The Spa Fitness & Wellness Center

I had to move due to the military and did everything they asked to cancel my membership. Then I didn’t hear anything from the company. When I finally got through to them, they said I owed $ 600 for personal training I didn’t used because I had moved. They don’t set your cancelation from the date you file, they set it to the date that they finally get around to it and let you account accrue charges without calling to inform you that you are past due. I never once got a bill for missed payments or a notice. This is not how a company should do business. When I talked to them, they told me it was my responsibility to know if money was coming out of my bank account. Thanks for placing all the blame on the customer.

This is one of the worst business I have ever had the misfortune to do business with! I have been trying to cancel my contract since Oct 2014! I have bee lied to many times; false promises, misleading information and flat out lies. They are trying to keep my money in any way they can even if it mean violating their own contract. Nothing but a bunch of greedy, unprofessional and rude people. Stay away from this place, especially if you are Military. They are not military friendly at all.

First of all I just want to say I feel completely betrayed by this company. It’s really just a scam. If I could give no stars I would. The gym itself is small but nice. The fact that it is open ²⁴⁄₇ is really nice. However, membership contract are unbreakable for three years! Unless you PCS and even then it’s extremely hard. The sales person is extremely cheesy and they only care about the sale. They don’t allow you to read the contract or think about it. You can’t even leave to talk it over with your spouse because the deal is only right then and there. I feel like they only cross out the huge membership fees because your military to make you think that you are getting such a great deal. But you do have 3 BUSINESS DAYS to CANCEL YOUR MEMBERSHIP but after that you can NEVER cancel it. Same thing with the personal trainer.
I went to cancel my personal trainer after I read through the contract and decided I rather not do it. They asked my reasons why and tried to talk me out of canceling. (which I complete understand. It’s their job to do so.) However, after the lady realized I was serious and was going to follow through with the cancelation she became very rude. The lady even went on to say that I don’t know how to properly work out and I’m most likely going to hurt myself by doing it wrong. Her complete attitude toward me changed. She then asked me if I was going to keep my membership (like I have a choice) and she didn’t understand why I was going to cancel a personal trainer if I was going to continue to work out there. She made me feel like my reason for canceling wasn’t good enough and that I was stupid. I honestly don’t want to go back, but I have a three year membership contract.
There are other gyms that offer the same exact thing as this gym for way less and without a binding contract. They target military people and their families just to rip them off.

I wish I could give this business negative stars! They do not deserve a single one. For a so called ‘business’- I have never in my life dealt with such unprofessional people! DO NOT join this gym! They may look nice and have the amenities, but god forbid you move across the country, because they will not cancel your membership for six months, and keep charging you monthly fees! I sent all the necessary paperwork and proof of living out of state, and I got nothing but the run around. People telling me different things on the phone versus in their emails. Please anyone considering joining this gym, PLEASE reconsider. It is not a business worth spending a penny on.

DO NOT EVER JOIN THIS GYM! Even military cannot got out of the contract with PCS orders. When you call the gym to get your contract stopped you get referred to the corporate office. ARE YOU KIDDING ME?! you have two gyms and now your a corporate? Then when you talk to this person in «corporate» they say that your PCS orders have to be verified through Bragg. Ok, one how the hell do they have access to this, and B why do they have access to this. The lady on the phone said it’s because they catch about three fake orders a month. Well maybe if you didn’t have a crap gym people wouldn’t try to get away so much.
DO NOT JOIN THIS GYM IT IS TOTAL CRAP!

PLEASE DO NOT JOIN THIS GYM! It is not military friendly and they do not care about anything but taking your money. I can’t believe this place is still in business. They have yet to send me my refund check after a year and a half. I’m still trying to get my money back but will probably never happen unless I take them to court.

I was really hoping to have a great experience despite all of the negative reviews. The gym offered the amenities I wanted; swimming pool, awesome group classes and it’s open 24hrs! I went to take a tour and hopefully try out their facility… And woa, customer service was horrendous. The lady giving the tour was great, but once I stepped into the «membership» office, totally different story. I was walked in the room to a man sitting down, he didn’t bother standing up and instead gave me a head nod. I initiated a handshake as well as an introduction. He got right to business letting me know what the membership prices were, with contract. If I signed a contract that day I would pay $ 50 membership fee (rather than $ 200) but I couldn’t leave the facility to think about it, not even for 2min. Otherwise, I’d have to pay the full amount. Also, I asked if I could try the gym out for the day, as you don’t really know if you like the gym until you’ve worked out firsthand. NO. I’d have to pay 15 dollars to try it out for the day. Mind you, I ran into a couple co-​workers on the way out saying they were trying the gym out «free trial» for a week, and they also received complimentary protein shakes etc. 0₀ ok, apparently I’m not «private club» material. Regardless of the many ways I was angered, I remained courteous and respectful. I’m completely offended and appalled by the lack of respect I was given, and without reason.

I joined this gym in 05′ before moving out of state 1 year later. I was hesitant about going back but many things had changed. I was told by Dwight, a part time salesman that «my credit wouldn’t be checked». We signed & gave all our payment info. They ran both credits instead of one. I was very upset about them lying about the credit check in order to make the sale & and am happy it didn’t work out ahead of time.

If I could give this gym NO stars, I would. The gym itself is great. The actual company is TERRIBLE! DO NOT GO HERE!!! They trick you into a THREE year membership after telling you it will be a year. I moved out of the state when my husband deployed (2012) and two months later he was killed in Afghanistan. I sent the appropriate documentation in January 2013 to cancel my membership and they mysteriously «did not get it». The account they were taking out of was a savings account I did not use and they continued taking money out until my bank called me YESTERDAY (around 18 months AFTER I sent the paperwork in) saying that my account was overdrafted. I put money in so my account wouldn’t close and THEY TOOK MORE MONEY OUT (Even though it wasn’t «time» for them to do so)!!! I called today upset and explaining my situation. They refused to give me a refund and I finally got fed up and told the lady she had no idea what I’ve been through, to give me the information to cancel AGAIN so that I could have them out of my life forever. SHE THEN PROCEEDED TO TELL ME SHE DOES UNDERSTAND BECAUSE HER HUSBAND PASSED AWAY A FEW MONTHS AGO. I said «what? how??» (older lady) and she said a heart attack and tells me personal details about it to try and make me feel bad. I’M SORRY BUT MY HUSBAND WAS MURDERED… HE DIDN’T DIE FROM AN OLD AGE COMMON THING! SHE TELLS ME TO SHUT UP AND THAT SHE WOULD TALK AFTER I STOPPED TALKING. I TOLD HER I WANTED TO SPEAK TO SOMEONE ELSE AND SHE SAID NO!!! SHE THEN HANGS UP ON ME!!! HANGS UP ON ME!!!
I call back and a nice lady gives me the info. I realize after I hung up and calmed down that I wanted to make a complaint. I call back and ask for the name and work ID number (if she has one) and her manager’s name and number. I was placed on hold and THEY PUT HER ON THE PHONE! I told her that I did not want to talk to her and to get someone else. I had to tell her this twice and she finally said in a smart way «fine, I’ll put you on hold until someone can talk to you». Twenty min on hold later I finally hang up and call again. They said their SYSTEMS WERE DOWN (convenient) and put me on hold again. FIFTEEN minutes later I hang up and call again. I call back and right away ask for a manager. The manager was on the other line and it would be «a long time». I’m calling back Monday and have already made a complaint to the Better Business Bureau and the Attorney General. It’s disgraceful how they treat their military especially a military widow.
MILITARY FAMILIES STAY AWAY!!!

If I could give this place negative stars, I would!!! this place is absolutely horrible! STAY AWAY MILITARY SERVICE MEMBERS and SPOUSES as well!!! THEY WILL NOT CANCEL YOUR MEMBERSHIP unless there’s no sister gym near the place you will head to. In addition, they’re charging us $ 99 cancellation fee! WHAT?! My husband and I are PCSing. We presented orders in a timely fashion and still want to take money from us. the people who give it 5 stars are usually the employees. PLEASE DON’T CONSIDER THE PERSONAL TRAINER. That’s even ANOTHER HASSLE to deal with if you cancel! RIDICULOUSLY OVERPRICED. You can go to the gyms on post for free or Gold’s for $ 20 a month.

STOP! TURN AROUND! DO NOT JOIN!!! ESPECIALLY MILITARY!!!
The place is nice and a decent but tiny gym however their contracts are set up between multiple companies. What ever they tell you about the contract regarding cancelation is completely false! The sales associates there can tell you one thing and the actual contracting company does not care. They will tell you anything to get you in. They have set up a spiderweb of contacts in which you have to talk to in order to get told to F off and keep paying. They completely lied to my face and would not do the right thing. A contract is a contract! but someone should serve jail time for this type of dealing. Just be honest its not about the money! This is what is tearing down America from within! Next call BBB have a nice day and just go to Golds or something.

I love this gym. I go after work almost every day. The staff is friendly an always helpful. I love the fact that there is a workout section exclusively for women. If you don’t mind spending the money, I recommend getting a personal trainer. It’s motivating.

Was happy with the gym util I tried to suspend the membership for a military deployment. They say that they will not suspend the membership and I have to pay while deployed. They said they will give me the time back after the deployment and they will hang onto the interest. This place is a total nightmare. Choose a different gym. Do not be suckered by this place.

Membership services mislead me to believe it would be easy to cancel my membership if I moved. First they sent me to the office outside of the gym and then that office gave me a card to submit an email request to cancel. My offer letter stating that I was working in VA was not good enough. I am still trying to get this membership cancelled. Absolutely the worst. Only good thing is that at least one of the personal trainers was honest enough to warn me that it was going to be a nightmare. Well the nightmare continues. The saga continues because evidently the personal training membership wasn’t cancelled either and now I have to deal with that too. Worst membership services ever in both departments. I wish I would have read the Unilocal reviews before I joined.