Pep Boys Auto Parts & Service

Had a amazing experience here!!! They took care of me and my car runs like new!!! Staff was polite and informative!!! Repeat customer for sure!!!

Made an appointment online and they did a great job. I would go to this place every time for my oil changed.
The job they did was great. I’ll use them every time I need an oil change or maintenance. The price was reasonable. The staff was nice and professional.

I have used this location on multiple occasions lately… needed new tires, my headlights decided to just stop working etc etc. I have been thoroughly impressed bringing my car here and recommend them to friends and such.

It took them four hours to plug a flat and be unable to mount a truck box. Inept, slovenly, incapable, unprofessional, unorganized, and not worth the hassle. Bianca, the manager, laughed as she said «sorry».
Less,
Thank you for the opportunity to discuss my experience. What’s written above is merely a brief synopsis that I wrote while speaking with your Skibo Rd Fayettenam team. The entire interaction became a downward spiral of ineptitude. The spare tire was not placed under the truck. The tire that was plugged was overfilled by 10 psi. The seemingly 18 year old «mechanic» stated he didn’t know how to cut a hole in rubber. Common sense! What does that say about your training program? Is this in line with the Pep Boys’ mission statement? Is mediocrity the new Pep Boys golden standard? I watched as the mechanic leaned against the wall to eat, listen to head banger music, and do absolutely nothing. He changed the radio station in my truck and drove it out of my sight after I informed him and supervisor that if it hasn’t happened in four hours that it would never happen. I had to tell him three times to get out of my truck so that I could leave. Save the unpeppy excuses for the unpeppy management team. What he did by driving my truck out of sight for several minutes helped to trigger my PTSD.
Pep Boys charged me ~$ 35 shop fee. For what? Refund it, as I’ve already requested. A shop full of men and nobody knows how to install a truck box? I’m asking because your store has signs posted that they install truck boxes. The salesman even offered to install it. Which is more than I can say for the lazy slob working the truck box area. The boxes are mislabeled and confusing. His sarcastic and demeaning tone, along with a very clear desire to perform as little work as possible, forced me to walk away.
I was exceedingly pleasant until hour three arrived. Knowing my trip plans would have to be modified. There is a Lowe’s across the street which carry the parts WAY less expensive than ordering the wrong screws from another parts store. What you need are self tapping sheet metal screw of sufficient length to go through the box, bed liner, and truck. Or, drill holes and bolt the box down. These, and other considerations must be made prior to putting up signs around the store proclaiming something which is clearly false.
The idea being sold is one of convenience and efficiency. «Would you like us to install that truck box for you Mr Smith?» Through zero oversight on the shop floor, inexperience in the industry, not having the right parts; what actually happened was inefficiency and inconvenience. A better question to ask of yourself is: CAN You.
When Pep Boy workers start complaining that this is why they don’t like for customers to pay prior to the work being done, it really means that they are afraid to call a manager over to refund the $ 35 install and the $ 16 screws that don’t work. Don’t take your frustration out on me. The thought that these guys were incapable is on oversight on my part due to your false advertising.
The members of this store seem to ignore customers, for the most part. Your bathroom is out of order, with crap in the toilet and no sign on the door. All of these situations, and more, tell me there is are severe problems at multiple levels of your operation. They have the audacity to charge fees for a dysfunctional shop when what’s actually more important to me is the «mechanics» clearly cannot perform simple tasks nor can they employ decision making skills on a very fundamental level. Your store would come out a huge loss if I billed you 4 hours of my time. Sadly, that is a laughable situation for the «management «team. Listen to the customers, evaluate what concerns are being introduced and what steps that can be taken to immediately rectify the situation. Surely these supervisors are so used to customers bringing problems to their attention, that there exists a deflecting, non-​surprised, non-​solution seeking, dismissive response. Which is what I received.
I did engage the person that was supposed to be in charge. She’s a nice girl, hobbling around on a twisted ankle. Was this incident reported to OSHA? I can only imagine the doctor would say to elevate and add ice. This is how I know the employees there not cared about. Imagine comparing this to the Corporate training garbage and lies pushed down their throats.
Am I the only person bringing these problems to light? Fix your self, fix your team, and stop treating customers as an inconvenience. Put these people on a stopwatch and have some backup plan if David can’t drill through ¼ of rubber!
Clearly, you are dealing with a well embedded and grossly established challenge. From store cleanliness, false adverting, laziness on several fronts, disengaged supervision and management, to being unable to accomplish core competencies in the mechanical and automobile industry. This is why your customer base has dwindled.

Don’t do it to yourself. Don’t like being quoted one price on one day Then getting a call with a new price on the next day. Then getting charged for a guess.

Their parts department is helpful, but I would not recommend using their service shop.

This place is awesome, the manager Orlando took really good care of my vehicle when it really mattered. Orlando and his team are the best in Fayetteville. Their all around knowledge and skills payed off and my vehicle is as good as new. THANK YOU so much. I recommend Pep Boys if you want an honest assessment of your vehicle. Keep up the great work!

Awful. When I went here for the first time after my oil changes ran out at my dealership, the mechanic rushed my service and did not honor any discounts. I got a full synthetic oil change which ended up costing about $ 80 for something I could have got for $ 60.
10,000 miles later, I took my vehicle to Sears for a full synthetic oil change only supposed to cost $ 56.50 and come to find out my oil filter was torqued way too much. The mechanic has to break the filter to put a new one on.
Don’t know if they do this to get you to come back or because they are the only ones who have the piece of equipment to take the oil filter off.
Don’t go here.

Don’t plan on them being done for at least 5 hours. 4 ½ hours. That is how long it took for tire rotation and oil change. Never ever, ever going back. They told me 1 ½ hours so I didn’t arrange for anyone to pick my 4 yo and me up. wish I would have. Also made me late to get my son. So add cost and stress of finding someone to get him off the bus. Not worth it. I told them up front I only had a certain amount of time and was assured it would not be a problem.

My first experience withe the service department was not stellar… But the Manager more than made up for it by bending over backwards and going above and beyond! I am truly impressed with the way he handled the situation and cared about his customers. I will continue to bring my vehicles to Pep Boys and purchase my automotive parts there. I highly recommend the professional service department for all your automotive needs!

Thank you Pam for resolving our issue. I really appreciate how attentive and professional you were. Thank you again.

I took my truck to thsi store to get new tires. The staff was corteous and they worked with me to get the product i wanted. The tires i got are top quality and the staff worked with me yo make sure i was satisfied.

Here goes.
I like to try every place at least three times before I make a judgement call and I have been to this Pep Boys now at least four times where I actually got a service of some sort. I have had both of my cars taken care of here as well while I was busy being unimpressed by the customer care I was receiving.
Cons:
1. An appointment means nothing… no matter what you are going to wait an obscene amount of time for even a minor service, especially if Tonya McNeill checks you in. Both times I waited in an excess of three hours was when I dealt with her, once as a walk-​in (understandable) and the second time (today) with as appointment. She put my service behind all of the walk-​ins and when I called at 6pm — my appointment was at 3:30pm and I arrived 10 minutes early to ensure I adjusted for the inevitable wait in line– only to find out that my car had not even been looked at but that the five or more walk-​ins in front of me had all been serviced i was a little upset. I had talked to Eric on the 24^th of August when I made my appointment and specifically scheduled earlier during work because he told me that there was only one mechanic available after 5pm. Both me and little girl waited on the installation of two tires and a simple check-​up on a previous service for over four hours. That. Is. Ridiculous. This was the final straw.
2. While you are waiting you will be ignored or out-​right put to the side by the people at the service counter (Garrett has always been the exception to that rule and the elder Robert I recently came into contact with as well). The rudest person at that counter by far is Tonya McNeill… to say that customer relations is not her strong point is a definite understatement.
3. It’s also safe to say that because of the disorder and the chaos present that what you do pay for to have may not in fact be done correctly. Among quite a few other things on my last service for this particular car I paid for an alignment. The rear of the vehicle was not even done which I realized due to the continued vibration in my steering wheel though only as I accelerated up inclines after that service. It was checked and fixed for free because I returned within the warranty’s time limit which did go a long way towards helping me see the wait in a less negative light.
For these three reasons I give it one star because I cannot give it less and still post a review.
Pros:
1. Garrett is amazing, he made me feel at home and taken care of whenever I came in on his shift. I really only gave Pep Boys a second, third, and fourth try because of his hospitality and I was really hoping I wouldn’t have to find another Garrett-​personality elsewhere since I had already found that here.
2. Eric is excellent at dealing with angry people… I have a temper and very rarely has anyone been able to help me find it once I lose it; he has done that successfully and in a very professional manner twice now.
3. (Elder) Robert helped me when I needed my second car fixed to sell and was a huge help. He broke down what I needed to get done in a clear, concise manner and under his supervision I had the fastest, thus, most satisfying visit to Pep Boys since I started bring my vehicles there.
4. Matthew Hainey personally apologized to me for the wait today when everyone else was making excuses and I truly appreciated his forthright honesty. He and Christian Daves were quick and thorough once my vehicle was brought in to them. For this reason alone I will test out other Pep Boys before I make my final conclusion about the franchise as whole.
For these four reasons I give this location two stars. If you can, route all of your interaction here through these five people and you might enjoy your time here a lot more than I did. However, I personally have made my decision and I will not change my mind… I refuse to come back to this particular Pep Boys location and I will no longer recommend it to my friends.

I am so excited about the new store. I love LOVE Orlando but the thought that Roger will be there is the best news I have had in years!!!

I previously left a horrible post for this Pep Boys. The result was a concerned and understanding manager, Orlando, made it his top priority to make sure that the situation was righted. He went above and beyond to ensure that the customer service I received exceeded all expectations and to ensure that all of the issues I had were no longer issues. I was very impressed by his desire to do business well and honestly. I do not think that there will be more issues here, but if there were, I have no doubt they would be addressed and fixed expeditiously! Thank you very much! Definitely five stars now!

Disorganized, chaotic service. They lack communication among each other and it shows. You don’t ask a customer if they were called and told their car is ready as a greeting, especially if their car has sat in the same parking spot for 4 days without a phone call or update. They lied about doing any work and pushed my car to the side to handle cars they knew they could work on. I would have took it else where but it was actually in a bay when we pulled up. In the end they had my car for nearly 10 days. Called me ONCE about it. They aren’t deserving of the second star except they cut my cost in half… They knew they owed at least that.

I stopped by today in the midst of a snow storm because my old windshield wipers just were not cutting it. How I wanted a set of RainX wipers and surprise! They were on sale! An employee came up and tried to assist me but I got this. The cashier was friendly and told me to go around to the bay and the guys would put them on for me. Score! I went around and went inside to find someone. A guy came out and had my wipers on in a minute flat. Thanks Pep Boys!

I made an appointment online for a safety inspection on the same day. It took them three and a half hours to do it! Sloooooooow! But cheap. $ 30.

Don’t go here. Staff is rude and incompetent. Took them six hours to fix what was wrong with my car, the check engine light had come on. They said there was only 2 cars in front of me. Tell me why I saw about 30 cars go in front of me and many people leave before me even though they had come in after me. Also, my check engine light came back on a day later. So I went back in to get it fixed… again. The lady told me it would cost $ 50 just to do a test… even though I was there a day before and showed her my receipt.
I cannot stress how horrible this place is.

Awesome! fast and reasonably priced!