DSW Designer Shoe Warehouse

Excellent selection of every type of shoe you could ever dream of!
I usually visit DSW whenever I need new shoes for work. So, I visit the website first and foremost to get an idea of what I need for practical reasons. Then, I visit the store and actually try on what I had in mind. I usually pick up a pair of black and brown shoes for everyday at work.
However, something illogical kicks in. I end up trying on the most unpractical shoes, the most uncomfortable, trendy styles and end up making a mental note to come back and buy them all! After I go home with my practical purchase of work shoes, I end up receiving all these coupons which justifies the illogical shoe purchases. If you are addicted to shoes, this place can be very dangerous! I used to have over 50 pairs of shoes. I know — don’t ask! So, really have to practice control here.
The store can be very overwhelming if you’re not certain what you’re looking for. What can I say, they have tons of shoes from mid-​range-​moderately priced and up. Great customer service, although you sort of help yourself in the ocean of stacked shoe boxes. Nice layout. I’ve never had any issues with a return nor exchanges. Professional and helpful staff.

It was an okay store.
Merchandise seems to be in full stock but I just didn’t think they had enough options in sale as the other stores offer.
Then they didn’t have changing table in the bathroom which is surprising because there are lot of people shop here and lot of families too. They should consider putting changing tables in their restrooms for convenience and sanitary for the baby.

Very convenient DSW in Fairfax with a good selection of shoes. It’s a bit smaller than some other DSW locations, but the selection is by no means limited, even if more space is given to the womens’ sections. Values range from good to great, depending upon what is in stock and the number of rewards that you have available. Be sure to sign up for the DSW Rewards program as the points accumulate on footwear purchases for some great discounts. Friendly and helpful staff are at this location, as well, which makes shopping that much better, and it seems less like a giant, impersonal warehouse than some other DSW locations.

Was in here the other day looking for sneakers that I can use for work. As I’m looking around in the Men’s Sneakers area, not one employee came to see if I needed help with anything. Also, now for some reason they are going over price with the shoes and sneakers now. They were never like this before. What happened to the lower prices that they are known for from the competition?
The sneakers they had there were outragous in both styles and prices! The employees that were there, one was on the sales floor talking to his friend while the other one was standing behind the cash register doing nothing. It’s a shame that the two that I saw there didn’t want to help out a customer that was looking for sneakers for work that I needed. Will have to try someplace else now on my next day off. :-(

Naturally I love dsw they have a wide range of shoes. This location is neither bad nor good they have staff that is very friendly and staff that seems to not want to be there. However I am very disappointed with the company. I purchased a pair of shoes which felt great then wore them later on that day. My feet hurt so bad that I had to buy a new pair of shoes as I was out. The same day I went to the store and told the manager how uncomfortable they were and let him know that I have blisters. He let it be known that when its about comfort there is nothing that dsw can do about it. He also mentioned that they cannot resell the shoes. I personally work for a shoe store and understand but if I am in that same day willing to show you my blisters I would think to be a little more assertive.

Extremely rude staff (and store manager made the situation worse/​politically wrong move to not calm down her staff), raised their (both of them !!!) voice over a simple credit card/​ID issue while I was calm and understanding !
Result: Came out the door feeling ‘little’ and embarrassed in front of other people in the line … I would have empathized w/​their store ‘rules ’ a lot easier if it was explained to me in a calm and professional manner ! something that never happened
Mind you, my accent can give people the idea I do not understand them, but believe me … I DO ! I am a professional working engineer with good sense of interpersonal skills who has had many diverse work/​life experiences with people w different culture/​ideas/​mentalities. just did not grow up in the area like many others in this country (and specially Fairfax)… I deserved a lot more respect as a human and a customer ! and NOT being made fun of for my accent…
Will NEVER go back ! very disappointed.

The employees are extremely accommodating. I came in with a pair of beat-​up sneakers that had fallen apart a bit too quickly and I couldn’t remember when I’d bought them, nor did I have the receipt or box and they exchanged them for an identical pair free of charge, even though I knew for sure that I hadn’t bought them within their 60 days policy. They didn’t treat me like a stupid customer, though I certainly would have qualified as one. I work in retail and I really respect that.

Not all DSWs are created equal. This one is a little bit smaller than the others in the area, so expect a slightly smaller selection, especially in the men’s department. However, I will sometimes luck out and find my size in something I have been looking for when the other area DSWs only have sizes 5 and 6 left. So that is a plus.
However, make sure you check the boxes before you buy! On my last visit, I found a return on the floor that was clearly marked as a defect, out on the shelf at regular price… not cool! (see pic)

Love this DSW. A very wide selection of shoes and the clearance section was amazing.

I will be brief:
Great clearance selection and great selection of shoes in many sizes. This store has a lot of the shoes that you will see online so a great place to go try something on if you are not sure what it looks like before buying a similar shoe (color) online. What I don’t like about this place is how it is laid out. The shoes are not really grouped by anything. I would think it would be best to group shoes according to style, designer, or even heel height. I was looking for a pair of Nine West shoes and some were on one side of the store and the pair that I wanted was on the other side.
The cashier I had here was so slow. It seemed like it took her 10 minutes to ring me out. They only had one cashier for a huge line at the time. I will come here again, but I will make sure to have someone help me find the shoe as soon as possible so I can get in and get out in a reasonable amount of time.

I have to give this place high marks because even if i can’t find what I think I came in for, the service is excellent and the place is immaculate.

DSW knows how to seduce me. They give me rewards, free S&H, have a broad selection of shoes for men and women, and I get extra points/​rewards just for shopping with them with my credit card. What is not to love?
Friendly staff, great savings= LOVE
Shoppers, if you can, come here during the week. Unfortunately, the parking situation in this shopping center can be a little tricky.
«Give a girl the right shoes, and she can conquer the world.» Marilyn Monroe

My favorite shoe store… that is, if i liked shoe stores… I always find a great deal here, and they almost always have the right size. They send ridiculous coupons and sometimes I end up paying only a few dollars for socks, or a purse, or a pair of shoes. I wonder how they stay in business sometimes. Oh, that’s right, these friendly business practices make people love them and come back. The staff is usually running around trying hard to help someone, so no complaints.

If you must know, I own a LOT of shoes. I’d say at one point I had at least 40 pairs. Most have come from here. Like the cute boots I just bought today ;) Blowfish!
Why do I own so many shoes? You might be confused and think I’m psychotic. But no. It’s because this store is gorgeous. The floors gleam with fresh hope, the masses of shoes sparkle and wink in the light. The salespeople smile and basically lead the way to Heaven. Think I’m being dramatic? Wrong. This store has so many shoes that I never fail to find a pair. That might be a problem if you’re an addict like I am. So beware! ;P
With such a rave review why only 4 stars? It’s because SOMETIMES I find them cheaper elsewhere. I think/​know they could go cheaper because I know fashion obsessively and understand the markdown that last season shoes should receive. I calculate this in my head before purchasing. If you don’t want to shop around though, this place DOES offer cheap shoes and shoes with a good discount. I just know eventually, I’ll find cheaper.

From the beautiful exterior façade, to the huge spacious store with gorgeous painted walls, timber floors, and 3 LCD screens, to the abundance of shoes — this new store is a retail paradise!
Surrounded by the rest of this mall which is in desperate need of upgrade (thankfully, they seem to be working on this now), DSW certainly stands out — and deservedly so — this store is truly gorgeous!
The selection of shoes is one of the largest I’ve seen around here. They even have a large room at the back which is dedicated to clearance stock.
The staff are friendly and somewhat attentive, and the store is super clean.
Just take a step in here, take a deep breath, and look around — DSW certainly has the wow factor going on this one.