Forever 21

Usually, some of the employees here are kinda rude especially because of the holidays. when you try to ask them questions like I tried talking to this girl in the front. All she did was look at me? I’m like okay… but a girl named Vanessa helped me out. She went out of her way to answer my question because she didn’t know but she said «hold on, let me find out for you.» Now that’s great customer service. Thanks Vanessa!

So this is my final update. I FINALLY after waiting over a month and constant 3 calls a week got my return check. Along with they said theyd sent a gift card for trouble. I got it and it was $ 10 bucks. It shouldve been a dollar for everyday i had to wait for then to even send it. Complete bull. Glad the issue was resolved though. BUT would never reccomend ANYONE to shop here. If you want a store with HORRIBLE IN STORE AND OUT OF STORE SERVICE then this is the place for you! AND IF YOU DO nake sure you love what you buy because a RETURN policy, THEY DONT HAVE ONE!

I have been to many Forever 21’s and this would be the second rudest. Although this one was clean at least and my daughter did find her stuff very quickly. She knew exactly what she was looking for. The staff was pushing us to hurry up and checkout. They didn’t close for 15 more mins, and i politely told the first sales lady we would be at the checkout by closing if not before. By the time the third one approached to say the same thing i was past annoyed since they were not closed, and there was only one other woman in the store. Even upon checking out, as they were locking up, they were rude and in such a hurry to get us out. If it wasn’t for the fact that we had been to several other Forever’s and online looking for these items, i would have put our items back. Although i would like to give them the rudest Forever award, that honor goes to another 21 a couple days before. So glad our local 21 has the nicest staff and very helpful. I also don’t have to worry about tripping over clothes that are everywhere.

If you are a pre teen this is the place for you, they take all the modern «styles» and take them above and beyond… not for me.

Every paycheck you’ll find me here buying a new outfit to spoil myself. Usually I can find something if I only come here when I get paid, but they sell out quick. But there’s a red haired man that works there named Nick and he’s a freaking saint! I had shown up with only a gift card and a dyer need of a pair of heels I found but I was about thirty cents short and without cash or my debit card. He gathered up the remaining change for me and helped me out, I was so happy! He’s a wonderful guy for that, you should all ask for Nick when you go there because he’s one of the more genuine workers I’ve come across there :)
Other than that not a bad store, sale section a little wild and sometimes lacking for a while in the accessories section but overall pretty good location!

Eeeeeek! I live in Windsor and the closest F21 is in the Santa Rosa Plaza mall. Mine is the size of this F21 maybe larger. That being said, I have never ever witnessed a store SO filthy! I work in retail and I understand that customers do ruin your racks, and knock things down but oh my goodness this store was insane. There were more items laying on the ground than on the racks. The different areas of the store weren’t very clearly differentiated, I couldn’t figure out what «style» of the store I was in until I looked at a tag and realized I was in the plus sizes. The tables that normally have cute clothes folded on them were literally just huge piles of clothing, some even with hangers on them that were just thrown there. Honestly I have seen messy stores and this blew me away. I hope that it was just because it was near the end of the night but wow, I cannot imagine the night crew having to straighten up that store, it would take all night.

Although I love this store, because of the cheap clothes, I certainly don’t like it for their customer service. Oh excuse me, «customer service.»
The store is clean and kept neat, which I love. The music is always playing and there’s room to walk around.
I was waiting in line today to get rung up. Two cashiers and there was a long line. I’m pretty sure someone else could have hopped onto a register for a little bit to help with the line. But no, whatever.
By the time it was my turn, I was waiting for the previous lady put her wallet in her bag, to pick up her shopping bag on the counter. And the cashier looked at me, and said «I can help you over here,» while the lady is STILL there. I’m pretty sure that was rude to rush her. Wait a little bit, geez.
This cashier, some asian girl, decides to not look at me the entire time she’s ringing me up. She asks about the return policy when I first gave her my clothes, and I tell her that I know of it already… only to ask again halfway through ringing. Yes, I know of the stupid return policy, where you honestly just can’t return anything for a full refund. No «thank you,» or «have a good day,» or «did you find everything okay?» Nothing.
I used to work in retail, and I always provided great service to customers, even if he or she didn’t desire it. And this isn’t the only time I have had a rude experience with anyone that works here, especially the snobby cashiers. Get your act together and be a little more respectful. You’re lucky to have a job, even if it is a sucky one. Thank god, you’re not saving lives.

Short Version:
(+‘s): Friendly and helpful staff on the floor; large, clean, organized store
(-‘s): Customer service is the WORST now; if there’s an exchange and a manager is called out, the manager will not honor F21 return & exchange policy
I had such a horrible experience that I had to write a review for the first time…
Long Version:
My fiancé and I went to exchange a pair of boots I purchased online because it had a noticeable defect inside the right boot. I had purchased the same pair in a different color and compared the two to determine that it was definitely a defect. I went into the store and found the same boots in the same size and color and brought both pairs of boots to the counter for the exchange.
When the cashier went to scan my receipt and both boots, she told me that I would have to pay an extra $ 3 or so for the same, non-​defective boots I picked from their store because I purchased the boots at a different price (I had used their 10% off an online order promo for signing up for the newsletter). I explained that I shouldn’t have to pay extra for the same item since we are exchanging products, like for like, unworn, tags attached and with the box. She said that she couldn’t do anything and asked if we would like to see a manager.
The manager told us the same thing. We explained that this is a direct exchange for an identical pair of boots, same color, same size, same product code — why should the customer have to pay for an exchange? He answered that due to me paying a different price, I would be returned the same amount of money I paid and I would have to pay full price for the pair I wanted. We argued and argued that this is not a return transaction; this is an exchange and that other stores would have treated it as such.
As his final response, the manager rudely retorted that I can do the exchange online and pay the return shipping to mail the pair back to save $ 3. I clarified that it’s not about saving a few dollars and that it’s a matter of principle at this point. If F21 policy states that you will exchange an item, then it is expected by the customer that the store will honor that exchange, especially if it is an error on the company’s part or a defective item; the customer should not spend more than what they paid for an item when it is a direct exchange at the store!
We are appalled by how they handled this simple transaction for a defective item and how condescending the manager was. F21 policy states that they accept exchanges at all locations and it seems that the Fairfield store manager was not going to honor it that so they could make a measly few extra bucks; I was not going to allow this store to do the «exchange» so that they can gain a profit for all the poor attitude and trouble they gave us. If they had went ahead and exchanged the shoes, no parties would have lost or gained money. Instead, time was wasted on both parties disputing over a straightforward solution.
We will not be returning here. This is rather disappointing as we have been frequently shopping at the Fairfield branch since they first opened (even when going to Davis for school) because they were always tidy, and the workers on the floor are quite friendly and helpful. Not too long ago too, I had an exchange at the same store due to receiving the wrong size (that was on clearance online and not in-​store, by the way) and it was a smooth and quick transaction. Good to know that their service has sharply deteriorated since last shopping here.

Never thought would I have to write a review on a clothing store, because I’m just interested in buying clothes. What would it matter about the customer service? WRONG! This goes for the «super» manager as she claims to be, named Mary Ann I believe her name was.
First of all it just seems that 90% of the employees at this store hate their jobs. I can see why if I had to work for a overly prude manager. I had an issue with my transaction because they overcharged me, which if it were a mistake, that’s fine I won’t complain just give me my fair change and everything is good.
I got Mary Ann or Ellen on the phone 2 days later just to make sure the items were returnable before I made the drive down there and right off the bat she was interrupting me and did not care at all about the situation. She kept on making ALL of these excuses onto why she’s unable to refund my fair change. I kept telling her that it’s MY money, and it is NOT my fault that your employee rang me up extra which I drastically overpaid for an item which I didn’t even have time to react because the workers were rushing me out the store because it was an HOUR before closing time on a Sunday.
If Mary Ann or Ellen represents this company and is careless about this situation, she will not care about ANYONE when it comes to fair customer service. I will deal with corporate everyday until I know she has been put in her place. My boss has business relationship with the owner of Forever 21 Jin Chang, and she is known to be a very aggressive woman and by the way their headquarters are in LA (I am there quite frequent). I will do anything in my power to let Mary Anns poor reputation be known.

It’s F O R E V E R 2 1
If you have the time to look through all the massive amounts of different EVERYTHING, then this is the place to be. I go here wanting one thing and I come out w/​a totally different outfit (or two, or three).
Super cheap (prices). cheaply made? That’s your decision. you got it for a good price though right?
I usually go for the accessories but that’s because I dislike looking through all dem clothes for one top

Not impressed with this store. They have some cute clothes, but most everything looks like what was in my closet in 1985. The staff here is what is really terrible. The kids working in here don’t have a clue about working retail or customer service and it seems the only interaction that are used to having with people is through social media. The art of being a pleasant people person is crucial in the retail business and teens these days have no clue how to interact and it really shows in this store.
I did see a few cute things that I may have taken the time to try on, but I just really wanted to get out of the store since I didn’t feel welcome.

This forever 21 has a wide variety but the customer service sucks. The checkout line is always hella long with one cashier and they don’t know where anythings at when you ask for help to find something.

I love forever 21. It’s a big store a wide selection of styles. They always have great sales and prices. You can find many styles here. I don’t know if others have noticed, but it seems as if they were organized by style… workout clothes, pastel/​sassy styles or knitted sweaters etc. There is also a small section for men’s clothes… it doesn’t have much, but there is great stuff to choose.

I guess my review is outdated so I’ll write a new one.
The two young ladies that I always seen are no longer here I guess. Or maybe I never come when their working. Such a shame because they were the only two polite people that are employed here.
Other than their off putting «return policy» I could care less to shop here because of their lack of basic customer service skills.
A boy dressed as a girl (lead cashier) is extremely snobby, and my recent visit was depressing.
I shopped here early in the morning to avoid crowds, but their morning crew was not up to helping anyone in the store. Workers would rather talk among themselves, gossip in the fitting room and snub you.
When I was ready to check out it seems as if no one was at the register and when I asked a young filipino girl if I could get some assistance she gave me the meanest mug ever and throughout the payment process, came off very condescending.
I really don’t care what the deal is on her end, but if she were that grouchy about working, she should just quit her job.
Customers do not enjoy being ignored, talked down to, or treated poorly.
The updated «One Star» rating is an overstatement for this location.

One of my favorite Forever 21 locations — it’s too bad that its so far away from where I live. It is a large location, very spacious, very bright & somewhat organized. I wish all Forever 21 locations had as many options as this one does. This one has forever 21 for men, plus sizes, teenagers & for kids — they are all in their own sections.
There isn’t merchandise on the ground or super messy looking. They also have a large clearance section because its a larger store. The jewelry and accessory section could be more organized but that’s about it. The prices are far are some things are over priced.
There is parking right outside one of the entrances which is great if you just want to come to this store. The people that work here are helpful and not as snobby as other locations.

Well, customer service has definitely steadily declined into «is there any?» which usually reads as: never coming back. Unfortunately since this is the only location near me that has a plus-​size section it means I’m ‘grudgingly coming back’.
I walked around the store for 30 minutes. It was myself, 3 other customers from what I could tell and 6 employees on the main floor. 4 walked right past me and didn’t even say hello or if I even needed any help (which I did), but it’s kind of hard to ask for help when people come off as super grumpy or uninterested or like they don’t give a shit.
Honestly, I get customer service. I get how hard it is to be perky, but I’ll take a grumpy, «Can I help you with anything?» over it not being said at all.

The deals at Forever cannot be beat. But this particular location has some of the worst customer service I’ve ever experienced. I can’t remember ever complaining about a place, honestly. But after giving this place frequent business, I often leave feeling embarrassed by how I’ve been treated by the employees! Ardella A. said it all.
Cold and unknowledgeable employees. Including some very rude managers. One time I managed to go through the whole store, fitting room to check out without one associate giving me eye contact! Crazy! I would definitely prefer to go out to the location in Davis or even Walnut Creek rather than be embarrassed by these people!

I was visiting from WA for Thanksgiving weekend. Needless to say I was one of those EL LOCO Black Friday shoppers [=
I don’t know if it was because it was Black Friday but the SALE section was MASSIVE! I seriously spent like an hour & a half looking through all the racks. Of course, Forever21 always has deals so I stacked up. Visiting the fitting room when you have alot in your bag is not the business since they do have a 6 garment limit. Having to put your clothes back on just to exchange the 6 that you have in your fitting room for 6 more outside is a pain but whatevs.
The cashier was super friendly even if she did look like she had enough work for one day. All in all I spent $ 76 on 20 dresses, skirts & cardigans. Not bad if I say so myself.
This is by far the best Forever21 I’ve been to. So sad I live all the way in WA. =[

My first review was based on the pristine glittered floors, over abundance of helpful, enthusiastic employees, and the excitement of having a new store in such a bland mall. Man, how things have changed.
Having been open for about a year now, this store has done a complete turn around from their first day back in 2010. Now the store seems to have more disorganization, less disgruntled employees that move the queue at a very relaxed pace, and the store itself has gotten too much for me to handle. Maybe I’m getting to old, entering the mid year of my late twenties, but I expected a little more out of this place.
Also, what is up with the $x.x.80 price tags? Why can’t they just round to the $xx.00? That’s a corporate thing, I know, but man, it sure boggles my mind.

My wife needed to grab a couple of matching inexpensive necklaces for the girls so we headed out to this Forever 21 store at the mall. When we walked in it was hella bright and tidy.
As we wandered our way to the accessories section, I couldn’t help but notice the female to male ratio in the store. It was like 20 to 1. I said to myself whoa this was the ratio I would’ve preferred during my clubbing days when I was 21. I figured if they could only hire a DJ, dim the lights and blast some music whoomp there it is!
Normally, I wouldn’t be caught dead inside a store like this but thanks to Unilocal for the elite badge of courage, I could go to places where blah, blah, blah… you get the picture.
Besides an array of women’s apparel, this store had a children’s and a men’s section which surprised me.
Throughout the store, all of the faceless dummies were dressed to impress with the latest fashion and accessories.
I hung out in front while I waited for my wife at the registers. I know our girls will be thrilled with their surprise.
Forever 21 don’t y’all wish…