let me start by saying, I go to a lot of different Starbucks. This Starbucks managed to make my coffee exactly like I make it at home. I order a Grande Pike Place with three pumps of sugar free vanilla and extra heavy cream. They nailed it.

So sick & tired of their CONSTANT lack of lunch items. They have been open long enough to get their stocking problems resolved. Worst Starbucks anywhere. Customer service is lack luster, management is apathetic and as for the food I would rate it, BUT THEY NEVER HAVE ANY

Top notch team at this location. I have been in 2 times over this weekend — once in the morning and in the afternoon of the next day. Service was great and even though one of us did not get what we orderedf, they quickly corrected the problem and were very apologetic.

When I first approached the building, it looked so busy. I thought it would take forever. But they were so fast and so nice. There’s lots of room inside. Definitely a must.

Slow, slow slow, slow… And they don’t l listen. «I’ll have a Grande decaf black». ‘Can I get a name?” «It’s Rich». «OK thanks» Do you want room for cream? «No I still want black please «. «And a name?» No wonder it takes so like to get your coffee. :-/​Don’t be in a hurry if you come here.

Fast and super friendly. This is one of the nicest Starbucks I’ve ever been to.

I ordered a Cinnamon Dolce Latte at this location this morning. There was NOT a drop of syrup in it. Not a good experience. Expensive way to learn to always taste the drink before you leave the store.

Always a nice stop for me anytime, anywhere.

Stopped by on the way to Page, AZ a bathroom break and a caffeine boost. Service was quick and there weren’t any lines for the bathroom.

Yes, there are LOTS of other great places around Flag to get great coffee but this place is a nice refuge for those who have those Starbucks Rewards Cards that have become a part of the family that they cherish and use everyday. Good staff which is really all that differentiates the different stores nowadays.

This is my first time reviewing a chain so I’ll start off by saying that my rating for this Starbucks location is low NOT because I dislike Starbucks as a company or because I’ve been to better coffee shops in Flagstaff, but instead because I saw an employee mistreating a customer and I feel very strongly that she should be called out on it.
A woman in her late fifties walked in a the same time as me, I held the door and she thanked me. Because I didn’t know what I wanted yet, I insisted she go ahead of me. She needs a minute herself but takes me up on the offer. She starts to order, tentatively, and has a few questions for our twenty-​something redheaded barista, who won’t make eye contact. With everything question our barista had a short answer, using words like «yup» and «nope» each word packed with a bit more attitude than the last. She doesn’t make a single helpful suggestion for the customer, who is clearly unfamiliar with Starbucks, and instead lets out a few impatient sighs. When the woman finishes her order, she fails to mention what size drink she wants and that’s when the employee goes into what I consider to be full-​on bitch mode in the service industry. She says «What size is that gonna be?» Customer says «What do you mean?» and the barista picks up an empty cup, taps it, and starts speaking slowly, obviously talking to her as if she’s thinks she’s an idiot «WHAT siiiiize? Like, what size drink? There are different sizes.» Customer says «Oh, medium I guess. I shouldn’t have too much caffeine. The barista chimes in with an especially snooty «OK, GRANDE.» And proceeds to ring her up. Customer says thanks and receives a shockingly cold «Yup» as she slams closed the register, and proceeds to say «Next.».
That shouldn’t have surprised me but did, nonetheless. I’m up next, receive service I’d expect from a middle school girl, and still decide to tip. Even if the customer is lacking intelligence, a pain in the ass (which she wasn’t, by my standards), and holds up the line for several minutes with questions, it is NEVER okay to treat him/​her in such a manner that hurts their feelings and leaves them thinking they’ve done something wrong. She’s paying five bucks for a cup of coffee and you’re seriously going to speak to her as if she keyed your car? It’s possible our barista was just having an off day but I doubt she’s more than just a stuck-​up brat that doesn’t care enough to provide fair service to customers. I manage a restaurant and if she spoke to my customers that way, I’d feel awfully tempted to let her go (and I don’t throw those words around lightly). If I may be so bold, I’d strongly suggest she get out of the service industry ASAP.
Perhaps she could find a job position where it’s actually her job to make people feel like criminals.

Rock solid Starbucks if you need it. It’s the same everywhere, but sometimes that’s a good thing. Staff was friendly and the place was clean.

We live in SoCal and were at Flagstaff on March 9 2012. We stopped here when my 3 year old needed to use the restroom in the evening. The girls working here were super nice. I ordered a chai latte and they refused to take any payment because they realized I was primarily there to use their restroom. The latte was good and their service the best! God bless you. Hard to find such attitude in SoCal.

Friendly staff, clean place. It’s a Starbucks. I get the Americano, and it’s consistent, which is what I look for in a coffee house. It always tastes the same.

The reviews with this Starbucks do it NO justice. All the people below, don’t be bitter about having a starbucks in your city of many indy-​coffee shops. This location is well enough away from all of the other mom and pop shops that you have to make a special stop for *$s.
Lobby is small but comfortable. Staff is very friendly and the drinks are the typical starbucks standards.

I agree the beans are definitely over roasted, but seing as this is the only Starbucks in Flagstaff it will have to do!
I know coffee snobs etc think starbucks is beneath the local offerings, but i know that no matter what state i am in, i will get the same drink every single time.
This place has very friendly staff, multiple food choices and the Starbucks feel!