Sears Auto Center

Don’t know what happened to this place around a year ago. They no longer do walk-​ins which would be fine if they ever answered phone. (Called 3 times from 10 – 12). I walk in to make an appt for next day and of course like Sears clock work had to call in to verify card payment with customer in front of me. Gets confirmation number and then says doesn’t work has to call again.
Sears and Sears auto will be out of business within a few years and it’s sad because easily can turn it around with some customer service. You can’t be a weak business and not have customer service either, that’s an equation for bankruptcy

Awesome!
Now that I have your attention. I believe his name is Andrew. He was a great employee and did his best to accommodate me. He got me the best price for my business. It took almost a hour why it’s 4 not 5. But if they would have been any quicker 5 stars all day.
I was very skeptical about coming here seeing the recent reviews. But I saw one that said new management.
DONT WORRY ABOUT THE REVIEW 8 DAYS AGO. SHE WAS JUST MAD.
Oil change was quick and clean. Thanks I have now found a good place I can bring all my cars for an oil change.
Awesome service thank you.

Worst place ever!!! Do not come here! They want your business so they’ll always tell you they can get the work done within an hour or two. After giving them several tries to meet basic standards of customer care, I’ll never go there again! They quoted me for work, gave me quote… then after several trips due to «not having enough time or technicians…» I came back one more time to actually COMPLETE the original work that was requested and quoted. Again… I made an appointment and was quoted a «safe 2 hours» for an alignment. I called after an hour and 15 min and they told me, «your car is just now being taken back for the work. We only have 2 technicians in today and they got held up.» What?!! The original guy went to the back to double check how many cars were before mine and how many techs were in. So… once again… I was told, «I’m sorry we can’t guarantee what time it will be done.» Ugh!!! Terrible service! I wouldn’t have such an issue if they would just be upfront and honest rather than lying and telling me 1 – 2 hours to consistently then either «run out of time» to do the work or take double or triple the time! If you value your time at all, don’t come here!

Made appt on line for an oil change at Sears Auto in Fairfield I arrived 15 minutes early my appt. was at 9am ask how long it was going to take he told me we’re short of help plus some big jobs came in he told me 11:30 I told him to cancel my appt I wasn’t going to wait two and a half hours for an oil change I got the impression that the big jobs were more important than my oil change. Ive been a customer of Sears auto center for over 20 years. I will be taking my car for an oil change somewhere else. I was very disappointed with the service I received today are the service I didn’t receive. He had the audacity to ask me if I wanted to reschedule.

I’ve never been so pleased with standing in a long line in my life! Andrew has impeccable customer service skills, both on the phone and in person. Standing in that looooong line I got to witness both. Customers weren’t rushed… were cared for… and even a phone call he made to the accounts department was quite impressive. I’d stand in a long line at Sears any day for that kind of service.
Oh — and my drive feels real nice with my new set of wheels! lol

Under NEW management! I couldn’t ask for better service. Courteous, attentive and informative. They didn’t try to make me buy a service that wasn’t needed but offered suggestions. They called me to tell me what the problem was with my vehicle and promptly fixed it. I will definitely return with this vehicle or any of my other vehicles for service work. Thank you Andrew and Bill. I will recommend this Sears Auto store to my family & friends. A++++

I waited 15 minutes before any employee said anything to me then another 5 to be helped after I asked to be helped. I made a appointment online to have my oil changed. The service guy came out to get my car and put his greasy hand print all over my window. I waited for my car. As I was driving home I started to smell oil burning through my vents and then oil started shooting all my window shield on the freeway, I pulled over and popped the hood only to find they didn’t put my oil cap on and oil was all over the place, I called the store and the guy said oh that’s no big deal you can make a appointment online and we will look at it tomorrow, I drove down there anyway and all they did was add oil they refused to clean all the oil or my window the tech was so rude and didn’t even want to check the oil or look at the car…
I will be contacting corporate office this is the worst service ever

I received a coupon in the mail for a $ 15 standard oil change. At first, I wanted to use the on my wife’s car, but apparently all the all the time slots were booked, and we needed it to be done within our time frame. No problem, took her car over to an oil change shop and it took 25 minutes. Since I knew that this would happen again, I setup an appointment online on a Wednesday for a 9am appointment on Saturday. I received a call the next morning from the Auto Center who told me that 9am was already booked, and told me that the next available appointment was at 10am. I specifically stated that I had my son’s basketball game at 11:30am and is 30 minutes away, and was assured that it would not take longer than an hour.
On Saturday morning, I arrived at the Auto Center at 9:55am. Went to the counter and they couldn’t find my appointment in the system (but my name is on the grease board). It took about 10 minutes to get everything all setup in the system before my keys were taken. I then noticed my vehicle being taken into the shop bay at 10:17am (I looked at my phone). By 10:45, my car is still on the lift, and I am beginning to wonder what’s taking so long. Apparently the service techs were «waiting for an air filter from Auto Zone» that I did not request or authorized but were trying to upsell me. At this point I tell them «Look, I have to be at my son’s basketball game at 11:30 and it’s 30 minutes away. I really need to get going». I was then told it would be «a few more minutes» and I would be on my way. My vehicle was not finished until 11:10 and still had to wait another 10 minutes to get checked out. I had offered to prepay when I checked in, but was told I needed to pay when the service was completed. I did not leave the Auto Center until 11:19, and was subsequently 20 minutes late to my son’s basketball game (arrived after halftime).
I am deeply disappointed in the service that was provided. In comparison, I took my 3^rd car over to Wal-​Mart for an oil change the next week; that took about 30 – 40 minutes to complete. I also tweeted about this incident while I was there to @SearsAuto. They replied the next Monday to DM them my contact info, but it took over a week after I tweeted again about their non-​responsiveness (after I DM’ed them that next Monday) for me to get an email. My question is, why ask me for my contact information, have me provide it, then not followup at all until I send a second mention a week later. That’s pretty bad customer service.
I will probably not take my vehicles to this Auto Center location for any service and will think long and hard before taking it to any other location. This experience has also soured me a little on Sears as a whole; prior to this, I have purchased a plethora of Craftsman tools as well Die Hard Batteries. This has definitely made me have 2^nd thoughts on this as well as word of mouth recommendations.

DO NOT purchase a service warrant from Sears Auto Center in Fairfield, CA. Who knows, it might actually be worth the cost; but one would never know because they always have a huge queue and ZERO appointments. You might get tired of being put on hold or waiting in their endless in-​store lines. I did, now I’m out the money paid for this sham of a warranty. Ask to speak to a manager? Expect a 15 minute wait, minimum. Is this how all Sears Auto Centers manage relationships once they already have their customers money?

I purchased my tires at Sears Auto because they were reasonably priced and I could have them serviced there. They are SLOW!!! In 4 or 5 visits over the past couple of years, I’ve only once made it out in less than an hour… and just for tire services. Yesterday I tried the online appointment. Set my appointment for 11:00 a.m. Received an email this morning that it was confirmed for 12:00 a.m. So I called because I’m pretty sure they are not open at midnight. Was told it was noon. I get there and there are 5 people in line with this one poor guy that is also answering the phones. My name is nowhere on the appointment grease board. Soooooo I will never buy tires from Sears nor will I ever set foot in the Auto Center again!

My car has been hesitating when I start it and I heard they do free battery checks here. I called beforehand and the guy offered me a $ 19.99 service that checked the battery, alternator and starter. I knew it was one of those 3 things, but suspected the battery as it’s still stock and the car is 5 years old.
I drove down here and found both service advisers were working with customers. I perused the merchandise while I waited and overheard another customer complaining that she’d been told the service would take an hour, but that the car wouldn’t get seen right away. This is common in all service shops, but can be a hassle if you aren’t aware of it. Both of the service advisers were very patient with this woman and reassured her things would get done before she had to go back to work. When it was my turn the guy said he would just do a quick free battery check for me so I wouldn’t be waiting around for an hour (while the other lady’s car finished apparently). When I called I actually asked if they did free battery checks and instead of answering the guy went into his spiel about the $ 19.99 service. No big deal, I still got the free battery check after all. The guy told me it’d only take 10 minutes, but he didn’t start on it until I went to the front to ask him about it after 20. In the meantime the lady who was complaining earlier got me all caught up on the soap opera they were playing on TV in the waiting room. «Oooooooo, uh uh! He was with the other one last time!» «Yeah, she’s back! Now what y’all gonna do?» «HAAAA!» were some of the phrases I heard during this period (much to my delight).
When I was leaving the female service adviser backed up my car for me, which I thought was sort of strange since it was so close to the door and I could have easily done it myself. Then, she went back and forth for some reason while I followed her. Can’t I just get the keys and go? I know I can throw this bad boy in reverse and get it out of here okay. I guess it’s a nice gesture though? I really don’t know.
Overall, I might return when my car needs another quick and easy check. The reviews I’ve read about more extensive work here has me running away though. Thank goodness for my fellow Unilocalicans!

I used to come here all the time… lately the service has been not good at all. They scratched my rims on one car, and hub caps on another doing tire rotations. On oil changes the tech going in and out of my car got oil prints all in my car (have some pride in your job) wipe up your mess… very sloppy makes me wonder if they even did the job correctly. Now I have to double check everything! Told the manager on duty he tells me these young guys are getting complaints a lot! Now I need to go back and talk to the head manager about getting new hub caps on my new car mine are factory hubs… this is the third time I have had issues on simple oil changes and rotations. Get some better techs or re-​train please. I wish there was a no star button…

Great place every time I go everyone is so so nice to me especially paul and aj thanks alot guys! :)

Okay… Took my car here for an oil change. When I first walked in there were two people ahead of us with two associates working the counter. One says, «can I help the next person in line?» So, the next customer went to the counter. The other associate doesn’t even ask who’s next. He takes a woman who had just walked in the door. Not good customer service when you have three other people waiting!
It didn’t take too long for the oil change which was very nice, but as we were driving home, the car smelled of oil and started smoking. We turned around and took it back. They immediately checked the cap which was loose. This was an easy fix. They cleaned the area and replaced the cap. The technician apologized and we were off to the mall again.

Needed another oil change staff was great again. While I was there they also rotated my tires. Thank you Andre and Rose, I was in and out in less than an hour.

Got a battery service done because my battery was low. Irvin (I believe his name was) was nice enough to go into the back room to check for the battery I needed. Since it wasn’t on the shelf currently. The shelf looked nearly empty for Car batts. Irvin was very patient and answered all my questions. The battery for my Honda Accord was $ 109 and the installation was 19.99 $. Although I got a deal with 46 $ off with my protraction warranty, however, they are now in the process of taking that away. So, majority of batteries are now 2 years of warranty. Boo-​hoo! The installation took less than an hour.

I was so mad I made a video of the mess they caused. I hope this video goes viral
This place installed the filter wrong and left me stranded because the guy said they were closing. I missed a day if work because of it. I’ve never been so mad at a business. I get that people make mistakes, but it could’ve been handled way better. Say something like say «sorry.» But instead I got something that felt like «oops, here’s some concrete cleaner and an oil change.» As of 8÷16÷13 as I post this review, I have yet to hear any contact from the people at the actual sears auto repair place. I’ll have an email that I will post later if my driveway isn’t cleaned soon. It’s been 3 weeks. Sears social media manager emailed me. It’s not rocket science: approve the the invoice to clean my driveway. This is it what happens to a business when you treat customers with utter lack of respect.

Horrible service, especially the Asian kid at the counter. Little snoby sob almost got his ass kick for insinuating that the faulty alignment that was done the day before was our fault. I should have known better to deal with sears.

I bought my tires at Sears a couple of years ago. One of the tires was looking flat, so I went to get it fixed. The rep explained that it showed too much wear to bother with a fix, and he recommended I replace them all, or at least the two front ones. My tires only have 20 000 miles on them, have been rotated regularly, and they are rated to 50 000 miles (BF Goodrich), so I didn’t exactly buy the argument that the tire didn’t warrant repair. He said that city driving is much harder on tires than highway driving, and proceeded to explain that he changed the oil on his girlfriend’s car, who only drives city, and it was gross after just 3000 miles (what does that have to do with tires?). He was kind enough to pump up my tire, but I decided to get a second opinion.
I went to Costco, and explained what had happened at Sears. After inspecting my tires, the rep said that if I had bought them there, they would have repaired the flat, because the tire was not that bad. I asked if you always have to replace the tires in pairs, and he said that’s not necessary.
So I am left with the impression that the Sears guy is a bit of a used car salesman. Needless to say, I won’t be buying any more tires from them.

We came by on Monday but couldn’t get serviced because they were closing up for the day. So we went back yesterday and got our tail lights replaced. Brandon was the associate who helped us with the transaction and he was great. Very enthusiastic and polite. He also worked very fast to get us in and out of there. Easily said, customer service was excellent!
Thanks for the quick and outstanding service guys!