Quest Diagnostics

This review is of the receptionist, Christina, she was extremely unhelpful on the phone and hung up on me when I called back a second time to ask if there is any estimate of wait time. I wasn’t trying to be difficult, just merely trying to plan around my work schedule and all she kept saying is you’ll just have to come in and see. When I actually arrived there was one other person in the waiting room, which she could’ve told me on the phone but instead hung up. Not sure why it was so hard for her to help someone out…

Very slow service. I had a FASTING appointment but they were over an hour late because they were took three non-​appointments after my appointment time but before I was seen. Other people in the waiting room had similar complaints and many of them left. I guess they don’t know the meaning of the word — appointment. I was just about to leave and go to Sunrise Labs across the street when they finally called my name. Quest Inc should revoke the franchise or fire the people at this lab.

I have had many good experiences getting my blood tested at this lab. The staff have always been nice and many of them are good at drawing blood very painlessly. I often get seen quickly, even without an appointment.

It doesn’t deserve any star! Staff is extremely rude and they never sent one of my tests, now have to do it again and bring it into my doctor’s office because my doctor doesn’t trust the lab.
STAY AWAY!!!

Totally unhappy with this lab. Two tests, both were supposed to be faxed to me per doctor’s written order, neither were. In fact, even my doctor did not get his fax in a timely manner on the second test!

I had a really bad experience at this lab. The staff is rude and don’t seem to care about what they are doing. Only partial results were sent to my doctor and after calling and asking for the remaining results, they still did not send the complete results. This lab is completely incompetent. I am not sure why there is such a huge discrepancy between this location and the one in Reston but it is unacceptable. I will find a different lab for the future.

I didn’t have a Unilocal account before but this experience was so bad that I had to make one.
I just got a new job so my healthcare changed, I used to be covered by the military. I came here because the location was convenient and in the same building of the doctor that put in my monthly blood work order.
My first visit was nothing extraordinary, I made an appointment was seen in a reasonable amount of time and the nurse was pleasant.
My second visit was AWFUL, if I could give 0 stars I would. I had an appointment for a Friday at 3:00pm and wasn’t seen until 3:15, after that it all went down hill.
First, they didn’t have my standing blood order on file, even though I watched the nurse on my previous visit copy and file my order. The lady was very unhelpful and didn’t seem to care at all. Luckily I was able to run upstairs to get a new blood work order. I came back down and the nurse (different than the first one I had seen that day) was on her cell phone taking a personal call the whole time she was checking me in and getting the labels done for my tubes.
She was very nice while she actually took my blood, stuck me on the first time and helped distract me from the whole thing (I am absolutely terrified of needles). I thought I was all set and could proceed to get my prescribed meds that required the blood work.
I used the restroom on my way out only to find that the water in the sink was not working. It was very apparent that the nurses had only been using germx to wash their hands! The rest of the office wasn’t very clean either.
These meds are required to be filled in 7 days or the blood test has to be redone again. My doctors office had not filled my prescription on the following Monday or Tuesday after the test. I come to find out that this is because Quest did not fax over my results to my doctor.
I called the location and it was the same nurse who couldn’t find my paper work that answered the phone. I calmly explained to her that the first time the results were faxed over no problem and I was wondering why it was not done so this time. She was very rude and standoffish saying that they don’t fax over the orders and that she couldn’t help me. She refused to even print a copy of the results for me to give to my doctor (just two floors up), e-​mail, or call them. She gave me their customer service number and hung up.
I gave the customer service number to my doctor to call to get my blood work faxed over, she said they didn’t pick up and left a message. At this point I only had two days left to get my prescription filled.
They didn’t get back to my doctor until 24 hours later on a day that she was out of the office (this is a whole new terrible doctor experience in itself). Now I am locked out of the seven day window to get my meds and have to go to the same location to get new blood work done because of their mistake.
I will never be going back here.

This is one of the worst places to get blood work. Long wait, unfriendly staff and what appalled me the most was they were out of soap at the sink used by the staff! other surfaces were noticeable unclean. I will never return here.

Summary: The staff are rude, the facilities are dirty and appear to be under staffed.
The experience:
I had to have routine blood work done and made an appointment for 11:30 on Saturday. I showed up 10 minutes ahead of time and waited 15 minutes at the counter for one of the nurses to acknowledge me, despite making eye contact and calling out, «excuse me.» When the nurse finally did acknowledge me she was abrupt and rude.
Making things more awkward was an argument she was having with a family over a stool sample they had provided from their child. The «sample» was in a container and the nurse kept waving it around. The contents were visible enough and I was terrified the lid was going to fly off.
The waiting room was absolutely packed. All the seats were taken and I was one of about a half dozen who were standing. After about another 10 minutes I was called back (now 15 minutes after my appointment time) by the same nurse who had been so rude to me at the front. I then sat at an information booth for another 10 minutes where the woman who had been waving around a stool sample and had been so rude to me took my essential information.
She then abruptly got up conferred with a co-​worker who pointed to another co-​worker and the three of them started having a yelling match over which door to let the patients out of. The front or the back. Then the stool sample woman directed a patient to hold the front door closed so that no other people could come in. The patient erred in letting a person in and the stool sample woman yelled at him for ignoring her orders and that she would make him leave if he didn’t hold the door closed. The stool sample woman then turned to me and started complaining about not only the man who had let the additional person in, but her co-​workers.
Finally I was taken back to have a single vial of blood taken. The floors were dirty, the chairs were dirty and the tables where the supplies were kept were dirty. The stool sample woman didn’t take my blood, however, the nurse who did was pleasant and professional.
The entire experience was bizarre and creepy. I can’t get the image of the stool sample in the container rolling back and forth out of my mind. You could not pay me to go back there.

When I came here, my boyfriend and I were getting blood work done on the same day. After about waiting close to an hour, his name was called. I was excited because that meant I was next! After about another thirty minutes passed and he was done and we were still sitting there, I knew something was wrong.
I went up and talked to the nurses, saying I came at the same time as he did but was yet to be called. They told me to sit back down, that they would call me in just a moment. After a few more people, I realized this was not the case. So I went back up, and the nurse looked back over the previous sign-​in sheets, realizing they HAD skipped me.
Not even apologizing she called me next and before getting blood work done they told me there is an error finding my doctor on their system. After about 10 minutes of them calling different places they finally believed that he existed, and drew my blood.
Then they were confused about the handwriting on my lab slip. Instead of approaching me they approached my boyfriend, asking what medication I was taking. Of course he was kind of confused since I had just switched medications (both starting with the letter T) and he gave the old one, not the new one. If I wouldn’t have looked on the paper casually, I would have been tested for the wrong thing! I don’t understand why they wouldn’t ask the patient these questions???
COMPLETELY unprofessional. Rude. They don’t understand the idea of being nice even when they are completely busy.
To top it off, they NEVER sent my doctor the results, after I signed the release so they would. You could not pay me to go back to that place. I now go to Lab Corp, located in the next building over.