TD Banknorth

Opened my accounts here when it was Commerce.
Commerce Bank was a step ahead of other banks. Once they began spreading throughout our area, the word was out and many flocked to Commerce to experience a new level of banking service.
Along comes TD Bank. Although, they didn’t enact abrupt changes reverting back to customer «disservice» immediately, you can see it creeping in slowly over time.
My banking needs are fairly simple, so I can get through a lot of it unscathed (fingers crossed). However, what has really struck a nerve with me is their new $ 2 surcharge when using a Wawa ATM.
For those of us fortunate enough to live in areas served by Wawas, free ATM transactions have been a part of our daily routines. I visit Wawas much more often than I visit my bank’s branch office.
This is unforgivable.
(Some of you have always been charged at Wawa ATMs, I realize this. You weren’t banking with Commerce or PNC.)
Can’t leave well enough alone, huh?
I see PNC Bank getting a lot more customers.
Oh and the TD online banking site sucks too. It’s awkward and weird.

I am closing my account and going to HSBC. These guys have the most backwards online banking system that seems to work against the consumer! CONSUMERS BE AWARE!!! The alerts don’t work and the bank loves to charge you left and write for different reason. Good luck. I will make sure I tell everyone of my friends to NOT bank at TD in Philadelphia.
I was 20 years with Commerce BanK!!!

I am positively LIVID.
I went to check my account balance and what do I see? An overdraft fee of $ 220.
How could this happen? My card was never declined and there are two large fees deducted from my account.
I called TD and sat on hold for 45 MINUTES. I don’t have that kind of time. Granted, the guy that was with me was nice and helpful, but never mentioned anything about the wait time until I brought it up. I asked about these fees and he said «Just so you are aware, TD Bank’s new policy is that when you have insufficient funds, your card will not be declined. It will be run through, and you will be charged an overdraft fee.»
OH THANK YOU FOR TELLING ME NOW, JERK.
I have too many salty words that are unacceptable in the public domain, so I’ll stop now.
Needless to say, I am switching banks.
Sort of UPDATE:
I thought you Unilocalers would like to know that last night, when I was depositing the cash that I didn’t have into my account via ATM, I flipped off the cameras.
TAKE THAT, TD.

The merger of commerce and TD Banknorth has been horrible. No matter what location I visit in CC or what time I go, there is a lobby full of people waiting and one or two tellers. I just left the 15^th and Jfk location after a 45 minute wait. One of many times this has happened. Here is a thought, add a few tellers. And on a Friday no less. Come on people it’s not rocket science. Eek indeed.

I am not a member, but I need to go to TD to drop off a rent check once a month. The only problem I see is everytime I go there, no matter what time of the day it is (trust me… I went at 9 a.m. on a Saturday and there was still this problem) there is always a line of 7 – 10 people and ONE teller. I am not usually the person to complain about something like this, but I always happen to be waiting behind a person who takes 10 minutes to do whatever he/​she has to do and my transaction only takes 30 seconds tops. Tellers are super friendly, I just wish they had more of them!

So far so good — I was a Commerce Bank client and now bank at TD Bank by default. Jury’s still out as I discovered an erroneous charge and need to have it investigated.

I love Banknorth. I was a customer of their NH location back in the day, before they were TD. Although they are bigger now and have locations sprouting up in more and more places, I still get the personal, friendly service I expect from a small-​town back. In a city as large as Philly, to have a banker who knows you by name is absolutely refreshing. Oh, and they have no ATM fees… ever!

TD ‘s have recently been popping up all over the Philadelphia area. The most attractive part about TD is the lack of ATM fees… anywhere. While my friends all try to remember to take out cash at WaWa, I dispense cash at machines which typically have $ 3 fees. The bank keeps track of all of these fees and reimburses you at the end of each month. Also, their on-​line banking system is well made so last minute balance transfers are quick and easy. In all of my experiences staff has been friendly and helpful.