Philly Cupcake

Sad to hear that this place will be closing permanently on October 17 2015. Seems they brought a renaissance on and are now hemmed in by construction.

Okay so disclaimer — I haven’t actually tried anything from here.
I came in with a friend to get a cupcake for her cousin’s birthday. We were just being friendly and asking the girls who worked there for advice on flavors and decors of the cupcake as we’d never been before. Instead of being helpful or suggestive, they were rude and standoffish, giving the vibe that they didnt care at all and wanted us to get out of there. Each time we asked for suggestions in any manner we were essentially brushed off. I was planning on buying something for myself but was no longer willing to support this establishment after being treated so rudely and indifferently. Especially after reading previous reviews in which the staff was said to be awesome — I was confused.
Hello! You are in a cupcake shop — people are coming in for joyous reasons whether it is to make themselves happier or to get a gift for someone else and we are expecting a friendly, upbeat vibe or at the very least polite. it doesnt make sense why the people who work there give the exact opposite vibe.
Luckily, another customer who had been there before gave us some ideas and suggestions. Idk what my friends cousin thought of the cupcake but they would have to be pretty incredible to put up with that kind of service.

We hired Philly Cupcake to do the cupcakes for our wedding. If I could rate the cupcakes separately from the business, I would give those five stars. They were delicious and beautiful, and all of our guests commented on how lovely they were. If I were to rate working with Johnny, the owner and catering manager for Philly Cupcake, I would give it zero stars. Or negative stars, if that were an option. Throughout the months leading up to the wedding, Johnny consistently created more and more stress for me. He was disorganized, unresponsive to emails, and often downright rude. At one point he texted me to say he had «little tolerance for overly sensitive brides,» when all I had asked was that he confirm the details of our order for the caterer.
For the price, I expected a better experience. Brides, do yourself a favor and go with another vendor for your wedding desserts. You’ll save yourself a ton of unneeded stress.

Been coming here for bout 3 yrs now. Shana is the BEST!!! Her customer service is on point. Ask for SHANA. She will help you pick if your undecided. I only let her wait on me!!!

Let me first compliment the staff that work here. They have always been exceptionally friendly and a pleasure to deal with. The shop is always clean and everything looks great and have been that way since they opened.
It has been a while since I visited this establishment as I have been working outside of the CC Philly area. Like I remembered, the cake itself was fresh, flavorful, clean and exactly what I like in a cupcake. The buttercream tasted for a lack of better words… off. The best way to describe it would be it had a strong shortening aftertaste. I am hoping it was just a goof opposed to how they currently produce their products. I might go back as this is the first time they let me down. Here’s to next time.

I just got ignored by the staff! One person greeted me, then walked off towards the back, while the other person stood half facing me looking at Instagram or something on her cell phone. Seriously.

This place is so cute and awesome! The cupcake display cabinet was a vintage piece from Victoria Secret. They had an entire dog treat section. There’s an array of interesting cupcakes here including black velvet and Jewish Apple pie (it has oil in it instead of butter). Vegan cupcakes are even offered! They had chocolate shooters which are chocolates with liquor inside of them, if you are unfamiliar. They have a $ 20 mini cupcake pack if you want to try a little of each or a $ 5.50 multi-​layer banana split cupcake! (Super decadent.)
I went basic and tried the vanilla cupcake with sprinkles. The frosting is light and buttery and the cupcake itself is super light and delicious. Love this place– wish I could try all the cupcakes in one sitting.

This review is only for the dog treat portion… I’ve grabbed cupcakes here before but only to gift to others, I’ve never tried one myself so I’ll stick to reviewing on behalf of my dog.
There is a wonderful selection of beautifully decorated dog treats and pup-​cakes here, and I grabbed a carrot/​sweet potato/​peanut butter pup-​cake for my dog Leo’s birthday… It was 4.99 plus tax so its definitely on the pricier side for a dog treat but great for a special occasion. As you can see from the picture, its SO cute with a milk bone propped on top. Leo loved the very moist cake portion, but he left the icing on the plate. I am not sure what was in the icing, as he usually eats everything, but perhaps it was the edible glitter that he didn’t like.

One of the greatest dessert areas in philly!
Great selections
Quick tips– BRING CASH and go at the beginning of the day because the best ones are sold out by the end of the day.
Dog owners (or I guess any pet owners) — there are yummy looking treats for them too

Well I don’t know how the cupcakes are but what I do know is the hours stated they were open… So I drove into the city for my 16 year old cousin birthday yesterday… Parked up and paid for a meter only to get to the door and the sign says CLOSED.

I ordered two dozen cupcakes from Philly Cupcake for a group recently and I was fairly impressed with my overall experience.
The presentation was gorgeous! They had a great variety of cupcakes to pick from.
The customer service impressed me a lot. The cupcakes arrived and we had no idea what was what. I took a picture and called the store to ask if they’d be able to help identify the cupcakes. I sent the photo to Tanner and within 20 minutes he emailed me the info. He was professional and courteous on the phone and via email.
The order was placed through a delivery service and they came all the way to Bala Cynwyd for no extra charge (it would have been the same price to deliver in the city).
Most importantly, everyone enjoyed the cupcakes and their presentation. I only had the sweet potato pecan so I can only speak to that, but it was unique and delicious.

Friendly warm staff and they will do exactly what you ask for.
variety of flavors and cupcakes designs. They even have puppies treats, how cute!
my fav is Reese’s Chocolate Peanut Butter Massacre even though I am not a cupcake fan. It is a cash only unless if you have a large order they might take your card from my experience. For my friend’s birthday I ordered a giant Cupcake and it was amazing. then i ordered a mickey mouse head for my coworker baby shower who is obsessed with disneyland, not disappointed.
Four Unilocal

Tres leeches was amazing! smooth cream, fluffy vanilla cupcake, it was a perfect
Treat for the cheat day. A cupcake for $ 5.75 would be a rare luxury to me though!
The wait staff there today were friendly and helpful. They greeted all the customers and were attentive about customers’ questions.
BUT, I have had NEGATIVE experience there with the employees who were unhelpful and had bad attitudes. I hope they got fired.

Philly Cupcake was ok. When it comes to red velvet anything I am a harsh critic. I absolutely love red velvet anything and try anything red velvet. I’m from the south (Alabama and my fam is from Kentucky) so I know what true red velvet is with nice smooth creamy cream cheese frosting. For the most part their cupcakes were moist. The strawberry lemonade cupcake had a similar texture of a pound cake which was different but the icing was a little awkward when it comes to taste. The red velvet was ok, not the red velvet i like. The cake was a little more on the chocolate side (meaning tasted more like a chocolate cupcake). The icing also wasn’t how I like it. It was a little crusty on the outside then smoother on the inside. Overall it was a good «at least I tried them» experience

Very delicious and some of the best cupcakes I ever tasted. Very reasonable in the price area. They are fresh, the place is a little small but the cakes make up for it. I would recommend going to anybody!

Just doesn’t matter how you slice it this place cannot make good cupcakes. If you’re charging an average of 5 dollars a cupcake they need to be amazing.
Old, stale, dry, unsweet, take your pick. Not worth it unless you absolutely cannot find anywhere else to get a cupcake.
Oh and cash only? Sorry to say, this place is on its way out. Wave goodbye Philly cupcake…

The first time I went to Philly Cupcake, I was so bothered by the layout and unsure of what to do that I ended up leaving without buying anything. It was just weird and uncomfortable. When I wandered by another day, I decided to give it another chance. The store was still incredibly awful. It’s both cramped and poorly laid out, with little indication of what you’re supposed to do. Oddly enough, the first thing you see upon entering is a display of dog treats.
The actual human cupcakes are tucked away in semi-​gross looking old cabinets. Do you grab them yourself? Do you wait for someone to help? Why don’t these people just make a normal, clean, well-​lit display case? After seeing another customer reach into a cabinet and bump frosting on a cupcake he didn’t buy, I was a little grossed out. The employee on duty didn’t say anything other than «Hello», which didn’t really help with the confusion or the fact that someone with potentially dirty hands had touched a cupcake he didn’t buy.
Anyway, I went ahead and bought three cupcakes with unblemished frosting. Although I’ve seen a lot of people complain about the frosting, I liked it. Most places pile on tons of frosting, and when it’s thick that’s just too much. The light whipped cream-​style frosting here was a good change. They used a bit too much for my taste, but the flavor and texture were great.
As far as the actual cupcakes are concerned, they were fairly dry. I’ve come to expect that from most cupcake places, though. I don’t know why so many people get into the cupcake business when they couldn’t make a moist cupcake to save their lives, but it seems to be fairly consistent (possibly because a truly moist cupcake wouldn’t provide a solid base for the ungodly amounts of dense frosting some places use). When I find a place that makes moist cupcakes, I’m a customer for life (or until I relocate). Unfortunately, this isn’t one of those places. I would probably come back if I were walking by, but I wouldn’t go out of my way to come back.

Wife and I stopped in here for a couple of cupcakes while walking to the theater to see a show. As big as this place is from the outside (long and narrow), there isn’t actually much to the storefront itself and can get difficult to move around if they are busy. They also have gluten-​free options here, but flavors appear to be limited on those selections. Otherwise, you can peruse their flavors of the day nicely displayed in a big cupboard. Service was friendly, but as for the cupcakes themselves, we felt they were just OK. My wife didn’t particular care for the icing. I thought it was OK without being overly sweet, but I thought the taste of the cupcake itself was just OK and a little dry. They are dog friendly providing a water bowl outside and they also sell stuff good for dogs. We’ve been to better cupcake stores and likely won’t return here.

Try sweet potato cupcake!
Love 80% of their cupcakes! The strawberry, carrot cake, sweet potato and twix were all amazing! The frosting is so light and super sweet, the cake really moist, melts in your mouth. The other negative reviews may have been related to some old or not so fresh cupcakes, but most of the time they will really impress you!
But yes, I hate how tiny it is and that there is no place to sit… and that they use cash! Um. it’s 2013… I’m sure they can handle the 3−5% credit card fee with $ 4 cupcakes!
Also! It would be awesome if they sold the mini cupcakes individually instead of by the dozen, sometimes I just want to try like 5… instead of just one… without feeling like a blob!

I stopped by Philly Cupcake today finally, after walking past the interesting, bright storefront countless times. It’s quite small, but the staff inside was very friendly, and very eager to serve. The cupcake displays are absolutely gorgeous, and it took me a while to decide what to get, but I ended up settling with the Zucchini Chocolate Chip cupcake. It was packaged in a plastic cup-​thing, which made me nervous…
When I got home to eat the cupcake, I was surprised to find that the cup-​thing had kept it in place. The cupcake was just all right, in my opinion. The zucchini and chocolate chip flavors were both very apparent and had a nice taste, but the cupcake itself was dry, crumbly, and hard to eat. It wasn’t a pleasant eating experience at all.
However, I’d love to go back and try the cupcakes that are getting rave reviews on Unilocal!And maybe pick up a sweet dog treat or two for my chocolate lab at home, as well.

Un cupcake histoire de reprendre des forces: c’est l’adresse qu’il vous faut. Par contre: il faudra le manger dans la rue. La boutique est toute petite.