Edwards Fairfield 16 & IMAX

I’ve been going to this theatre for years and continue to because the service and treatment of the customers, including myself has been usually good for the most part. The place is clean, lots of options for food and drinks to choose, though the prices can be a bit pricey depending on whatever you pick. My only complaint is that whenever there’s a new movie coming out there is only one person selling tickets instead having multiple windows open to help the lines go faster.

Theatre is our only option in fairfield so it’s where we have to go. It is clean. About 50% of the workers are happy. They sound like recorded machines with what they have to say. Then they only keep once concession stand open out of 3 which is annoying. They also need to start updating. The seats are dirty, torn, or not useable. Please update and open more concession stands on the weekend.

Nice theater. Great movie selections with lots of different times that allowed us to find the perfect time for us. Oversized seats. The chair arms go up like they do in airplanes so you can snuggle with that someone special. Or accommodate someone who is plus sized. Helpful staff. Over priced snack bar but that is the norm. The cool thing is they have it where you can butter your own popcorn at the condiments area. The bad thing about that your popcorn only gets buttered from the top. I loved a little popcorn with my butter. Lol! Another drawback is there is only 1 of the butter dispensers so you have to wait for it during peak times. Overall a good experience.

Good center location for the ghetto that Fairfield is. The theater was above average compared to others and very clean.
What’s up with the fool rant about giving bad reviews for the clean up crew. They are just doing their job. Why don’t you just leave when the movie and credits are over?
Time to move on…

The price of concessions has raised astronomically. I paid $ 30.00 for overly salted and stale popcorn, water, a pre-​wrapped bag of stale mini pretzels… and I think that’s it. The décor is the same as when it was opened many years ago. Still beautiful, but not worth the prices. The Solano West Wind Drive Ins is the best bang for your buck by far for movie goers. Or the Vallejo Century Theater on Tuesdays.

So I got a response on 1/6/15…attached is the companies and my response to them today, minus personal info…
Hi Jamie,
I’m a little confused, do you expect a patron to keep their ticket stub 17 days AFTER they saw a show! I’ll let anyone who has a problem with Edwards or any of their affiliated theaters to keep their stubs for a minimum 30 days. Should I also ask them not to pay cash so they can prove they had poor customer service?
Oh and thanks for the enduring form letter that asked me to provide the same information, which appears you have since it was attached to the email you sent to me, that was attached to my Unilocal review.
Please contact me once you have solved the problem of the horrible customer service my party & I endured that day.
C M
On Wed, Jan 6, 2016 at 12:00 PM, WebMaster — Regal Entertainment Group, WebMaster, at
wrote:
Thank you for contacting Regal Entertainment Group. We regret the circumstances that prompted your email.
Please feel free to take this opportunity to share your comments/​complaints. If you have not already done so in your previous email, please provide the name and/​or location of the theatre you attended and a picture of your ticket stubs that contain information that will assist in an investigation of the issue. This will make it possible for us to forward the information on to the District Manager and the Theatre Manager for their review and any corrective measures necessary.
Thank you for your time.
Thanks,
Jamie Stafford
Operational Services Coordinator
Think Green!
From: Regal Crown Club Site mailto: donotreply, at,
Sent: Tuesday, December 22, 2015 2:31 AM
To: WebMaster — Regal Entertainment Group WebMaster, at,
Subject: Theatre Comment Submitted FromUser Regal Website
A comment has come in for a theatre.
Commenter information
First Name: C
Last Name: M
Address: deleted by CM
City: deleted by CM
State: deleted by CM
Zip: deleted by CM
Phone: deleted by CM
Email: deleted by CM
Date Comment Submitted: 12/​22/​2015
Visit Details
Theatre Name: 1046
Manager Name: Hortence
Movie Name: Star Wars
Visit Date: 12/​20/​2015
Time of day: 10:30
Other Comments
Comments: Worse Customer Service EVER! Read my Unilocal review for details… Horrible experience!

Eh, it’s an okay theater. It’s the only one in Fairfield, so it’s where we go to catch a movie if we don’t have the time to drive to Pleasant Hill or Concord (not a fan of the one in Vacaville).
Employees are a little strange. Someone once carded my 31-​year-​old husband for a rated R movie. Um, he has grey hair, lady.
We like skipping the line and purchasing our tickets via the little kiosk in the corner (most people just think it’s for printing out online tickets but no, you can actually just order tickets right then and there, too). I wish they’d get another machine, because when it malfunctioned the other day (and the regular ticket line was a mile long), all hell broke loose.
The theaters themselves are old and gross, really in need of a deep cleaning. Seats are stained, floors are always sticky.
Overall, it’ll do, but it’s not my favorite place to catch a movie.

Theater was nice, but paying 18.25 for IMAX was a huge dissapointment. If you want MAX go to the Metreon in SF, its huge screen big theater experience, this Imax was about the same size as a large screen at other theaters ive been to.

It’s ok as movie theater goes that’s by the mall. Popcorn is ‘usually’ fresh but no kettle corn… but can normally sneak in your food ;). Sounds are usually ok… Theater cleanliness is ok. parking is atrocious due to mall but you get the mall so breaks even unless you don’t like shopping then it really sucks. Get the regal card it gets you some freebies!

Went to Star Wars VII here I-​MAX 3D was the bomb! On the other hand poor crowd control and signage! Otherwise they’d get a 5! Some one needs to train their management on crowd control. It really is easy !

Their IMAX screen is pitifully small. It’s even a little small for a standard film. They rummage though your belongings in the way in. Their 3D glasses were dirty and scratched. Management here needs to be changed. They stood being in someone willing to train their staff. I’d avoid this theatre.

The best yet… For the price compared to San Fran… Parking price.$ 0.0 …wonderful! Lots of restaurants to choose from. U can shop. Seats**very roomy!”

If you have a hard time finding the number, don’t call the number on here use (707)432−2140. It takes you straight to it.

Where do I start.
Now a days they charge and arm and a leg for Ticket, popcorn or whatever you are buying.
Now although its not costing you a literal arm and a leg, when your spending hard earned money on certain things you should expect certain things right? (maybe I’m wrong but then again yeah)
So Concession stand isnt clean. Popcorn was stale, soda was flat (yes if I’m going to break my diet I so wish It was worth breaking it) Now when you show up with plenty of time and then walk in when the movies is about to start we have issues. It was a Friday and you figure they be staffed for a Friday. Yet it seemed like they where understaffed. (either that or service was SLOW)
I walked in to the theater and found a seat. I look back and there is this white looking thing on my seat. (now if it wasn’t so dark I wonder what else is on my seat) Oh well I’m here to watch a movie and not inspect the seats. Yet I wish it was clean and didn’t smell like wet cloths…
Movie was awesome and once again its one of those things you have to settle for when you have no options near by. (it just kind of sucks that business know that people have to settle)

If I could rate this theatre with less than 1 star, I would.
Arrive for show within 35 mins of show time, and we are told that only 1 of us can come into theater. What? My 40 something year old husband now has to wait outside of the theater like a five year old until the 16 year old ticket taker deems it appropriate to let him in. As I’m buying $ 10.00 popcorn and overpriced soda, I ask for the manager… A young girl barely out of high school comes over and tells me that she will allow him in early this time… But next time, she won’t be able to do so. What??? Is this the twilight zone? The place is empty… We are within 35 minutes of show time… What’s the deal? I suppose we looked like middle aged suburban trouble makers…
Fast forward to previews… Horrific sound quality that makes me want to claw out my ears… Like nails on a chalk board awful. Husband complains once… Kid at door says, well it’s probably just for previews. WHAT! So we should be expected to listen to poor sound quality for 20 minutes? Husband complains again, 10 minutes later to no avail… Let’s see if this gets resolved before this movie starts…
Going to wait for movies on demand… At least the sound will be clear and we won’t be made to feel like criminals.

This place is disgusting. The seats are in dire need of being changed. All of them are full of stains. Every time I go into a theatre it has this musty smell each and every time.
I’m only giving them a 2^nd star was cause of $ 5 Tuesday which rocks and how convenient it is being attached to the mall.

This is the nearest movie theatre from our place and so far, soooo good!
Less than 5 minute-​drive.
$ 5 tickets every Tuesday.
If you’re lucky enough, you’ll get free movie tickets, popcorn or drinks when you buy tickets.
(I’m not really sure if it’s luck or if it’s a point system, but my husband and I always feel lucky whenever we get free anything! Haha)
Boneless chicken wings/​tenders. BEST SNACK EVER!
They cost about $ 5 for maybe 8 pcs. I’m not really sure.
I didn’t really notice this snack since 2 movies ago when we saw Minions, I was so hungry, we haven’t eaten dinner so I decided to order those heavenly chicken nuggets.
I finished the whole thing for about mmm well, before the movie even started.
They were so good I ordered them again when we saw Magic Mike XXL. Haha
(P.S. I didn’t use their dips. I hate dips.)
Maybe you’re asking why am I not giving them 5 stars, if I love this theatre and their chicken goodness so much…
Well, not all experiences are good.
One time when we saw the San Andreas movie, I think we were on Cinema 16 (the farthest cinema from the entrance) and I had to use the restroom in the middle of the movie, thinking that there’s a restroom near that area, but when I got there it says that it’s out of order. Yes. The entire restroom not just one cubicle. So I had to run towards the other restroom far far away from my cinema and head back feeling like I’m also being chased by a frikkin’ tsunami.
And I also don’t get why only one snack bar is working.
They should open both snack bars and just don’t over produce popcorn on each bar.
People love their popcorn freshly popped anyway.
Oh and btw I’ve tried their 3D IMAX once and I don’t know if it’s the standard here in US but I think for $ 20++ a ticket, it sucked. The cinema didn’t seem bigger, nor better.
Seriously though, I grew up in the Philippines and our IMAX 3D costs Php 450 about $ 10 (I am just informing the price and not comparing because Philippines and USA have different economical standards) wherein only about 60 people per show will be accommodated. (Now, maybe I am comparing services) Each guest will be provided unlimited popcorn with different flavors to choose from and unlimited drinks (soda, juice and mineral water in a bottle) the food and drinks will be served to you and you’ll only have to raise your hand if you need some more and they will go to you and ask for your order.
And their seating arrangements? Well, it’s reserved seating where you can actually choose where you sit before paying for the ticket. And the chairs are lazy boys complete with arm and foot rest and you can lay it down throughout the movie.
Just sayin’
Overall,
I still love Edwards theaters, BECAUSE
Boneless chicken wings forever!!!

My husband and I go to the movie theater probably once a month at most. If you have a Regal Card you can earn points for free popcorn, drinks and tickets! They also offer a military discount. But if you have an Entertainment book, you can use the coupon in there and get tickets for cheaper. The matinée is cheaper but but you have less people and more seats to choose from. It’s not hard to build points up if you have a Regal card. There also is an app for your phone.
On Tuesdays, this theater has a special for $ 5.00 a ticket all day.

Who doesn’t like seeing a good movie… ‘Even more so in a clean theater?!
In a nutshell, «Dirty.»
Wasn’t planning on catching a movie this particular Sunday evening but as things worked out, I was here… ‘And just about any time is a perfect time for some good entertainment! (LoTR: Five Armies @ 9:15pm — Playing in Theater No. 6)
Parking wasn’t too bad due to the day & time but I can see how it can turn into a clusterf*k real quick. However, if you decide to come when the masses do, take heed.
LoTR: Five Armies — ‘Enjoyed it! I somewhat expected a good portion of the the movie to be about the quest to kill Smaug BUT… ‘Just say I was surprised after the first 15 minutes into the film. ‘Lots of action, loads of CGI, plenty of bashed skulls… ‘By the end of the movie, I’ve had my fill of fighting faeries & Orcs.
The Theater —
‘From reading some of the various reviews, looking over the photos, and after making a visit myself, I’d have to agree with the general consensus, not the cleanest of theaters but when you’re out here… You really don’t have much of a choice as far as theaters go. (Well, in all honestly, when you’re out here you don’t have much to choose from overall.)
Disclaimer: Some people are going to get butt-​hurt over the truth of the matter. Bottom line — THERE IS NOT MUCH OUT HERE. (Period) Well, I take that back… There’s lots of fields, space, and dirt. (‘Or mud depending on the season.) Oh, did I mention a fast food mecca which I’ve come to understand is considered «home cooking,» in these parts. I’m merely reporting the «News,» it’s just the honest, country road truth. Don’t waste my time by sending me a message with your denial & drama by taking up valuable Unilocal*storage space w/​the b*tching and whining. (My apologies, I digress… ‘Back to Edwards.)
It’s a good sized Edwards theatre, 16 screens w/​an IMAX but nowadays that’s the norm… ‘Unfortunately here, cleanliness isn’t.
I moved here from South OC (i.e. — Newport Beach, Corona Del Mar, Laguna Beach, Dana Pt.), where SoCal movie goers take their Silver Screen business seriously. I’ve been to quite a few theaters from SF, to LA and San Diego… ‘Some of the best theaters I’ve ever been to. However, my local favorite was always the Edwards 21 @ The Irvine Spectrum. Always clean, great service, with awesome screens & amazing sound.
‘There’s nothing like sitting down to a great film and be completely immersed in the story and not worry about why your seat feels damp… If I ever make it back here, I’m bringing a tarp, Clorox Wipes, and a can of Lysol.
‘Took a seat, got myself situated but when I went to move my right foot… The damn thing was stuck! «WTH?!» The floor was layered w/nasty-@ss, sticky crap causing my right foot to literally stick to the filthy floor… ‘And it wasn’t that slightly tacky, kinda sticky either but more like flypaper, Crazy Glue, you’re not going anywhere sort’ve stickiness. (I half expected my shoe to slip right off my foot.) ‘Nasty. Good thing I didn’t drop my phone because there’s no way I was going to pick it up off that floor… ‘Well, at least not without rubber gloves, forceps, and a Hep-​B shot. «WTF Edwards?! Clean up this gnarly-@ss sh*t!»
What amazes me is that this looks like a newer theater than the Brenden’s in neighboring Vacaville… ‘But yet, given the choice between the two, I think I’d prefer Brenden’s. IMAX or not, I’d rather see a movie without the risk of catching a rash. — «Well doctor, I went to see the latest box office hit & now I have some flesh eating disease dining on my @ss… Thanks Edwards!» (‘On the plus side, my @ss would be smaller, not by much but I’ll take what I can get!)
‘And it’s a damn shame too, being that there only real competition is Brenden’s in Vacaville… ‘Sad, really. ‘With a deep cleaning from the floors to the seats, and in between, this place could be really nice.
The young lady taking tickets was friendly, cordial, and directed me to Theater No. 6. I had some time to walk around so I took a quick 10 min tour of the theatre. Like I said, nice size. The general areas of the theatre were relatively clean including the restroom. My main gripe is the theatre itself, where the actual movie-​going experience takes place… Ya’ know, the area where you’re going to be seated for the next couple of hours watching a movie you just paid $ 13 for so you can sit in nastiness? How about cleaning this crap up? Pull out a mop once in a while… ‘A clean one!
As mentioned earlier, the general area does not offer a whole lot in the way of dining & entertainment. It has been a shock to the system since moving here & I’m still adjusting… I’ve found a handful of good places but overall most of what I’ve experienced has been, «M’eh…» ‘Just middle-​of-​the-​road, okay. However, if you like fast food & pawn shops, look no further. — «You have arrived!»
— Aloha!
Food: n/​a (Didn’t bother ordering.)
Ambiance: 1 (Dirty)
Service: 3
Value: 2+

Well, this is the only theater in town and I’ve been going there more often because you can get the Economy tickets… wait for it… «on a Tuesday». $ 6 for general admission and only $ 5 if you’re a Regal Crown Club member. Even on regular nights, you can use the value, unrestricted tickets from Costco. I think they are now $ 16 for a pair.
Edwards is in at great location at the mall, and is right next to Applebee’s for those of you who want to pregame before the movies (hint, hint– they have good jello shots in disposable containers). The concessions stand is overpriced, but I guess that’s to be expected at a movie theater. Again, there are some benefits to being a Regal Crown Club member. After going to a certain amount of showings you will get a voucher for a $ 1 small popcorn or $ 1 soda.
As a resident of Fairfield, I’m just happy to have some form of recreation in town!