Popeyes Chicken & Biscuits

I came here on a rainy cold Thursday night around 7:30pm. This place looks new-​ish with the thousand flavor combination coke machine which is a nice touch but the chicken and biscuits aren’t as hot and fresh as other Popeye’s locations but the mashed potatoes was good. The restaurant was also fairly empty at this point in the night.

I ordered spicy chicken but the chicken pieces were not spicy at all. The cole slaw was bad.

do not make me explain Popeyes to you. either do or do not. have a few pieces of dark, skip the wings.

I normally love coming to Popeyes, but this last visit was a nightmare. I put my order in and was told it would take three minutes. Twenty minutes later, I asked about my order and was once again told it would be three minutes. Apparently this was because they never actually told the cook to make my order. After another five minutes, I was handed my order very unapologetically. Not even a single «Sorry» from the employees.

This was a nice, clean Popeyes restaurant, which isn’t as common as it should be for this chain. The food was fresh & delicious and I got great service by the manager. I hope the manager molds his staff by his example; if so, this should continue to be one of Philly’s best Popeyes.

Ordered 5 pieces and only got 4 and no biscuit. These people either can’t count or they ate ma chicken!

Seemed like a promising location. Then I saw something absolutely unacceptable for any dining establishment.
About a week ago, I was here waiting in line when a younger gentleman was standing around the side of the register, looking pretty upset. When a manager walked by, he stopped him and told him that instead of the chicken tenders he ordered for his kids, they gave him chicken instead. The manager didn’t seem too concerned, even though the guy was kind of making a scene, saying things like «if you’re going to [mess] up, don’t do it when it’s 19 degrees outside and make me walk 20 minutes back here!»
Then, the manager did something that blew my mind. He gave the guy his correct order of chicken tenders, but then he took the fried chicken that the guy had taken to his house and brought back, checked it to see if it was normal or spicy, then THREW IT BACK ON TOP OF THE WARMER WITH THE REST OF THE CHICKEN TO BE SOLD. That’s right, he took chicken that had been to some guy’s house, with kids, then returned it and mixed it in with the rest of the chicken to be sold again. That’s got to be some kind of food safety violation, right?
I’d be less concerned if it was just an employee who didn’t know better, but the fact that a manager did this makes me think this location routinely commits all kinds of safety violations to save a buck or two.
The customer who got the wrong order was flabbergasted. I walked out, as did another woman behind me in line who saw whole thing.

Okay. It’s…Popeye’s. The Chestnut location is waaay better than the S Broad one. Chestnut Popeye’s actually gets the order right, and their chicken doesn’t taste like it’s been sitting out for 2 hours then reheated. I’d like to think I’m a connoisseur on Popeye’s since I’m originally from New Orleans (Louisiana is where Popeye’s started), and I’ve been eating Popeye’s chicken since as long as I can remember.
The only thing that «annoys» me is when you ask for ketchup they only give you, like, 3 packets. I’m sorry but are you rationing ketchup for some reason? But, it’s not really a big deal. I can easily just go up to the counter and get more. Other than that, it’s good, fast and I can’t stop eating their battered fries. They’re addictive.
Just remember to go at a non-​peak hour because the lines can get long and seating can be hard to find during those times.

I went here per my friends recommendation to check out the fresh new location. I got the $ 5 dollar big box which was a steal. You can either get two pieces of chicken (upcharge for breast) or three tenders, two sides, and a biscuit. For 5 dollars. You can also add a drink for an extra dollar. Chicken was fresh and sides were good. Service was also really friendly, and the only negative was the slowly service (they were pretty backed up during the lunch hour)
Worth checking out if you love that Louisiana fried chicken. Definitely try the spicy since it has a nice kick.
Enjoy!