Dunkin’ Donuts

I go to this store frequently, probably 3 – 5 days a week. i like the place, but I question management decisions sometimes. I went in earlier this week (8÷25÷2015) and got 2 medium coffees, held up my phone and paid through the app. Or so I thought. The next day (8÷26÷2015), I went through the drive-​thru (I go into the store 99% of the time) and I’m greeted with yesterday’s receipt. «Oh, yesterday the cashier hit „cash tendered“ instead of (whatever key to scan the Q Code in the app) so you didn’t pay for yesterdays coffee.» And she hands me the receipt as proof, and says if I check the app I’ll see money was deducted and points weren’t added.
OK, so if I had been a more casual customer they never would have recouped that $ 4.26 or so. Instead, because I’m a regular they hold the receipt until the next time I go in and hit me with it. Who thinks that’s a good thing to do to a regular customer? I felt ambushed and the more I think about the more insulted I get! It’s not like I grabbed the coffees and ran for the door before they had a chance to collect. This was the cashier’s error. And just how long were they going to hold on to that receipt? Until the weekend when they could be sure I would be back?
Not too long ago, I was there getting coffee. A woman was waiting for her order as I got to the counter, I was asked for my order and as I got my coffee she starts complaining. «if you weren’t so busy talking back there and were paying attention to customers I wouldn’t be here waiting for my coffee while 3 other people get theirs after I ordered». Legitimate complaint, she asks to see the manager. Girl comes up, looking confused, apologizes ½ heartedly… and that’s it. Now the woman is really pissed, having gotten NO satisfaction and storms out with a «I won’t be coming back to this place again» comment.
This situation (and a customer) could have been saved with a simple, sincere apology; a promise to address the situation; and a free coffee for the woman’s aggravation. «I’m sorry you had to wait like that, I will be sure to talk to them. Let me give you your money back since you had to wait so long.» Instead she gets a near blow off, zero satisfaction and will never enter that store again.
Owners, train your managers on how to deal with customers and errors your cashiers make. You may find you have happier customers who return more often. Personally, I’ve found the McDonalds down the street has very good coffee and it’s only a $ 1.00! Plus, I actually go right by it every morning. There are options!
Finally, who the hell designed that parking lot and drive through? What a cluster!

Approached the drive thru speaker and ordered a large Coffee Coolatta along with a turkey, bacon and cheese on a crossaint. The coolatta was obviously very watery. The consistency of a slush puppy. I ask her to please try the process again. The cashier states that the consistency would only be the same result. I asked her why they were watery. She Approached said they were watery because ‘people keep ordering them’.I asked for a refund.
The cashier accidently spills the entire large coolatta in the drive thru window. Her armpit got caught on the straw as she seemed a bit foggy and distracted at first glance.
Then I realize that I have a pastry boxing read of the usual Dunking Donuts bag usually received with a good sandwich. I am too distracted to investigate the contents of this package because the cashier is now splashing the side of my freshly washed vehicle with the accidental mess created by her carelessness and rude energy in which she chose to produce at that time. THANKS! !Meanwhile, I receive a dirty look from another employee inside the store. I wasn’t happy. I drive out. No beverage, but a sandwich?
Stop at the red light. Open the pastry box. A coffee roll. A coffee roll. U turn. Walk in. A woman with asks if she can help me. I explain that I ordered a turkey, cheese and bacon on a crossaint at the drive thru window. Not a coffee roll. The Coolatta explanation cashier says ‘yeah we gave you the wrong thing’(nasty tone included) Another asks ‘do you want us to make the sandwich?’ No apology. Just her ‘as a matter of fact’ attitude I am already late, so I request a refund. Receive the refund and was told to have a nice day. Wipe the slatted Coolatta off the side of the ride and left. No food. No drink. And late. Lack of customer respect is high. Never again will I spend another dime of my hard earned money with any Dunkin Donuts.

I have to say, I go to a DD everyday and recently started coming to this one because the coffee has been perfect every time and the employees are so friendly! I had become so used to going to other dunkins and getting mediocre coffee and bad attitudes that I didn’t know what I was missing. This is my new go-​to DD!

It’s 4pm. No rush. No other customers. Drive up to order a coffee and sandwich. Get to window. Sorry we don’t have any eggs. Coffee comes out 2 sizes smaller than what I ordered. «How was it again»? Seriously? How can you mess that up?